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The Art of Service Standard Requirements Self Assessments

Chatty Things Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

$249.00

Chatty Things Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

$249.00

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Product Description

Save time, empower your teams and effectively upgrade your processes with access to this practical Chatty Things Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Chatty Things related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Chatty Things specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Chatty Things Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 688 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Chatty Things improvements can be made.

Examples; 10 of the 688 standard requirements:

  1. Are controls in place and consistently applied?

  2. What one word do we want to own in the minds of our customers, employees, and partners?

  3. What management system can we use to leverage the Chatty Things experience, ideas, and concerns of the people closest to the work to be done?

  4. How would our PR, marketing, and social media change if we did not use outside agencies?

  5. Is our strategy driving our strategy? Or is the way in which we allocate resources driving our strategy?

  6. What are the compelling stakeholder reasons for embarking on Chatty Things?

  7. What potential megatrends could make our business model obsolete?

  8. Do we all define Chatty Things in the same way?

  9. Do we cover the five essential competencies-Communication, Collaboration,Innovation, Adaptability, and Leadership that improve an organization's ability to leverage the new Chatty Things in a volatile global economy?

  10. How likely is it that a customer would recommend our company to a friend or colleague?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Chatty Things book in PDF containing 688 requirements, which criteria correspond to the criteria in...

Your Chatty Things self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Chatty Things Self-Assessment and Scorecard you will develop a clear picture of which Chatty Things areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Chatty Things Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Chatty Things projects with the 62 implementation resources:

  • 62 step-by-step Chatty Things Project Management Form Templates covering over 6000 Chatty Things project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Procurement Management Plan: What is the last item a Chatty Things project manager must do to finalize Chatty Things project close-out?

  2. Schedule Management Plan: Are internal Chatty Things project status meetings held at reasonable intervals?

  3. Procurement Audit: Are the responsibilities of the purchasing department clearly defined?

  4. Change Request: How are changes requested (forms, method of communication)?

  5. Probability and Impact Assessment: Do you have a consistent repeatable process that is actually used?

  6. Change Management Plan: Does this change represent a completely new process for the organization, or a different application of an existing process?

  7. Assumption and Constraint Log: Are processes for release management of new development from coding and unit testing, to integration testing, to training, and production defined and followed?

  8. Scope Management Plan: The greatest degree of uncertainty is encountered during which phase of the Chatty Things project life cycle?

  9. Procurement Management Plan: Are changes in deliverable commitments agreed to by all affected groups & individuals?

  10. Probability and Impact Matrix: What are the channels available for distribution to the customer?

 
Step-by-step and complete Chatty Things Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 Chatty Things project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 Chatty Things project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Chatty Things project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Chatty Things project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 Chatty Things project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Chatty Things project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any Chatty Things project with this in-depth Chatty Things Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Chatty Things projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Chatty Things and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Chatty Things investments work better.

This Chatty Things All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

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