Skip to main content
Cisco UCCX Self Assessment and Implementation Mastery

Cisco UCCX Self Assessment and Implementation Mastery

$199.00
When you get access:
Course access is prepared after purchase and delivered via email
How you learn:
Self-paced • Lifetime updates
Your guarantee:
30-day money-back guarantee — no questions asked
Who trusts this:
Trusted by professionals in 160+ countries
Toolkit Included:
Includes a practical, ready-to-use toolkit with implementation templates, worksheets, checklists, and decision-support materials so you can apply what you learn immediately - no additional setup required.
Adding to cart… The item has been added

Cisco UCCX Self Assessment and Implementation Mastery Course Curriculum

This comprehensive course is designed to equip participants with the knowledge and skills required to implement and manage Cisco Unified Contact Center Express (UCCX) solutions. Upon completion, participants will receive a certificate issued by The Art of Service.



Course Overview

The Cisco UCCX Self Assessment and Implementation Mastery course is an extensive and detailed program that covers a wide range of topics, including:

  • Cisco UCCX architecture and components
  • Installation and configuration
  • Integration with other Cisco solutions
  • Contact center design and planning
  • Scripting and customization
  • Reporting and analytics
  • Troubleshooting and maintenance


Course Outline

Module 1: Introduction to Cisco UCCX

  • Overview of Cisco UCCX
  • Benefits and features
  • Architecture and components
  • System requirements and prerequisites

Module 2: Planning and Designing a Cisco UCCX Solution

  • Contact center design considerations
  • Determining requirements and sizing
  • Creating a design document
  • Best practices for deployment

Module 3: Installing and Configuring Cisco UCCX

  • Installation and initial configuration
  • Configuring system parameters
  • Setting up users and roles
  • Configuring integration with other Cisco solutions

Module 4: Cisco UCCX Scripting and Customization

  • Introduction to Cisco UCCX scripting
  • Creating and editing scripts
  • Using variables and data types
  • Implementing conditional logic and loops
  • Using Cisco UCCX Editor

Module 5: Contact Center Configuration and Management

  • Configuring contact center settings
  • Managing agents and teams
  • Configuring call routing and queuing
  • Setting up reporting and analytics

Module 6: Integration with Other Cisco Solutions

  • Integration with Cisco Unified Communications Manager
  • Integration with Cisco Unity Connection
  • Integration with Cisco Finesse
  • Other integration options

Module 7: Troubleshooting and Maintenance

  • Troubleshooting common issues
  • Using Cisco UCCX troubleshooting tools
  • Performing routine maintenance tasks
  • Upgrading and patching Cisco UCCX

Module 8: Advanced Topics and Best Practices

  • Advanced scripting techniques
  • Using Cisco UCCX APIs
  • Implementing security best practices
  • Optimizing Cisco UCCX performance


Course Features

This course is designed to be interactive, engaging, and comprehensive, with:

  • Personalized learning: Learn at your own pace and on your own schedule
  • Up-to-date content: Stay current with the latest Cisco UCCX features and best practices
  • Practical, real-world applications: Apply your knowledge to real-world scenarios and case studies
  • High-quality content: Engaging video lessons, interactive simulations, and hands-on projects
  • Expert instructors: Learn from experienced Cisco UCCX professionals
  • Certification: Receive a certificate upon completion, issued by The Art of Service
  • Flexible learning: Access the course from anywhere, on any device, at any time
  • User-friendly: Easy-to-use platform and intuitive navigation
  • Mobile-accessible: Learn on-the-go, with mobile-friendly course materials
  • Community-driven: Join a community of peers and experts for support and discussion
  • Actionable insights: Gain practical knowledge and skills that can be applied immediately
  • Hands-on projects: Apply your knowledge to real-world projects and scenarios
  • Bite-sized lessons: Learn in manageable chunks, with lessons that are easy to digest
  • Lifetime access: Access the course materials for as long as you need
  • Gamification: Engage with interactive elements and challenges to enhance your learning experience
  • Progress tracking: Monitor your progress and stay motivated


What to Expect

Upon completing this course, you will have gained a comprehensive understanding of Cisco UCCX and be able to:

  • Design and implement a Cisco UCCX solution
  • Configure and manage contact center settings
  • Create and edit scripts using Cisco UCCX Editor
  • Troubleshoot common issues and perform routine maintenance tasks
  • Integrate Cisco UCCX with other Cisco solutions
Join this course to gain the knowledge and skills required to implement and manage Cisco UCCX solutions, and receive a certificate upon completion, issued by The Art of Service.

,
!