Cisco UCCX Toolkit

Save time, empower your teams and effectively upgrade your processes with access to this practical Cisco UCCX Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Cisco UCCX related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Cisco UCCX specific requirements:

STEP 1: Get your bearings

Start with...


• The latest quick edition of the Cisco UCCX Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.


Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…


• Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation


Then find your goals...

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 995 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Cisco UCCX improvements can be made.

Examples; 10 of the 995 standard requirements:


1. What provisions are there for changes in specifications due to advances in technology or revisions in quality or quantity of materials/services being procured?
   
   

2. Does your organization validate any production and service processes where the resulting output cannot be verified by subsequent measurement or monitoring?
   
   

3. Are measurement and monitoring activities needed to assure conformity and achieve improvement been identified and included in the product quality plan?
   
   

4. Can automated speech recognition and natural language understanding and dialogue management work well enough to facilitate a good user experience?
   
   

5. Are measuring and monitoring devices used and controlled to ensure that measurement capability is consistent with the measurement requirements?
   
   

6. How easy it is to operationalize the security workflows necessary to drive collaboration between security, operations, and developer teams?
   
   

7. Have collaboration related competencies or performance standards been established against which individual performance can be evaluated?
   
   

8. Does the solution provide robust real time, near time, and historic analytics; dashboarding and visualization capabilities?
   
   

9. How challenging is it for your organization to manage upgrades and integrations for your contact center technology?
   
   

10. How does your organization encourage open communication and feedback between finance and procurement teams?
    
    


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:


• The workbook is the latest in-depth complete edition of the Cisco UCCX book in PDF containing 995 requirements, which criteria correspond to the criteria in...


Your Cisco UCCX self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:


• The Self-Assessment Excel Dashboard; with the Cisco UCCX Self-Assessment and Scorecard you will develop a clear picture of which Cisco UCCX areas need attention, which requirements you should focus on and who will be responsible for them:
  
  


• Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix

• Gives you a professional Dashboard to guide and perform a thorough Cisco UCCX Self-Assessment

• Is secure: Ensures offline data protection of your Self-Assessment results

• Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:



STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Cisco UCCX projects with the 62 implementation resources:


• 62 step-by-step Cisco UCCX Project Management Form Templates covering over 1500 Cisco UCCX project requirements and success criteria:


Examples; 10 of the check box criteria:


1. Schedule Management Plan: Are post milestone Cisco UCCX project reviews (PMPR) conducted with your organization at least once a year?
   
   

2. Team Operating Agreement: Do you brief absent members after they view meeting notes or listen to a recording?
   
   

3. Activity Cost Estimates: Vac -variance at completion, how much over/under budget do you expect to be?
   
   

4. Cost Management Plan: Have lessons learned been conducted after each Cisco UCCX project release?
   
   

5. Quality Management Plan: Have adequate resources been provided by management to ensure Cisco UCCX project success?
   
   

6. Change Management Plan: What prerequisite knowledge do corresponding groups need?
   
   

7. Scope Management Plan: Will the Cisco UCCX project deliverables become accepted in writing?
   
   

8. Variance Analysis: What does a favorable labor efficiency variance mean?
   
   

9. Risk Data Sheet: What is the environment within which you operate (social trends, economic, community values, broad based participation, national directions etc.)?
   
   

10. Quality Audit: Statements of intent remain exactly that until they are put into effect. The next step is to deploy the already stated intentions. In other words, do the plans happen in reality?


 
Step-by-step and complete Cisco UCCX Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:


• 1.1 Cisco UCCX project Charter

• 1.2 Stakeholder Register

• 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:


• 2.1 Cisco UCCX project Management Plan

• 2.2 Scope Management Plan

• 2.3 Requirements Management Plan

• 2.4 Requirements Documentation

• 2.5 Requirements Traceability Matrix

• 2.6 Cisco UCCX project Scope Statement

• 2.7 Assumption and Constraint Log

• 2.8 Work Breakdown Structure

• 2.9 WBS Dictionary

• 2.10 Schedule Management Plan

• 2.11 Activity List

• 2.12 Activity Attributes

• 2.13 Milestone List

• 2.14 Network Diagram

• 2.15 Activity Resource Requirements

• 2.16 Resource Breakdown Structure

• 2.17 Activity Duration Estimates

• 2.18 Duration Estimating Worksheet

• 2.19 Cisco UCCX project Schedule

• 2.20 Cost Management Plan

• 2.21 Activity Cost Estimates

• 2.22 Cost Estimating Worksheet

• 2.23 Cost Baseline

• 2.24 Quality Management Plan

• 2.25 Quality Metrics

• 2.26 Process Improvement Plan

• 2.27 Responsibility Assignment Matrix

• 2.28 Roles and Responsibilities

• 2.29 Human Resource Management Plan

• 2.30 Communications Management Plan

• 2.31 Risk Management Plan

• 2.32 Risk Register

• 2.33 Probability and Impact Assessment

• 2.34 Probability and Impact Matrix

• 2.35 Risk Data Sheet

• 2.36 Procurement Management Plan

• 2.37 Source Selection Criteria

• 2.38 Stakeholder Management Plan

• 2.39 Change Management Plan


3.0 Executing Process Group:


• 3.1 Team Member Status Report

• 3.2 Change Request

• 3.3 Change Log

• 3.4 Decision Log

• 3.5 Quality Audit

• 3.6 Team Directory

• 3.7 Team Operating Agreement

• 3.8 Team Performance Assessment

• 3.9 Team Member Performance Assessment

• 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:


• 4.1 Cisco UCCX project Performance Report

• 4.2 Variance Analysis

• 4.3 Earned Value Status

• 4.4 Risk Audit

• 4.5 Contractor Status Report

• 4.6 Formal Acceptance


5.0 Closing Process Group:


• 5.1 Procurement Audit

• 5.2 Contract Close-Out

• 5.3 Cisco UCCX project or Phase Close-Out

• 5.4 Lessons Learned


Results

With this Three Step process you will have all the tools you need for any Cisco UCCX project with this in-depth Cisco UCCX Toolkit.

In using the Toolkit you will be better able to:


• Diagnose Cisco UCCX projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices

• Implement evidence-based best practice strategies aligned with overall goals

• Integrate recent advances in Cisco UCCX and put process design strategies into practice according to best practice guidelines


Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Cisco UCCX investments work better.

This Cisco UCCX All-Inclusive Toolkit enables You to be that person.

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.