Common Service Centres Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

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Save time, empower your teams and effectively upgrade your processes with access to this practical Common Service Centres Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Common Service Centres related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Common Service Centres specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Common Service Centres Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Common Service Centres improvements can be made.

Examples; 10 of the standard requirements:

  1. Is the suppliers process defined and controlled?

  2. Are process variation components displayed/communicated using suitable charts, graphs, plots?

  3. What are the gaps in my knowledge and experience?

  4. Are we making progress? and are we making progress as Common Service Centres leaders?

  5. Are customer(s) identified and segmented according to their different needs and requirements?

  6. What are internal and external Common Service Centres relations?

  7. What would you recommend your friend do if he/she were facing this dilemma?

  8. Did any additional data need to be collected?

  9. Explorations of the frontiers of Common Service Centres will help you build influence, improve Common Service Centres, optimize decision making, and sustain change

  10. Is there a completed, verified, and validated high-level as is (not should be or could be) stakeholder process map?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Common Service Centres book in PDF containing requirements, which criteria correspond to the criteria in...

Your Common Service Centres self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Common Service Centres Self-Assessment and Scorecard you will develop a clear picture of which Common Service Centres areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Common Service Centres Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Common Service Centres projects with the 62 implementation resources:

  • 62 step-by-step Common Service Centres Project Management Form Templates covering over 6000 Common Service Centres project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Procurement Audit: Were additional works brought about by a cause which had not previously existed?

  2. Responsibility Assignment Matrix: Are significant decision points, constraints, and interfaces identified as key milestones?

  3. Lessons Learned: How much of your time was spent on other than this Common Service Centres project?

  4. Schedule Management Plan: Does all Common Service Centres project documentation reside in a common repository for easy access?

  5. Executing Process Group: How can you use Microsoft Common Service Centres project and Excel to assist in Common Service Centres project risk management?

  6. Procurement Management Plan: Are written status reports provided on a designated frequent basis?

  7. Stakeholder Management Plan: Has an organization readiness assessment been conducted?

  8. Milestone List: What would happen if a delivery of material was one week late?

  9. Cost Management Plan: Are issues raised, assessed, actioned, and resolved in a timely and efficient manner?

  10. Scope Management Plan: Are the schedule estimates reasonable given the Common Service Centres project?

 
Step-by-step and complete Common Service Centres Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 Common Service Centres project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 Common Service Centres project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Common Service Centres project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Common Service Centres project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 Common Service Centres project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Common Service Centres project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any Common Service Centres project with this in-depth Common Service Centres Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Common Service Centres projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Common Service Centres and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Common Service Centres investments work better.

This Common Service Centres All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

46 Reviews Hide Reviews Show Reviews

  • 5
    I really like the format. Simple but quite powerful. I will make sure to share my views with Amazon. Thanks again.

    Posted by CARL M. on 5th Sep 2018

    CARL M. Senior Solutions Architect

  • 5
    Spot on, thank you. Will study your book to help my clients.

    Posted by WALTER H. on 5th Sep 2018

    WALTER H. Business Coach

  • 5
    I have read your book and it's a great work for my business. Thank you.

    Posted by Nguyen Hoang Vu on 4th Sep 2018

    Nguyen Hoang Vu

  • 5
    Thank you! I have found a lot of great information in the text so far. I plan to use your book as one of our references as we build out our SDDC and gladly leave an online review.

    Posted by CRAIG T. on 3rd Sep 2018

    CRAIG T. Chief Technology Officer

  • 5
    MARIETTA W. Senior Consultant

    Posted by MARIETTA W. on 4th Aug 2018

    Standard Requirements is a straightforward guide. It is a tool to help develop a detailed vision of all areas impacted by an implementation, and a useful tool for scoring readiness and implementation quality.

  • 5
    Your book is interesting and contains timely topics.

    Posted by Dianne L. on 4th Aug 2018

    DIANNE L Chief Learning Officer

  • 5
    BRENDAN M. Principle Consultant

    Posted by BRENDAN M. on 3rd Aug 2018

    Every high achiever has probably been criticized as a 'control freak' at some point. However, given the numerous daily distractions entrepreneurs encounter, if you want to do 'deep work' with broad-ranging impact, you have to control your time to make each day a masterpiece. Check Out The Art of Service's Self Assessments.

  • 5
    Just looked at the files. Impressive. Well done. I am learning.

    Posted by MARTIN B. on 3rd Aug 2018

    MARTIN B. Risks and Compliance, Vulnerability and Security Testing, Threat Detection and Response, Managed Security Services.

  • 5
    Seems quite handy - going to start using it next month as we're investing quite a lot in it. This will define for us what to do in this space and solve a real problem (rather than chasing shiny objects).

    Posted by DAVIN B. on 2nd Aug 2018

    DAVIN B. Systems Manager