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Comprehensive IT Demand Management; Ensuring Total Coverage for Effective Risk Management

Comprehensive IT Demand Management; Ensuring Total Coverage for Effective Risk Management

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Comprehensive IT Demand Management: Ensuring Total Coverage for Effective Risk Management

Comprehensive IT Demand Management: Ensuring Total Coverage for Effective Risk Management

This course provides a comprehensive understanding of IT demand management, ensuring total coverage for effective risk management. Participants will receive a certificate upon completion, issued by The Art of Service.



Course Features

  • Interactive and engaging content
  • Comprehensive and personalized learning experience
  • Up-to-date and practical information
  • Real-world applications and case studies
  • High-quality content and expert instructors
  • Certificate upon completion
  • Flexible learning and user-friendly interface
  • Mobile-accessible and community-driven
  • Actionable insights and hands-on projects
  • Bite-sized lessons and lifetime access
  • Gamification and progress tracking


Course Outline

Chapter 1: Introduction to IT Demand Management

Topic 1.1: Understanding IT Demand Management

  • Definition and scope of IT demand management
  • Importance of IT demand management in organizations
  • Benefits of effective IT demand management

Topic 1.2: IT Demand Management Frameworks and Models

  • Overview of IT demand management frameworks and models
  • ITIL and COBIT frameworks
  • Other industry-recognized frameworks and models

Chapter 2: IT Demand Management Processes

Topic 2.1: IT Demand Management Process Overview

  • IT demand management process definition and scope
  • Key activities and tasks in the IT demand management process
  • Roles and responsibilities in the IT demand management process

Topic 2.2: IT Demand Forecasting and Planning

  • Importance of IT demand forecasting and planning
  • Methods and techniques for IT demand forecasting and planning
  • Tools and technologies for IT demand forecasting and planning

Topic 2.3: IT Demand Management and Resource Allocation

  • Understanding IT demand management and resource allocation
  • Methods and techniques for resource allocation
  • Tools and technologies for resource allocation

Chapter 3: IT Demand Management and Risk Management

Topic 3.1: Understanding IT Demand Management and Risk Management

  • Definition and scope of risk management in IT demand management
  • Importance of risk management in IT demand management
  • Benefits of effective risk management in IT demand management

Topic 3.2: Risk Management Frameworks and Models

  • Overview of risk management frameworks and models
  • COBIT and ISO 31000 frameworks
  • Other industry-recognized frameworks and models

Topic 3.3: IT Demand Management and Risk Assessment

  • Understanding IT demand management and risk assessment
  • Methods and techniques for risk assessment
  • Tools and technologies for risk assessment

Chapter 4: IT Demand Management and Service Level Management

Topic 4.1: Understanding IT Demand Management and Service Level Management

  • Definition and scope of service level management in IT demand management
  • Importance of service level management in IT demand management
  • Benefits of effective service level management in IT demand management

Topic 4.2: Service Level Management Frameworks and Models

  • Overview of service level management frameworks and models
  • ITIL and COBIT frameworks
  • Other industry-recognized frameworks and models

Topic 4.3: IT Demand Management and Service Level Agreements

  • Understanding IT demand management and service level agreements
  • Methods and techniques for service level agreements
  • Tools and technologies for service level agreements

Chapter 5: IT Demand Management and Capacity Management

Topic 5.1: Understanding IT Demand Management and Capacity Management

  • Definition and scope of capacity management in IT demand management
  • Importance of capacity management in IT demand management
  • Benefits of effective capacity management in IT demand management

Topic 5.2: Capacity Management Frameworks and Models

  • Overview of capacity management frameworks and models
  • COBIT and ISO 20000 frameworks
  • Other industry-recognized frameworks and models

Topic 5.3: IT Demand Management and Capacity Planning

  • Understanding IT demand management and capacity planning
  • Methods and techniques for capacity planning
  • Tools and technologies for capacity planning

Chapter 6: IT Demand Management and IT Service Continuity Management

Topic 6.1: Understanding IT Demand Management and IT Service Continuity Management

  • Definition and scope of IT service continuity management in IT demand management
  • Importance of IT service continuity management in IT demand management
  • Benefits of effective IT service continuity management in IT demand management

Topic 6.2: IT Service Continuity Management Frameworks and Models

  • Overview of IT service continuity management frameworks and models
  • COBIT and ISO 22301 frameworks
  • Other industry-recognized frameworks and models

Topic 6.3: IT Demand Management and IT Service Continuity Planning

  • Understanding IT demand management and IT service continuity planning
  • Methods and techniques for IT service continuity planning
  • Tools and technologies for IT service continuity planning

Chapter 7: IT Demand Management and Information Security Management

Topic 7.1: Understanding IT Demand Management and Information Security Management,

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