Skip to main content
Comprehensive IT Operating Model Design; Minimizing Risk Through End-to-End Coverage

Comprehensive IT Operating Model Design; Minimizing Risk Through End-to-End Coverage

$199.00
When you get access:
Course access is prepared after purchase and delivered via email
How you learn:
Self-paced • Lifetime updates
Your guarantee:
30-day money-back guarantee — no questions asked
Who trusts this:
Trusted by professionals in 160+ countries
Toolkit Included:
Includes a practical, ready-to-use toolkit with implementation templates, worksheets, checklists, and decision-support materials so you can apply what you learn immediately - no additional setup required.
Adding to cart… The item has been added

Comprehensive IT Operating Model Design: Minimizing Risk Through End-to-End Coverage



Course Overview

This comprehensive course is designed to equip IT professionals with the knowledge and skills necessary to design and implement a robust IT operating model that minimizes risk and ensures end-to-end coverage. Participants will receive a certificate upon completion, issued by The Art of Service.



Course Features

  • Interactive and engaging learning experience
  • Comprehensive and up-to-date content
  • Personalized learning approach
  • Practical and real-world applications
  • High-quality content developed by expert instructors
  • Certificate issued by The Art of Service upon completion
  • Flexible learning options, including mobile accessibility
  • User-friendly interface and community-driven learning environment
  • Actionable insights and hands-on projects
  • Bite-sized lessons and lifetime access to course materials
  • Gamification and progress tracking features


Course Outline

Module 1: Introduction to IT Operating Model Design

  • Defining the IT operating model
  • Understanding the importance of IT operating model design
  • Identifying key components of an IT operating model
  • Overview of the course structure and objectives

Module 2: IT Operating Model Frameworks and Standards

  • Overview of popular IT operating model frameworks (e.g. ITIL, COBIT, ISO 20000)
  • Understanding the role of standards in IT operating model design
  • Comparing and contrasting different frameworks and standards
  • Selecting the right framework for your organization

Module 3: IT Service Management and IT Operating Model Design

  • Understanding the relationship between IT service management and IT operating model design
  • Defining IT services and service catalogues
  • Designing IT service management processes (e.g. incident, problem, change management)
  • Integrating IT service management with IT operating model design

Module 4: IT Infrastructure and IT Operating Model Design

  • Understanding the role of IT infrastructure in IT operating model design
  • Defining IT infrastructure components (e.g. hardware, software, networks)
  • Designing IT infrastructure architecture
  • Integrating IT infrastructure with IT operating model design

Module 5: IT Security and Risk Management

  • Understanding the importance of IT security and risk management in IT operating model design
  • Defining IT security and risk management concepts (e.g. threat, vulnerability, risk)
  • Designing IT security and risk management processes (e.g. risk assessment, vulnerability management)
  • Integrating IT security and risk management with IT operating model design

Module 6: IT Governance and Compliance

  • Understanding the role of IT governance and compliance in IT operating model design
  • Defining IT governance and compliance concepts (e.g. policy, standard, regulation)
  • Designing IT governance and compliance processes (e.g. policy management, compliance monitoring)
  • Integrating IT governance and compliance with IT operating model design

Module 7: IT Operating Model Implementation and Transition

  • Understanding the challenges of IT operating model implementation and transition
  • Defining IT operating model implementation and transition strategies
  • Designing IT operating model implementation and transition plans
  • Managing IT operating model implementation and transition projects

Module 8: IT Operating Model Monitoring and Continuous Improvement

  • Understanding the importance of IT operating model monitoring and continuous improvement
  • Defining IT operating model monitoring and continuous improvement concepts (e.g. metrics, KPIs, benchmarking)
  • Designing IT operating model monitoring and continuous improvement processes
  • Integrating IT operating model monitoring and continuous improvement with IT operating model design

Module 9: IT Operating Model Maturity and Roadmapping

  • Understanding the concept of IT operating model maturity
  • Defining IT operating model maturity levels and assessment criteria
  • Designing IT operating model roadmaps and maturity improvement plans
  • Managing IT operating model maturity and roadmapping projects

Module 10: Case Studies and Best Practices

  • Real-world case studies of IT operating model design and implementation
  • Best practices for IT operating model design and implementation
  • Lessons learned and common pitfalls to avoid
  • Panel discussion and Q&A session


Certificate and Assessment

Participants will receive a certificate upon completion of the course, issued by The Art of Service. The certificate will be awarded based on participation and completion of all course modules, assignments, and assessments.



Target Audience

  • IT professionals (e.g. IT managers, IT directors, IT consultants)
  • IT service management professionals (e.g. ITIL, COBIT, ISO 20000)
  • IT infrastructure professionals (e.g. network administrators, system administrators)
  • IT security and risk management professionals
  • IT governance and compliance professionals
  • Business professionals with an interest in IT operating model design


Prerequisites

There are no prerequisites for this course, although prior knowledge of IT service management, IT infrastructure, and IT security and risk management is recommended.

,
!