Comprehensive IT Operations Management Certification Training
Welcome to the Comprehensive IT Operations Management Certification Training course, where you will gain the knowledge, skills, and expertise needed to excel in IT operations management. This extensive and detailed course curriculum is designed to provide you with a comprehensive understanding of IT operations management principles, practices, and techniques.Course Overview This course is designed to provide a comprehensive and in-depth understanding of IT operations management, covering a wide range of topics, including IT service management, incident management, problem management, change management, and more. Upon completion of this course, you will receive a certificate issued by The Art of Service.
Course Outline Module 1: IT Operations Management Fundamentals
- Introduction to IT Operations Management
- IT Operations Management Frameworks and Standards
- IT Service Management (ITSM) Principles
- IT Operations Management Roles and Responsibilities
Module 2: IT Service Management (ITSM)
- ITSM Frameworks: ITIL, COBIT, and ISO/IEC 20000
- Service Desk and Incident Management
- Problem Management and Root Cause Analysis
- Change Management and Release Management
- Service Level Management and Service Catalog
Module 3: Incident and Problem Management
- Incident Management Processes and Procedures
- Incident Classification and Prioritization
- Problem Management Processes and Procedures
- Root Cause Analysis and Problem Resolution
Module 4: Change and Release Management
- Change Management Processes and Procedures
- Change Types: Standard, Normal, and Emergency
- Release Management Processes and Procedures
- Release Planning and Deployment
Module 5: IT Service Continuity Management (ITSCM)
- ITSCM Principles and Frameworks
- Business Impact Analysis (BIA) and Risk Assessment
- IT Service Continuity Plans and Procedures
- IT Service Continuity Testing and Exercising
Module 6: IT Operations Management Tools and Technologies
- IT Service Management (ITSM) Tools
- Incident and Problem Management Tools
- Change and Release Management Tools
- IT Operations Management (ITOM) Tools
Module 7: IT Operations Management Best Practices
- IT Operations Management Best Practices
- ITIL and ITSM Best Practices
- COBIT and ISO/IEC 20000 Best Practices
- IT Operations Management Metrics and KPIs
Module 8: IT Operations Management Case Studies and Group Discussions
- Real-world IT Operations Management Case Studies
- Group Discussions and Knowledge Sharing
- Action Planning and Implementation
Course Features This course is designed to be interactive, engaging, comprehensive, personalized, up-to-date, practical, and relevant to real-world applications. The course features: - High-quality content and expert instructors
- Certification upon completion issued by The Art of Service
- Flexible learning and user-friendly interface
- Mobile accessibility and community-driven discussion forums
- Actionable insights and hands-on projects
- Bite-sized lessons and lifetime access
- Gamification and progress tracking
What to Expect Upon completing this course, you can expect to: - Gain a comprehensive understanding of IT operations management principles, practices, and techniques
- Develop the skills and expertise needed to excel in IT operations management
- Receive a certificate issued by The Art of Service
- Improve your career prospects and enhance your professional credibility
,
Module 1: IT Operations Management Fundamentals
- Introduction to IT Operations Management
- IT Operations Management Frameworks and Standards
- IT Service Management (ITSM) Principles
- IT Operations Management Roles and Responsibilities
Module 2: IT Service Management (ITSM)
- ITSM Frameworks: ITIL, COBIT, and ISO/IEC 20000
- Service Desk and Incident Management
- Problem Management and Root Cause Analysis
- Change Management and Release Management
- Service Level Management and Service Catalog
Module 3: Incident and Problem Management
- Incident Management Processes and Procedures
- Incident Classification and Prioritization
- Problem Management Processes and Procedures
- Root Cause Analysis and Problem Resolution
Module 4: Change and Release Management
- Change Management Processes and Procedures
- Change Types: Standard, Normal, and Emergency
- Release Management Processes and Procedures
- Release Planning and Deployment
Module 5: IT Service Continuity Management (ITSCM)
- ITSCM Principles and Frameworks
- Business Impact Analysis (BIA) and Risk Assessment
- IT Service Continuity Plans and Procedures
- IT Service Continuity Testing and Exercising
Module 6: IT Operations Management Tools and Technologies
- IT Service Management (ITSM) Tools
- Incident and Problem Management Tools
- Change and Release Management Tools
- IT Operations Management (ITOM) Tools
Module 7: IT Operations Management Best Practices
- IT Operations Management Best Practices
- ITIL and ITSM Best Practices
- COBIT and ISO/IEC 20000 Best Practices
- IT Operations Management Metrics and KPIs
Module 8: IT Operations Management Case Studies and Group Discussions
- Real-world IT Operations Management Case Studies
- Group Discussions and Knowledge Sharing
- Action Planning and Implementation
Course Features This course is designed to be interactive, engaging, comprehensive, personalized, up-to-date, practical, and relevant to real-world applications. The course features: - High-quality content and expert instructors
- Certification upon completion issued by The Art of Service
- Flexible learning and user-friendly interface
- Mobile accessibility and community-driven discussion forums
- Actionable insights and hands-on projects
- Bite-sized lessons and lifetime access
- Gamification and progress tracking
What to Expect Upon completing this course, you can expect to: - Gain a comprehensive understanding of IT operations management principles, practices, and techniques
- Develop the skills and expertise needed to excel in IT operations management
- Receive a certificate issued by The Art of Service
- Improve your career prospects and enhance your professional credibility
,
- Gain a comprehensive understanding of IT operations management principles, practices, and techniques
- Develop the skills and expertise needed to excel in IT operations management
- Receive a certificate issued by The Art of Service
- Improve your career prospects and enhance your professional credibility