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Comprehensive IT Operations Management Essentials

Comprehensive IT Operations Management Essentials

$199.00
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Comprehensive IT Operations Management Essentials Course Curriculum

The Comprehensive IT Operations Management Essentials course is designed to equip IT professionals with the knowledge, skills, and best practices necessary to effectively manage IT operations. Upon completion, participants will receive a certificate issued by The Art of Service.



Course Overview

This comprehensive course covers a wide range of topics, including IT service management, incident management, problem management, change management, and more. The course is designed to be interactive, engaging, and practical, with real-world applications and hands-on projects.



Course Outline

Module 1: IT Operations Management Fundamentals

  • Introduction to IT Operations Management
  • IT Operations Management Frameworks and Standards
  • IT Service Management (ITSM) Principles
  • Understanding IT Operations Management Processes
  • Key Performance Indicators (KPIs) for IT Operations

Module 2: IT Service Management (ITSM)

  • ITSM Frameworks: ITIL, COBIT, and ISO 20000
  • Service Desk and Incident Management
  • Problem Management and Known Error Management
  • Change Management and Release Management
  • Service Level Management (SLM) and Service Catalog Management

Module 3: Incident and Problem Management

  • Incident Management Processes and Procedures
  • Incident Classification, Prioritization, and Escalation
  • Problem Management Processes and Procedures
  • Root Cause Analysis (RCA) and Problem Resolution
  • Incident and Problem Management Tools and Techniques

Module 4: Change and Release Management

  • Change Management Processes and Procedures
  • Change Types: Standard, Normal, and Emergency
  • Change Management Best Practices
  • Release Management Processes and Procedures
  • Release Planning, Build, and Deployment

Module 5: IT Service Continuity Management (ITSCM)

  • ITSCM Principles and Processes
  • Business Impact Analysis (BIA) and Risk Assessment
  • IT Service Continuity Plans and Procedures
  • ITSCM Best Practices and Standards
  • ITSCM Tools and Techniques

Module 6: IT Operations Management Tools and Technologies

  • IT Operations Management Toolsets
  • Monitoring and Event Management Tools
  • IT Service Management (ITSM) Tools
  • Automation and Orchestration Tools
  • Cloud Management and Monitoring Tools

Module 7: IT Operations Management Best Practices

  • IT Operations Management Best Practices Frameworks
  • IT Operations Management Process Maturity
  • IT Operations Management Metrics and KPIs
  • IT Operations Management Reporting and Dashboards
  • IT Operations Management Continuous Improvement

Module 8: IT Operations Management Case Studies and Group Discussions

  • Real-world IT Operations Management Case Studies
  • Group Discussions: IT Operations Management Challenges and Solutions
  • Lessons Learned and Best Practices Sharing
  • Action Planning and Implementation


Course Features

  • Interactive and Engaging: The course includes interactive elements, such as quizzes, games, and discussions, to keep participants engaged.
  • Comprehensive and Up-to-date: The course covers a wide range of topics and is updated regularly to reflect the latest industry trends and best practices.
  • Practical and Real-world Applications: The course includes real-world examples and case studies to illustrate key concepts and principles.
  • Personalized Learning: The course is designed to accommodate different learning styles and preferences.
  • Expert Instructors: The course is delivered by experienced instructors with industry expertise.
  • Certification: Participants receive a certificate upon completion, issued by The Art of Service.
  • Flexible Learning: The course is available online, allowing participants to learn at their own pace and convenience.
  • User-friendly and Mobile-accessible: The course is designed to be user-friendly and accessible on a range of devices.
  • Community-driven: The course includes opportunities for participants to interact with each other and with instructors.
  • Actionable Insights and Hands-on Projects: The course includes practical exercises and projects to help participants apply key concepts and principles.
  • Bite-sized Lessons: The course is broken down into manageable chunks, making it easy to fit into a busy schedule.
  • Lifetime Access: Participants have lifetime access to the course materials.
  • Gamification and Progress Tracking: The course includes gamification elements and progress tracking to motivate participants and track their progress.
By the end of this comprehensive course, participants will have gained a deep understanding of IT operations management principles, processes, and best practices, and will be equipped to effectively manage IT operations in their own organizations.

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