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Comprehensive IT Service Management; Mastering the Art of MSP (Managed Service Provider) for Total Business Coverage

Comprehensive IT Service Management; Mastering the Art of MSP (Managed Service Provider) for Total Business Coverage

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Comprehensive IT Service Management: Mastering the Art of MSP (Managed Service Provider) for Total Business Coverage



Course Overview

This comprehensive course is designed to equip IT professionals with the knowledge and skills necessary to master the art of Managed Service Provider (MSP) for total business coverage. Participants will receive a certificate upon completion, issued by The Art of Service.



Course Features

  • Interactive and engaging learning experience
  • Comprehensive and personalized course content
  • Up-to-date and practical knowledge with real-world applications
  • High-quality content delivered by expert instructors
  • Certificate issued by The Art of Service upon completion
  • Flexible learning options with user-friendly and mobile-accessible platform
  • Community-driven with actionable insights and hands-on projects
  • Bite-sized lessons with lifetime access and gamification
  • Progress tracking to ensure successful completion


Course Outline

Module 1: Introduction to IT Service Management

  • Defining IT Service Management
  • Understanding the importance of IT Service Management
  • Overview of IT Service Management frameworks and standards
  • Introduction to Managed Service Provider (MSP)

Module 2: MSP Fundamentals

  • Defining Managed Service Provider (MSP)
  • Understanding the benefits of MSP
  • MSP business models and pricing strategies
  • MSP service offerings and portfolios

Module 3: IT Service Management Processes

  • Service Desk and Incident Management
  • Problem Management and Root Cause Analysis
  • Change Management and Release Management
  • Service Level Management and Service Reporting
  • Capacity Management and Availability Management
  • IT Service Continuity Management and Disaster Recovery

Module 4: MSP Service Delivery

  • Service Delivery Models and Frameworks
  • Service Delivery Processes and Procedures
  • Service Delivery Tools and Technologies
  • Service Delivery Metrics and Performance Indicators

Module 5: MSP Service Support

  • Service Support Models and Frameworks
  • Service Support Processes and Procedures
  • Service Support Tools and Technologies
  • Service Support Metrics and Performance Indicators

Module 6: MSP Service Management

  • Service Management Models and Frameworks
  • Service Management Processes and Procedures
  • Service Management Tools and Technologies
  • Service Management Metrics and Performance Indicators

Module 7: MSP Business Management

  • Business Management Models and Frameworks
  • Business Management Processes and Procedures
  • Business Management Tools and Technologies
  • Business Management Metrics and Performance Indicators

Module 8: MSP Customer Management

  • Customer Management Models and Frameworks
  • Customer Management Processes and Procedures
  • Customer Management Tools and Technologies
  • Customer Management Metrics and Performance Indicators

Module 9: MSP Security and Risk Management

  • Security and Risk Management Models and Frameworks
  • Security and Risk Management Processes and Procedures
  • Security and Risk Management Tools and Technologies
  • Security and Risk Management Metrics and Performance Indicators

Module 10: MSP Compliance and Governance

  • Compliance and Governance Models and Frameworks
  • Compliance and Governance Processes and Procedures
  • Compliance and Governance Tools and Technologies
  • Compliance and Governance Metrics and Performance Indicators

Module 11: MSP Quality and Improvement

  • Quality and Improvement Models and Frameworks
  • Quality and Improvement Processes and Procedures
  • Quality and Improvement Tools and Technologies
  • Quality and Improvement Metrics and Performance Indicators

Module 12: MSP Implementation and Transition

  • Implementation and Transition Models and Frameworks
  • Implementation and Transition Processes and Procedures
  • Implementation and Transition Tools and Technologies
  • Implementation and Transition Metrics and Performance Indicators

Module 13: MSP Operation and Maintenance

  • Operation and Maintenance Models and Frameworks
  • Operation and Maintenance Processes and Procedures
  • Operation and Maintenance Tools and Technologies
  • Operation and Maintenance Metrics and Performance Indicators

Module 14: MSP Monitoring and Control

  • Monitoring and Control Models and Frameworks
  • Monitoring and Control Processes and Procedures
  • Monitoring and Control Tools and Technologies
  • Monitoring and Control Metrics and Performance Indicators

Module 15: MSP Review and Evaluation

  • Review and Evaluation Models and Frameworks
  • Review and Evaluation Processes and Procedures
  • Review and Evaluation Tools and Technologies
  • Review and Evaluation Metrics and Performance Indicators

Module 16: MSP Continual Service Improvement

  • Continual Service Improvement Models and Frameworks
  • Continual Service Improvement Processes and Procedures
  • Continual Service Improvement Tools and Technologies
  • Continual Service Improvement Metrics and Performance Indicators

Module 17: MSP Service Level Management

  • Service Level Management Models and Frameworks
  • Service Level Management Processes and Procedures
  • Service Level Management Tools and Technologies
  • Service Level Management Metrics and Performance Indicators

Module 18: MSP Capacity Management

  • Capacity Management Models and Frameworks
  • Capacity Management Processes and Procedures
  • Capacity Management Tools and Technologies
  • Capacity Management Metrics and Performance Indicators

Module 19: MSP Availability Management

  • Availability Management Models and Frameworks
  • Availability Management Processes and Procedures
  • Availability Management Tools and Technologies
  • Availability Management Metrics and Performance Indicators

Module 20: MSP IT Service Continuity Management

  • IT Service Continuity Management Models and Frameworks
  • IT Service Continuity Management Processes and Procedures
  • IT Service Continuity Management Tools and Technologies
  • IT Service Continuity Management Metrics and Performance Indicators


Certificate and Assessment

Upon completion of the course, participants will receive a certificate issued by The Art of Service. The assessment will be based on a combination of quizzes, assignments, and a final exam.



Target Audience

This course is designed for IT professionals who want to master the art of Managed Service Provider (MSP) for total business coverage. This includes:

  • IT Service Management professionals
  • MSP professionals
  • IT consultants
  • IT managers
  • Business owners


Prerequisites

There are no prerequisites for this course. However, it is recommended that participants have a basic understanding of IT Service Management and MSP concepts.



Course Format

This course is delivered online and includes:

  • Interactive video lessons
  • Downloadable resources and templates
  • Quizzes and assignments
  • Final exam
  • Lifetime access to course materials


Course Duration

The course duration is approximately 40 hours. However, participants can complete the course at their own pace and on,
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