Skip to main content
Comprehensive Self-Assessment Tools and Techniques for Oracle CX Implementation

Comprehensive Self-Assessment Tools and Techniques for Oracle CX Implementation

$199.00
When you get access:
Course access is prepared after purchase and delivered via email
How you learn:
Self-paced • Lifetime updates
Your guarantee:
30-day money-back guarantee — no questions asked
Who trusts this:
Trusted by professionals in 160+ countries
Toolkit Included:
Includes a practical, ready-to-use toolkit with implementation templates, worksheets, checklists, and decision-support materials so you can apply what you learn immediately - no additional setup required.
Adding to cart… The item has been added



Comprehensive Self-Assessment Tools and Techniques for Oracle CX Implementation



COURSE FORMAT & DELIVERY DETAILS

Course Overview

This course is designed to equip participants with comprehensive self-assessment tools and techniques for Oracle CX implementation. The course is self-paced and online, allowing learners to complete it at their own convenience.

Course Delivery

  • The course is on-demand, meaning you can start and stop as you please.
  • There are no fixed dates or times for this course.
  • The typical completion time is 12 hours, but you can learn at your own pace.
  • You will have lifetime access to the course materials.
  • The course is mobile-friendly, allowing you to learn on-the-go.

Support and Resources

  • Instructor support is available via email and discussion forums.
  • Downloadable resources, templates, and toolkits are included to support your learning.
  • Upon completion, learners will receive a Certificate of Completion issued by The Art of Service.


EXTENSIVE & DETAILED COURSE CURRICULUM

Module 1: Introduction to Oracle CX Implementation

  • Overview of Oracle CX
  • Benefits of Oracle CX implementation
  • Common challenges in Oracle CX implementation
  • Best practices for Oracle CX implementation

Module 2: Understanding Self-Assessment Tools and Techniques

  • Introduction to self-assessment
  • Types of self-assessment tools and techniques
  • Benefits of self-assessment in Oracle CX implementation
  • Case studies on self-assessment in Oracle CX implementation

Module 3: Oracle CX Implementation Planning

  • Defining project scope and objectives
  • Identifying stakeholders and their roles
  • Creating a project plan and timeline
  • Establishing a budget and resource allocation plan

Module 4: Oracle CX Configuration and Customization

  • Understanding Oracle CX configuration options
  • Configuring Oracle CX for your organization
  • Customizing Oracle CX to meet your business needs
  • Best practices for configuration and customization

Module 5: Data Migration and Integration

  • Understanding data migration options
  • Planning and executing data migration
  • Integrating Oracle CX with other systems
  • Best practices for data migration and integration

Module 6: Testing and Quality Assurance

  • Understanding testing and quality assurance
  • Creating a testing plan and strategy
  • Executing testing and quality assurance
  • Best practices for testing and quality assurance

Module 7: Deployment and Go-Live

  • Planning and executing deployment
  • Conducting go-live activities
  • Post-go-live support and maintenance
  • Best practices for deployment and go-live

Module 8: Post-Implementation Review and Optimization

  • Conducting a post-implementation review
  • Identifying areas for optimization
  • Developing a plan for optimization
  • Best practices for post-implementation review and optimization

Module 9: Advanced Topics in Oracle CX Implementation

  • Using Oracle CX analytics and reporting
  • Leveraging Oracle CX AI and machine learning
  • Integrating Oracle CX with other Oracle products
  • Best practices for advanced Oracle CX implementation

Module 10: Case Studies and Group Discussions

  • Real-world case studies on Oracle CX implementation
  • Group discussions on challenges and best practices
  • Sharing experiences and lessons learned
Upon completion of this comprehensive course, you will receive a Certificate of Completion issued by The Art of Service, demonstrating your expertise in comprehensive self-assessment tools and techniques for Oracle CX implementation.

,
!