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The Art of Service Standard Requirements Self Assessments

Contact Center All-in-One Suites Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

$249.00

Contact Center All-in-One Suites Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

$249.00

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Product Description

Save time, empower your teams and effectively upgrade your processes with access to this practical Contact Center All-in-One Suites Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Contact Center All-in-One Suites related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Contact Center All-in-One Suites specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Contact Center All-in-One Suites Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Contact Center All-in-One Suites improvements can be made.

Examples; 10 of the standard requirements:

  1. Does Contact Center All-in-One Suites analysis show the relationships among important Contact Center All-in-One Suites factors?

  2. Is this an issue for analysis or intuition?

  3. Do our leaders quickly bounce back from setbacks?

  4. What knowledge, skills and characteristics mark a good Contact Center All-in-One Suites project manager?

  5. Do you have any supplemental information to add to this checklist?

  6. Can we do Contact Center All-in-One Suites without complex (expensive) analysis?

  7. How are you going to measure success?

  8. Who Uses What?

  9. Does Contact Center All-in-One Suites analysis isolate the fundamental causes of problems?

  10. Have all of the relationships been defined properly?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Contact Center All-in-One Suites book in PDF containing requirements, which criteria correspond to the criteria in...

Your Contact Center All-in-One Suites self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Contact Center All-in-One Suites Self-Assessment and Scorecard you will develop a clear picture of which Contact Center All-in-One Suites areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Contact Center All-in-One Suites Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Contact Center All-in-One Suites projects with the 62 implementation resources:

  • 62 step-by-step Contact Center All-in-One Suites Project Management Form Templates covering over 6000 Contact Center All-in-One Suites project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Stakeholder Analysis Matrix: What advantages do the organizations stakeholders have?

  2. Scope Management Plan: Has a Quality Assurance Plan been developed for the Contact Center All-in-One Suites project?

  3. Project Scope Statement: Will there be documented contingency plans for the top 5-10 risks?

  4. Lessons Learned: What are your lessons learned that you will keep in mind for the next Contact Center All-in-One Suites project you participate in?

  5. Human Resource Management Plan: Are Contact Center All-in-One Suites project team roles and responsibilities identified and documented?

  6. Activity List: What is the probability the Contact Center All-in-One Suites project can be completed in xx weeks?

  7. Team Operating Agreement: The method to be used in the decision making process; Will it be consensus, majority rule, or the supervisor having the final say?

  8. Human Resource Management Plan: What skills, knowledge and experiences are required?

  9. Procurement Audit: Is the routing of copies of purchase order forms defined?

  10. Probability and Impact Assessment: What are the tools and techniques used in managing the challenges faced?

 
Step-by-step and complete Contact Center All-in-One Suites Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 Contact Center All-in-One Suites project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 Contact Center All-in-One Suites project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Contact Center All-in-One Suites project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Contact Center All-in-One Suites project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 Contact Center All-in-One Suites project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Contact Center All-in-One Suites project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any Contact Center All-in-One Suites project with this in-depth Contact Center All-in-One Suites Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Contact Center All-in-One Suites projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Contact Center All-in-One Suites and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Contact Center All-in-One Suites investments work better.

This Contact Center All-in-One Suites All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

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