Account Navigation

Account Navigation

Currency - All prices are in AUD

Currency - All prices are in AUD
 Loading... Please wait...
The Art of Service Standard Requirements Self Assessments

Continual Service Improvement: Standard Requirements

$249.00 $99.00
(You save $150.00)

Continual Service Improvement: Standard Requirements

$99.00 $249.00

(You save $150.00)
Downloadable Resources, Instant Access

Product Description

Continual Service Improvement Standard Requirements

Sample Requirements:

  1. We have fully accepted that the IT organization must become a service provider to the business or cease to be relevant

  2. We Identified internal IT departmental relationships, and codified them with Operational Level Agreements (OLAs)

  3. We monitor external (regulation, legislation etc.) and internal (org. structure, culture etc.) drivers to CSI

  4. We have created a Service Improvement Plan (SIP) to continually monitor and improve the levels of service

  5. The critical roles for CSI have been identified and filled (CSI manager/service owner/reporting analyst)

  6. We define the internal portfolio of Services: services that are planned, in development,in production.

  7. We have defined data gathering (who/how/when/integrity of data) using The 7 Step Improvement Process

  8. We have defined integration with the rest of the lifecycle domains and service management processes

  9. Either the service approach or the lifecycle approach is choosen as a basis for CSI implementation

  10. We have defined how we present and use the information using The 7 Step Improvement Process

Why Own The Continual Service Improvement Self-Assessment?

The Continual Service Improvement Self-Assessment will make you a Continual Service Improvement domain expert by:

  • Reducing the effort in the Continual Service Improvement work to be done to get problems solved

  • Ensuring that plans of action include every Continual Service Improvement task and that every Continual Service Improvement outcome is in place

  • Saving time investigating strategic and tactical options and ensuring Continual Service Improvement opportunity costs are low

  • Delivering tailored Continual Service Improvement advise instantly with structured going-forward plans

All the tools you need to an in-depth Continual Service Improvement Self-Assessment. Featuring 847 new and updated case-based criteria, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Continual Service Improvement improvements can be made.


What Is In The Continual Service Improvement Self-Assessment?

The Continual Service Improvement Complete Self-Assessment Excel Dashboard

  • Ensures you don't miss anything: 847 criteria in 7 RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain) steps with easy and quick navigating and answering for 1 or up to 10 participants

  • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix

  • Gives you a professional Dashboard to guide and perform a thorough Continual Service Improvement Self-Assessment

  • Is secure: Ensures offline data protection of your Self-Assessment results

  • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next

The Continual Service Improvement Complete Self Assessment eBook version of the book in print

  • Provides a convenient way to distribute and share among the participants to prepare and discuss the Self-Assessment

In using the Self-Assessment you will be better able to:

  • Diagnose Continual Service Improvement projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices

  • Implement evidence-based best practice strategies aligned with overall goals

  • Integrate recent advances in Continual Service Improvement and process design strategies into practice according to best practice guidelines


Assess And Define Continual Service Improvement With This Continual Service Improvement Self Assessment. Sample Questions From The Complete, 847 Criteria, Self-Assessment:

  • Recognize Criterion: What prevents me from making the changes I know will make me a more effective Continual Service Improvement leader?
  • Define Criterion: The authority matrix is defined
  • Measure Criterion: Does the Continual Service Improvement task fit the client's priorities?
  • Analyze Criterion: What are the disruptive Continual Service Improvement technologies that enable our organization to radically change our business processes?
  • Improve Criterion: How do we measure improved Continual Service Improvement service perception, and satisfaction?
  • Control Criterion: Do we monitor the Continual Service Improvement decisions made and fine tune them as they evolve?
  • Sustain Criterion: Which Continual Service Improvement goals are the most important?


Cost/Benefit Analysis; Continual Service Improvement Self-Assessment Justification And Approval Tools:

Purchasing a The Art of Service Self Assessment will spur new ideas, fast track project strategy and advance your professional skills. We’ve developed a set of criteria that will aid in gaining approval and give you the ability to validate and review your Self-Assessment investment:

  • Excluding hired consultants and advisors from top management consulting firms, internal Continual Service Improvement Self-Assessment work is typically undertaken by senior level positions with titles such as Enterprise Architect, Business Process Architects, Business Process Re-engineering Specialists and Business Architects.

    Statistics according to Glassdoor and Indeed tell these positions receive an average basic pay of $125,000. Daily rates of basic pay are computed by dividing an employee's annual pay by 260 days. The daily salary is then derived by dividing the annual salary of $125,000 by 260 days = a daily rate of $480.

  • Top management consulting firms start at $2,000 a day, with rates typically charged up to 40 hours per week.

For a fraction of this the Self-Assessment will make you a Continual Service Improvement domain authority.


Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role… In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

For more than twenty years, The Art of Service's Self-Assessments empower people who can do just that - whether their title is marketer, entrepreneur, manager, salesperson, consultant, business process manager, executive assistant, IT Manager, CxO etc... - they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better.


Get The Continual Service Improvement Self Assessment That Will Make You A Continual Service Improvement Domain Expert Now.




Product Reviews

Find Similar Products by Category