Continual Service Improvement Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

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Save time, empower your teams and effectively upgrade your processes with access to this practical Continual Service Improvement Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Continual Service Improvement related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Continual Service Improvement specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Continual Service Improvement Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 847 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Continual Service Improvement improvements can be made.

Examples; 10 of the 847 standard requirements:

  1. We know which functional areas represent the highest priority opportunities for us to focus on as we generate a Continual Service Improvement strategy

  2. What specifically is the problem? Where does it occur? When does it occur? What is its extent?

  3. How many numbered steps are in the Continual Service Improvement (CSI) process?

  4. How do we do risk analysis of rare, cascading, catastrophic events?

  5. Do staff have the necessary skills to collect, analyze, and report data?

  6. What does continual service improvement mean for service desk?

  7. What tools were used to narrow the list of possible causes?

  8. What data was collected (past, present, future/ongoing)?

  9. Who controls critical resources?

  10. Who will use it?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Continual Service Improvement book in PDF containing 847 requirements, which criteria correspond to the criteria in...

Your Continual Service Improvement self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Continual Service Improvement Self-Assessment and Scorecard you will develop a clear picture of which Continual Service Improvement areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Continual Service Improvement Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Continual Service Improvement projects with the 62 implementation resources:

  • 62 step-by-step Continual Service Improvement Project Management Form Templates covering over 6000 Continual Service Improvement project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Procurement Audit: Were the tender documents comprehensive, transparent and free from restrictions or conditions which would discriminate against certain suppliers?

  2. Executing Process Group: What are the main types of contracts if you do decide to outsource?

  3. Executing Process Group: What are the main types of goods and services being outsourced?

  4. Human Resource Management Plan: Is there a formal set of procedures supporting Issues Management?

  5. Activity Duration Estimates: Under these circumstances what would be the best thing to do?

  6. Schedule Management Plan: What will be the final cost of the Continual Service Improvement project if status quo is maintained?

  7. Scope Management Plan: Is a PMO (Continual Service Improvement project Management Office) in place and provide oversight to the Continual Service Improvement project?

  8. Project Portfolio management: How do organizations re-align portfolio when strategic objectives change?

  9. Quality Management Plan: If it is out of compliance, should the process be amended or should the Plan be amended?

  10. Scope Management Plan: Does the title convey to the reader the essence of the Continual Service Improvement project?

 
Step-by-step and complete Continual Service Improvement Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 Continual Service Improvement project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 Continual Service Improvement project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Continual Service Improvement project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Continual Service Improvement project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 Continual Service Improvement project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Continual Service Improvement project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any Continual Service Improvement project with this in-depth Continual Service Improvement Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Continual Service Improvement projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Continual Service Improvement and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Continual Service Improvement investments work better.

This Continual Service Improvement All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

46 Reviews Hide Reviews Show Reviews

  • 5
    Hi everybody, The book is amazing, I will read it deeper during my next holidays. Thanks and regards

    Posted by Diego P. on 5th Sep 2018

    Diego P. Head of BDA Business Unit

  • 5
    I have read your book and it's a great work for my business. Thank you.

    Posted by Nguyen Hoang Vu on 5th Sep 2018

    Nguyen Hoang Vu

  • 5
    DAVID S. Director Organisational performance

    Posted by DAVID S. on 5th Sep 2018

    Honestly - at the extremely low outlay - the capacity to accelerate your journey, increase productivity and be a more informed buyer (when combined with what actual business problems you are trying to solve) I would be extremely hard pressed to not undertake it.

  • 5
    Super helpful.. Love how the full assessment helps me take full control of this project!

    Posted by Brett O. on 4th Sep 2018

    BRETT O. Strategist

  • 5
    BRENDAN M. Principle Consultant

    Posted by BRENDAN M. on 3rd Sep 2018

    Every high achiever has probably been criticized as a 'control freak' at some point. However, given the numerous daily distractions entrepreneurs encounter, if you want to do 'deep work' with broad-ranging impact, you have to control your time to make each day a masterpiece. Check Out The Art of Service's Self Assessments.

  • 5
    The Honourable Ralph Goodale, Minister of Public Safety and Emergency Preparedness, Canada

    Posted by The Honourable Ralph Goodale, Minister of Public Safety and Emergency Preparedness, Canada on 5th Aug 2018

    I would like to extend my sincere appreciation. I would also like to thank you for your service in promoting business continuity practices. I wish you every success in your work.

  • 5
    I have been looking at the document, and it is quite extensive.

    Posted by PENGILLY W. on 5th Aug 2018

    PENGILLY W. Director IT & Logistics at a leading University

  • 5
    The Self-Assessment is a great tool to gather feedback and input from others, especially challenges, and things to watch out for. Very helpful!

    Posted by JULIE M. on 5th Aug 2018

    JULIE M. AWS Solution Architect

  • 5
    Congrats! Very cool!

    Posted by Caryn B. on 5th Aug 2018

    Caryn B. Vice President Production