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The Art of Service Standard Requirements Self Assessments

Control point Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

$249.00

Control point Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

$249.00

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Product Description

Save time, empower your teams and effectively upgrade your processes with access to this practical Control point Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Control point related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Control point specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Control point Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 773 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Control point improvements can be made.

Examples; 10 of the 773 standard requirements:

  1. How do you determine the key elements that affect Control point workforce satisfaction? how are these elements determined for different workforce groups and segments?

  2. Where do ideas that reach policy makers and planners as proposals for Control point strengthening and reform actually originate?

  3. Did any value-added analysis or lean thinking take place to identify some of the gaps shown on the as is process map?

  4. What specifically is the problem? Where does it occur? When does it occur? What is its extent?

  5. Are the control points commercial, technical or physical?

  6. What quality tools were used to get through the analyze phase?

  7. Are the control points commercial, technical or physical?

  8. Where are the obvious control points?

  9. Where are the obvious control points?

  10. How do we create Buy-in?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Control point book in PDF containing 773 requirements, which criteria correspond to the criteria in...

Your Control point self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Control point Self-Assessment and Scorecard you will develop a clear picture of which Control point areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Control point Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Control point projects with the 62 implementation resources:

  • 62 step-by-step Control point Project Management Form Templates covering over 6000 Control point project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Project Performance Report: To what degree are the skill areas critical to team performance present?

  2. Project Scope Statement: Were key Control point project stakeholders brought into the Control point project Plan?

  3. Responsibility Assignment Matrix: Does the contractor use objective results, design reviews and tests to trace schedule performance?

  4. Team Directory: Timing: when do the effects of communication take place?

  5. Procurement Management Plan: Are enough systems & user personnel assigned to the Control point project?

  6. Procurement Audit: Do procurement staff, supplier and end user communicate properly?

  7. Project Management Plan: If the Control point project is complex or scope is specialized, do you have appropriate and/or qualified staff available to perform the tasks?

  8. Procurement Audit: Does the procurement function/unit understand costumer needs, supply markets and suppliers?

  9. Quality Audit: How does the organization know that it is maintaining a conducive staff climate?

  10. Risk Register: Are there any knock-on effects/impact on any of the other areas?

 
Step-by-step and complete Control point Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 Control point project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 Control point project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Control point project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Control point project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 Control point project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Control point project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any Control point project with this in-depth Control point Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Control point projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Control point and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Control point investments work better.

This Control point All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

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