Conversational Commerce Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

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Save time, empower your teams and effectively upgrade your processes with access to this practical Conversational Commerce Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Conversational Commerce related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Conversational Commerce specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Conversational Commerce Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 868 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Conversational Commerce improvements can be made.

Examples; 10 of the 868 standard requirements:

  1. Do those selected for the Conversational Commerce team have a good general understanding of what Conversational Commerce is all about?

  2. Which customers cant participate in our Conversational Commerce domain because they lack skills, wealth, or convenient access to existing solutions?

  3. Is a response plan in place for when the input, process, or output measures indicate an out-of-control condition?

  4. What is measured?

  5. Who participated in the data collection for measurements?

  6. What business benefits will Conversational Commerce goals deliver if achieved?

  7. How will your organization measure success?

  8. What measurements are possible, practicable and meaningful?

  9. Does job training on the documented procedures need to be part of the process teams education and training?

  10. Are losses documented, analyzed, and remedial processes developed to prevent future losses?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Conversational Commerce book in PDF containing 868 requirements, which criteria correspond to the criteria in...

Your Conversational Commerce self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Conversational Commerce Self-Assessment and Scorecard you will develop a clear picture of which Conversational Commerce areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Conversational Commerce Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Conversational Commerce projects with the 62 implementation resources:

  • 62 step-by-step Conversational Commerce Project Management Form Templates covering over 6000 Conversational Commerce project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. WBS Dictionary: Are internal budgets for authorized, but not priced changes based on the contractors resource plan for accomplishing the work?

  2. Human Resource Management Plan: Have Conversational Commerce project team accountabilities & responsibilities been clearly defined?

  3. Change Request: Can static requirements change attributes like the size of the change be used to predict reliability in execution?

  4. Quality Audit: How does the organization know that its Governance system is appropriately effective and constructive?

  5. WBS Dictionary: Are data elements summarized through the functional organizational structure for progressively higher levels of management?

  6. Change Request: What is the function of the change control committee?

  7. Procurement Audit: Is there a purchasing policy as to the amount of an order on which bidding is required?

  8. Project or Phase Close-Out: Did the delivered product meet the specified requirements and goals of the Conversational Commerce project?

  9. Scope Management Plan: Are updated Conversational Commerce project time & resource estimates reasonable based on the current Conversational Commerce project stage?

  10. Project Schedule: How effectively were issues able to be resolved without impacting the Conversational Commerce project Schedule or Budget?

 
Step-by-step and complete Conversational Commerce Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 Conversational Commerce project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 Conversational Commerce project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Conversational Commerce project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Conversational Commerce project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 Conversational Commerce project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Conversational Commerce project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any Conversational Commerce project with this in-depth Conversational Commerce Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Conversational Commerce projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Conversational Commerce and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Conversational Commerce investments work better.

This Conversational Commerce All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

46 Reviews Hide Reviews Show Reviews

  • 5
    Your book is interesting and contains timely topics.

    Posted by Dianne L. on 6th Sep 2018

    DIANNE L Chief Learning Officer

  • 5
    I really like the format. Simple but quite powerful. I will make sure to share my views with Amazon. Thanks again.

    Posted by CARL M. on 6th Sep 2018

    CARL M. Senior Solutions Architect

  • 5
    CARSTEN B. Experienced safety and quality enabler

    Posted by CARSTEN B. on 5th Sep 2018

    So far I have only had time to browse it very superficially, but form that it looks very comprehensive and at the same time practical. As soon as I find time I will do a short item on it on my literature pages and point risk management professionals in your direction. Have a great day, and all the best!!

  • 5
    ctmfile.com

    Posted by ctmfile.com on 5th Sep 2018

    This is a structured, in-depth review and how to work out how develop the controls and processes that will begin to solve the problem. Knowing what questions to ask is the starting point. The level of questions and analysis required will surprise, but this level of details is essential.

  • 5
    Super helpful.. Love how the full assessment helps me take full control of this project!

    Posted by Brett O. on 3rd Sep 2018

    BRETT O. Strategist

  • 5
    Thanks for this; a lot of work has gone into developing and producing this, I am looking forward to using it in the coming weeks.

    Posted by DR STEVEN.B. on 3rd Sep 2018

    DR STEVEN.B. Head of Information Security & Assurance

  • 5
    Thank you. I would very much like to read your publication and share my views on our blog to reach our English and Spanish customers.

    Posted by James S. on 2nd Sep 2018

    James S. Account Manager

  • 5
    Thank you, these are great!

    Posted by NATALIE F. on 6th Aug 2018

    NATALIE F. Healthcare Information Technology Consultant

  • 5
    BRENDAN M. Principle Consultant

    Posted by BRENDAN M. on 5th Aug 2018

    Every high achiever has probably been criticized as a 'control freak' at some point. However, given the numerous daily distractions entrepreneurs encounter, if you want to do 'deep work' with broad-ranging impact, you have to control your time to make each day a masterpiece. Check Out The Art of Service's Self Assessments.