A tailored course, built for your situation
Cross-Functional Digital Operating-Model Design for Mid-Market Operations
Build integrated, scalable operating models that align business and technology execution
$199 one-time
24-hour access provisioning
30-day money-back guarantee
Hand-built implementation playbook
12 modules. 12 chapters per module. 144 chapters total.
12 modules, each with 12 chapters (144 chapters total), text-based, plus downloadable templates and a hand-built implementation playbook delivered alongside course access.
Misaligned teams, siloed roadmaps, and slow execution cycles undermine digital progress even with strong individual functions.
The situation this course is for
Mid-market organizations often lack cohesive operating models that connect strategy to delivery across departments. This leads to duplicated efforts, delayed initiatives, and misaligned priorities, especially when scaling digital transformation. Without a unified approach, even high-performing teams struggle to deliver at pace.
Who this is for
Business and technology professionals in mid-market organizations, operations leads, transformation managers, IT directors, product owners, and strategy advisors, who are tasked with improving cross-functional execution and scaling digital capabilities.
Who this is not for
Entry-level staff without decision-making influence, consultants focused only on enterprise-scale models, or professionals seeking certification rather than implementation tools.
What you walk away with
- Design a cohesive digital operating model that integrates business and technology functions
- Map capabilities and dependencies across departments to eliminate silos
- Align governance structures with execution workflows for faster decision-making
- Implement change in phases that reduce resistance and build momentum
- Use templates and playbooks to deploy the model with precision
The 12 modules (with all 144 chapters)
Module 1. Foundations of Digital Operating Models
Define core components and value drivers of digital operating models in mid-market contexts.
12 chapters in this module
- What is a digital operating model?
- Why mid-market organizations need tailored designs
- Key differences from enterprise models
- Core principles of integration and agility
- Linking strategy to execution
- Role of leadership alignment
- Common misconceptions
- Assessing organizational readiness
- Benchmarking against peers
- Setting success criteria
- Governance essentials
- Introducing the implementation playbook
Module 2. Cross-Functional Collaboration Frameworks
Build structures that enable seamless coordination across business and technology teams.
12 chapters in this module
- Mapping functional interdependencies
- Designing joint accountability models
- Creating shared objectives and KPIs
- Facilitating cross-team rituals
- Conflict resolution in integrated environments
- Tools for transparency and visibility
- Building trust across silos
- Leadership behaviors that enable collaboration
- Integrating product and operations
- Aligning finance and tech planning
- HR’s role in cross-functional success
- Using templates to standardize collaboration
Module 3. Operating Model Governance Design
Establish decision rights, escalation paths, and review cycles that scale with complexity.
12 chapters in this module
- Principles of lightweight governance
- Designing review boards and cadences
- Delegation frameworks for speed
- Balancing autonomy and alignment
- Risk oversight integration
- Compliance touchpoints
- Escalation protocols
- Feedback loops for continuous improvement
- Documenting governance rules
- Onboarding teams to new structures
- Measuring governance effectiveness
- Adapting governance as you grow
Module 4. Capability Mapping and Integration
Identify and connect core capabilities across departments to eliminate redundancy.
12 chapters in this module
- Defining business and tech capabilities
- Conducting capability audits
- Visualizing capability dependencies
- Identifying gaps and overlaps
- Prioritizing integration opportunities
- Linking capabilities to strategic goals
- Ownership assignment models
- Capability maturity assessment
- Roadmapping integration efforts
- Change impact analysis
- Using capability maps in budgeting
- Maintaining up-to-date capability inventories
Module 5. Technology Stack Alignment
Align tools, platforms, and data flows to support cross-functional workflows.
12 chapters in this module
- Auditing existing tech investments
- Identifying integration pain points
- Data flow mapping across systems
- Selecting interoperable platforms
- API strategy for connectivity
- Low-code and automation fit
- Security and access governance
- Vendor management alignment
- Total cost of ownership analysis
- Phasing tech modernization
- Measuring stack effectiveness
- Using templates for stack visualization
Module 6. Process Standardization and Flexibility
Balance consistency and adaptability in operating processes across teams.
12 chapters in this module
- Identifying candidates for standardization
- Designing flexible process frameworks
- Documenting core workflows
- Version control for process assets
- Training and adoption strategies
- Handling exceptions gracefully
- Measuring process efficiency
- Continuous improvement loops
- Integrating agile and waterfall approaches
- Scaling processes across locations
- Auditing compliance with standards
- Updating processes without disruption
Module 7. Change Management for Operating Models
Lead adoption with structured change approaches that reduce resistance.
12 chapters in this module
- Assessing change readiness
- Building coalition support
- Communicating the 'why'
- Engaging middle management
- Addressing cultural barriers
- Pilot design and rollout
- Tracking adoption metrics
- Celebrating early wins
- Handling setbacks constructively
- Sustaining momentum
- Linking change to performance
- Using the playbook for change planning
Module 8. Performance Measurement and KPIs
Define and track metrics that reflect cross-functional health and progress.
12 chapters in this module
- Selecting leading and lagging indicators
- Aligning KPIs across functions
- Avoiding misaligned incentives
- Designing dashboards for visibility
- Setting baselines and targets
- Reviewing performance data
- Using metrics for course correction
- Balancing quantitative and qualitative data
- Reporting to leadership
- Linking KPIs to compensation
- Updating metrics over time
- Template library for common KPIs
Module 9. Scaling and Adaptation Strategies
Design operating models that evolve with growth and market shifts.
12 chapters in this module
- Anticipating scaling challenges
- Modular design principles
- Adding new functions seamlessly
- Expanding to new geographies
- M&A integration planning
- Responding to market disruptions
- Building feedback-driven adaptation
- Stress-testing the model
- Scenario planning for change
- Maintaining agility at scale
- Governance evolution
- Using the playbook for scaling
Module 10. Budgeting and Resource Allocation
Align financial planning with cross-functional priorities and capacity.
12 chapters in this module
- Moving from siloed to integrated budgeting
- Zero-based budgeting for digital ops
- Capacity planning methods
- Aligning headcount with strategy
- Funding cross-functional initiatives
- Tracking ROI on operating model changes
- Managing trade-offs transparently
- Linking budget to KPIs
- Forecasting under uncertainty
- Engaging finance in design
- Using templates for financial modeling
- Auditing resource utilization
Module 11. Leadership Alignment and Sponsorship
Secure and sustain executive buy-in for operating model transformation.
12 chapters in this module
- Identifying key sponsors
- Communicating value to leadership
- Building a shared vision
- Handling conflicting priorities
- Creating accountability for outcomes
- Facilitating leadership workshops
- Maintaining momentum during turnover
- Linking operating model to board goals
- Measuring leadership engagement
- Coaching execs on new behaviors
- Managing resistance at the top
- Using the playbook for sponsorship
Module 12. Implementation and Continuous Improvement
Launch and refine the operating model with precision and feedback.
12 chapters in this module
- Creating a rollout roadmap
- Phased deployment strategies
- Pilot evaluation and expansion
- Gathering user feedback
- Conducting post-implementation reviews
- Incorporating lessons learned
- Updating documentation
- Training new hires
- Scaling best practices
- Auditing model effectiveness
- Planning the next evolution
- Leveraging the full implementation playbook
How this maps to your situation
- Designing a new operating model from scratch
- Improving an existing but underperforming model
- Scaling operations after growth or acquisition
- Aligning technology and business teams post-merger
Before vs. after
Before
Operating in silos with misaligned goals, inconsistent processes, and slow decision-making across business and technology functions.
After
Running a cohesive, adaptive digital operating model that enables faster execution, clearer accountability, and scalable growth.
What's included with your purchase
- 12 modules with 12 chapters each (144 chapters)
- Downloadable templates and worked examples for every module
- Hand-built implementation playbook delivered alongside course access
- 30-day money-back guarantee
Delivery and format
- Course and learning environment access provisioned within 24 hours of purchase
- Hand-built implementation playbook delivered alongside course access
Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access.
Time investment: Approximately 45, 60 hours of total engagement, designed for self-paced learning with practical application between modules.
If nothing changes
Continuing with fragmented operating approaches risks slower time-to-market, increased operational cost, and diminished agility in responding to customer and market demands.
How this compares to the alternatives
Unlike generic frameworks or academic courses, this program delivers implementation-grade tools, real-world templates, and a customized playbook tailored to mid-market complexity, without requiring consultants or external facilitators.
Frequently asked
Who is this course designed for?
Business and technology professionals in mid-market organizations leading or contributing to operating model design, digital transformation, or cross-functional alignment.
How is the course structured?
12 modules, each containing 12 chapters (144 chapters total).
Is there a certificate upon completion?
This course focuses on practical implementation rather than certification. Completion grants access to all tools, templates, and the implementation playbook.
$199 one-time. Approximately 45, 60 hours of total engagement, designed for self-paced learning with practical application between modules..
Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.
30-day money-back guarantee·
144 chapters·
Hand-built playbook included·
Account access within 24 hours