A tailored course, built for your situation
Cross-Functional Operating-Model Design for Senior Leaders
Master the architecture of high-performance collaboration across business and technology
$199 one-time
24-hour access provisioning
30-day money-back guarantee
Hand-built implementation playbook
12 modules. 12 chapters per module. 144 chapters total.
12 modules, each with 12 chapters (144 chapters total), text-based, plus downloadable templates and a hand-built implementation playbook delivered alongside course access.
Misaligned functions slow execution, inflate costs, and erode strategic momentum, even in high-potential organizations.
The situation this course is for
Senior leaders often inherit fragmented ways of working across departments. Without a deliberate operating model, even strong strategies fail to gain traction. Silos persist, governance feels reactive, and transformation efforts stall, despite clear goals and capable people.
Who this is for
Senior leaders in business, technology, and transformation roles who are accountable for outcomes across functions and need to design operating models that scale with ambition.
Who this is not for
Individual contributors without cross-functional accountability, or leaders focused only on department-level optimization.
What you walk away with
- Design integrated operating models that align strategy, structure, and execution
- Apply decision-rights frameworks to clarify accountability across functions
- Build governance systems that enable speed and compliance simultaneously
- Integrate performance metrics that drive shared ownership
- Deploy a tailored implementation playbook to operationalize changes
The 12 modules (with all 144 chapters)
Module 1. Foundations of Cross-Functional Operating Models
Establish core principles, key dimensions, and leadership levers in operating-model design.
12 chapters in this module
- Defining the operating model
- Evolution of cross-functional models
- Strategic alignment framework
- Leadership expectations
- Operating model vs. org chart
- Scope boundaries
- Role of governance
- Measuring operating health
- Common design pitfalls
- Scaling maturity
- Integration with transformation
- Case study: Global energy firm
Module 2. Stakeholder Mapping and Influence Planning
Identify and engage critical actors across functions and levels.
12 chapters in this module
- Stakeholder identification
- Influence vs. authority
- Power-interest grids
- Engagement cadence design
- Coalition building
- Managing executive expectations
- Cross-functional buy-in tactics
- Conflict anticipation
- Feedback channel design
- Change agent networks
- Communication rhythm
- Case study: Multinational rollout
Module 3. Decision Rights and Accountability Frameworks
Clarify ownership, escalation paths, and approval mechanisms.
12 chapters in this module
- Decision typology
- RACI alternatives
- Time-to-decision metrics
- Escalation protocols
- Delegation guardrails
- Board-level alignment
- Finance and risk oversight
- Technology enablement
- Audit readiness
- Documentation standards
- Review cycles
- Case study: High-stakes project
Module 4. Performance Integration Across Functions
Design metrics that unify goals without diluting accountability.
12 chapters in this module
- Balancing KPIs across units
- Shared outcomes definition
- Incentive alignment
- Progress transparency tools
- Scorecard design
- Dashboard integration
- Reporting rhythms
- Data ownership
- Target setting
- Course correction protocols
- Benchmarking
- Case study: Operational turnaround
Module 5. Governance Architecture Design
Build lightweight, effective governance structures.
12 chapters in this module
- Governance model typology
- Committee design
- Agenda engineering
- Decision documentation
- Compliance integration
- Risk oversight linkage
- Pacing with execution
- Executive engagement
- Legal alignment
- Review cadence
- Technology support
- Case study: Regulated environment
Module 6. Operating Model Scalability and Adaptation
Design for growth, change, and uncertainty.
12 chapters in this module
- Model modularity
- Phase-gate integration
- Regional adaptation
- Crisis response design
- Change tolerance
- Feedback loops
- Learning integration
- Pilot scaling
- Version control
- Decommissioning paths
- Future-state modeling
- Case study: Rapid expansion
Module 7. Technology and Process Integration
Align digital tools and workflows with operating-model intent.
12 chapters in this module
- Toolchain alignment
- Workflow orchestration
- Data flow mapping
- Automation boundaries
- Integration patterns
- Change management linkage
- User adoption design
- Security alignment
- Vendor coordination
- Platform lifecycle
- Support model
- Case study: ERP evolution
Module 8. Talent and Role Design in Cross-Functional Models
Structure roles and capabilities for collaboration at scale.
12 chapters in this module
- Role clarity frameworks
- Hybrid role design
- Capability mapping
- Development pathways
- Rotation planning
- Success profiling
- Onboarding integration
- Leadership expectations
- Performance calibration
- Retention strategies
- Succession design
- Case study: Leadership pipeline
Module 9. Financial Governance and Investment Alignment
Link operating models to capital planning and ROI tracking.
12 chapters in this module
- Budgeting integration
- Funding models
- ROI tracking
- Cost transparency
- Investment governance
- Stage-gate funding
- Portfolio alignment
- Resource allocation
- Value realization
- Audit readiness
- Performance linkage
- Case study: Capital project
Module 10. Risk, Compliance, and Control Integration
Embed assurance without slowing execution.
12 chapters in this module
- Control point design
- Compliance integration
- Audit readiness
- Risk appetite
- Policy alignment
- Regulatory tracking
- Escalation workflows
- Documentation standards
- Third-party oversight
- Incident response
- Recovery planning
- Case study: High-compliance sector
Module 11. Communication, Change, and Adoption Strategy
Drive understanding and uptake across diverse groups.
12 chapters in this module
- Change narrative design
- Audience segmentation
- Message tailoring
- Channel strategy
- Feedback integration
- Resistance mapping
- Adoption metrics
- Training integration
- Leadership messaging
- Sustained engagement
- Reinforcement cycles
- Case study: Culture shift
Module 12. Implementation Playbook and Continuous Evolution
Operationalize the model and plan for iteration.
12 chapters in this module
- Launch sequencing
- Milestone tracking
- Dependency mapping
- Stakeholder onboarding
- Feedback integration
- Version management
- Continuous improvement
- Health assessment
- Iteration planning
- Lessons capture
- Scaling playbook
- Case study: Full lifecycle
How this maps to your situation
- Launching a cross-functional initiative
- Scaling a transformation program
- Aligning disparate teams under one strategy
- Improving speed and compliance simultaneously
Before vs. after
Before
Operating models are inherited, inconsistent, and slow to adapt, leading to friction, delays, and diluted accountability.
After
You lead with a deliberate, scalable operating model that aligns structure, decision rights, and performance to deliver strategic outcomes reliably.
What's included with your purchase
- 12 modules with 12 chapters each (144 chapters)
- Downloadable templates and worked examples for every module
- Hand-built implementation playbook delivered alongside course access
- 30-day money-back guarantee
Delivery and format
- Course and learning environment access provisioned within 24 hours of purchase
- Hand-built implementation playbook delivered alongside course access
Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access.
Time investment: Approximately 3-4 hours per module, designed for flexible, self-paced learning.
If nothing changes
Without a coherent operating model, even the best strategies stall in execution, collaboration remains reactive, and transformation ROI diminishes over time.
How this compares to the alternatives
Unlike generic leadership courses or fragmented training, this program delivers a complete, implementation-grade operating-model curriculum with practical tools and real-world alignment.
Frequently asked
Who is this course designed for?
Senior leaders accountable for outcomes across business and technology functions who need to design or evolve their operating model.
How is the course structured?
12 modules, each containing 12 chapters (144 chapters total).
Is there practical support included?
Yes, every module includes downloadable templates and a hand-built implementation playbook delivered at course access.
$199 one-time. Approximately 3-4 hours per module, designed for flexible, self-paced learning..
Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.
30-day money-back guarantee·
144 chapters·
Hand-built playbook included·
Account access within 24 hours