Description

A tailored course, built for your situation

Cross-Functional Operating-Model Design for Cross-Functional Programs

Master the architecture and execution of integrated operating models across functions

$199 one-time

24-hour access provisioning 30-day money-back guarantee Hand-built implementation playbook

12 modules. 12 chapters per module. 144 chapters total.

12 modules, each with 12 chapters (144 chapters total), text-based, plus downloadable templates and a hand-built implementation playbook delivered alongside course access.

Complex programs fail not from lack of expertise, but from misaligned operating models.

The situation this course is for

Even high-performing teams stall when governance, incentives, and decision rights aren’t synchronized across functions. Leaders are expected to deliver integration but lack the structural tools to make it stick. The gap isn’t effort, it’s design.

Who this is for

Business transformation leads, operating model designers, program directors, and senior consultants who lead cross-functional initiatives and need to embed durable, scalable structures.

Who this is not for

Individual contributors focused only on task execution, or specialists uninvolved in cross-functional design or governance decisions.

What you walk away with

Design operating models that align strategy, execution, and governance across functions
Map decision rights and feedback loops to eliminate coordination drag
Integrate performance metrics that reflect shared accountability
Deploy change with structured onboarding for leadership and delivery teams
Scale operating models across programs without rework

The 12 modules (with all 144 chapters)

Module 1. Foundations of Cross-Functional Operating Models

Define core components, scope, and value drivers of integrated operating models.

12 chapters in this module

Module 2. Stakeholder Architecture Across Functions

Map roles, influence, and interdependencies across business and technology domains.

12 chapters in this module

Module 3. Governance Integration Patterns

Design governance that scales across functions without centralization bottlenecks.

12 chapters in this module

Module 4. Decision Rights and Escalation Frameworks

Clarify ownership, thresholds, and resolution paths for cross-functional decisions.

12 chapters in this module

Module 5. Performance Feedback and Adaptation Loops

Build metrics and review rhythms that reflect cross-functional outcomes.

12 chapters in this module

Module 6. Capability Alignment Across Functions

Synchronize skill sets, capacity planning, and development paths.

12 chapters in this module

Module 7. Operating Rhythm Design

Create cadences that align planning, execution, and review across teams.

12 chapters in this module

Module 8. Change Orchestration Across Functions

Lead adoption with tailored communication, training, and reinforcement.

12 chapters in this module

Module 9. Risk and Compliance Integration

Embed controls and assurance into operating model design from the start.

12 chapters in this module

Module 10. Technology and Data Enablers

Leverage platforms and data flows to automate governance and visibility.

12 chapters in this module

Module 11. Scaling Operating Models Across Programs

Replicate and adapt models without losing local relevance or control.

12 chapters in this module

Module 12. Sustaining and Evolving the Operating Model

Design for continuous improvement and responsiveness to change.

12 chapters in this module

How this maps to your situation

Before vs. after

Before

Operating models are assembled reactively, leading to misalignment and execution drag.

After

Operating models are proactively designed, enabling faster delivery and stronger cross-functional cohesion.

What's included with your purchase

12 modules with 12 chapters each (144 chapters)
Downloadable templates and worked examples for every module
Hand-built implementation playbook delivered alongside course access
30-day money-back guarantee

Delivery and format

Course and learning environment access provisioned within 24 hours of purchase
Hand-built implementation playbook delivered alongside course access

Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access.

Time investment: Approximately 8, 10 hours per module, designed for flexible, self-paced learning with immediate applicability.

If nothing changes

Continuing with ad-hoc or siloed operating models increases coordination costs and reduces the likelihood of program success, especially as initiatives scale in scope and complexity.

How this compares to the alternatives

Unlike generic project management or leadership courses, this program delivers a specific, implementation-grade framework for cross-functional operating models, structured for immediate deployment, not just conceptual understanding.

Frequently asked

Who is this course designed for?

Senior practitioners leading cross-functional programs, including operating model designers, transformation leads, and program directors who need to align governance, execution, and performance across teams.

How is the course structured?

12 modules, each containing 12 chapters (144 chapters total).

Is there a money-back guarantee?

Yes, a 30-day money-back guarantee is included.

$199 one-time. Approximately 8, 10 hours per module, designed for flexible, self-paced learning with immediate applicability..

Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.

30-day money-back guarantee· 144 chapters· Hand-built playbook included· Account access within 24 hours