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The Art of Service Standard Requirements Self Assessments

CSPs' Customers Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

$249.00

CSPs' Customers Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

$249.00

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Product Description

Save time, empower your teams and effectively upgrade your processes with access to this practical CSPs' Customers Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any CSPs' Customers related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated CSPs' Customers specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the CSPs' Customers Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 705 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which CSPs' Customers improvements can be made.

Examples; 10 of the 705 standard requirements:

  1. What are the barriers to increased CSPs' Customers production?

  2. Who will be responsible for documenting the CSPs' Customers requirements in detail?

  3. Were the planned controls in place?

  4. What Relevant Entities could be measured?

  5. What are your current levels and trends in key measures or indicators of CSPs' Customers product and process performance that are important to and directly serve your customers? how do these results compare with the performance of your competitors and other organizations with similar offerings?

  6. How can the value of CSPs' Customers be defined?

  7. How do we promote understanding that opportunity for improvement is not criticism of the status quo, or the people who created the status quo?

  8. How did the team generate the list of possible solutions?

  9. Ask yourself: how would we do this work if we only had one staff member to do it?

  10. Will existing staff require re-training, for example, to learn new business processes?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the CSPs' Customers book in PDF containing 705 requirements, which criteria correspond to the criteria in...

Your CSPs' Customers self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the CSPs' Customers Self-Assessment and Scorecard you will develop a clear picture of which CSPs' Customers areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough CSPs' Customers Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage CSPs' Customers projects with the 62 implementation resources:

  • 62 step-by-step CSPs' Customers Project Management Form Templates covering over 6000 CSPs' Customers project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Scope Management Plan: Are the people assigned to the CSPs' Customers project sufficiently qualified?

  2. Human Resource Management Plan: Are the CSPs' Customers project team members located locally to the users/stakeholders?

  3. Project Portfolio management: What are the biggest dos and donts for the PMO to consider when performing resource portfolio management?

  4. Stakeholder Management Plan: Are changes in scope (deliverable commitments) agreed to by all affected groups & individuals?

  5. Executing Process Group: What are the main types of goods and services being outsourced?

  6. Activity Duration Estimates: Are performance reviews conducted regularly to assess the status of CSPs' Customers projects?

  7. Stakeholder Management Plan: Are the schedule estimates reasonable given the CSPs' Customers project?

  8. Procurement Audit: If an order is divided among several vendors, is the explanation for that procedure documented?

  9. Quality Audit: Is the organizational structure established and each positions responsibility defined?

  10. Team Performance Assessment: To what degree can the team measure progress against specific goals?

 
Step-by-step and complete CSPs' Customers Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 CSPs' Customers project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 CSPs' Customers project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 CSPs' Customers project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 CSPs' Customers project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 CSPs' Customers project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 CSPs' Customers project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any CSPs' Customers project with this in-depth CSPs' Customers Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose CSPs' Customers projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in CSPs' Customers and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make CSPs' Customers investments work better.

This CSPs' Customers All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

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