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The Art of Service Standard Requirements Self Assessments

Customer-Centric Merchandising Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

$249.00

Customer-Centric Merchandising Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

$249.00

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Product Description

Save time, empower your teams and effectively upgrade your processes with access to this practical Customer-Centric Merchandising Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Customer-Centric Merchandising related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Customer-Centric Merchandising specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Customer-Centric Merchandising Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Customer-Centric Merchandising improvements can be made.

Examples; 10 of the standard requirements:

  1. Who participated in the data collection for measurements?

  2. How much contingency will be available in the budget?

  3. How is the team tracking and documenting its work?

  4. How do you assess your Customer-Centric Merchandising workforce capability and capacity needs, including skills, competencies, and staffing levels?

  5. Can We Measure the Return on Analysis?

  6. What are internal and external Customer-Centric Merchandising relations?

  7. Does our organization need more Customer-Centric Merchandising education?

  8. What threat is Customer-Centric Merchandising addressing?

  9. Does the practice systematically track and analyze outcomes related for accountability and quality improvement?

  10. Do you know what you are doing? And who do you call if you dont?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Customer-Centric Merchandising book in PDF containing requirements, which criteria correspond to the criteria in...

Your Customer-Centric Merchandising self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Customer-Centric Merchandising Self-Assessment and Scorecard you will develop a clear picture of which Customer-Centric Merchandising areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Customer-Centric Merchandising Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Customer-Centric Merchandising projects with the 62 implementation resources:

  • 62 step-by-step Customer-Centric Merchandising Project Management Form Templates covering over 6000 Customer-Centric Merchandising project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Responsibility Assignment Matrix: Is data disseminated to the contractors management timely, accurate, and usable?

  2. Project Scope Statement: Are the input requirements from the team members clearly documented and communicated?

  3. Change Management Plan: Have the business unit contacts been briefed by the Customer-Centric Merchandising project team?

  4. Project Schedule: Customer-Centric Merchandising project work estimates Who is managing the work estimate quality of work tasks in the Customer-Centric Merchandising project schedule?

  5. Activity Duration Estimates: What are the main processes included in Customer-Centric Merchandising project quality management?

  6. Stakeholder Management Plan: Have you eliminated all duplicative tasks or manual efforts, where appropriate?

  7. Variance Analysis: What is your organizations rationale for sharing expenses and services between business segments?

  8. Cost Management Plan: Cost estimate preparation Ð What cost estimates will be prepared during the Customer-Centric Merchandising project phases?

  9. Planning Process Group: On which process should team members spend the most time?

  10. Procurement Audit: When negotiation took place in successive stages, was this practice stated in the procurement documents and was it done in accordance with the award criteria stated?

 
Step-by-step and complete Customer-Centric Merchandising Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 Customer-Centric Merchandising project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 Customer-Centric Merchandising project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Customer-Centric Merchandising project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Customer-Centric Merchandising project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 Customer-Centric Merchandising project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Customer-Centric Merchandising project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any Customer-Centric Merchandising project with this in-depth Customer-Centric Merchandising Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Customer-Centric Merchandising projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Customer-Centric Merchandising and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Customer-Centric Merchandising investments work better.

This Customer-Centric Merchandising All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

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