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The Art of Service Standard Requirements Self Assessments

Customer communications management Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

$249.00

Customer communications management Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

$249.00

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Product Description

Save time, empower your teams and effectively upgrade your processes with access to this practical Customer communications management Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Customer communications management related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Customer communications management specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Customer communications management Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Customer communications management improvements can be made.

Examples; 10 of the standard requirements:

  1. Do we aggressively reward and promote the people who have the biggest impact on creating excellent Customer communications management services/products?

  2. How do the Customer communications management results compare with the performance of your competitors and other organizations with similar offerings?

  3. Is key measure data collection planned and executed, process variation displayed and communicated and performance baselined?

  4. Is the current as is process being followed? If not, what are the discrepancies?

  5. What are strategies for increasing support and reducing opposition?

  6. Do general managers know what CRM is?

  7. What s the Best Way to Outsource CRM?

  8. How does CRM relate to CCM?

  9. How Successful is CRM Though?

  10. Why Web-based CRM?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Customer communications management book in PDF containing requirements, which criteria correspond to the criteria in...

Your Customer communications management self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Customer communications management Self-Assessment and Scorecard you will develop a clear picture of which Customer communications management areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Customer communications management Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Customer communications management projects with the 62 implementation resources:

  • 62 step-by-step Customer communications management Project Management Form Templates covering over 6000 Customer communications management project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Executing Process Group: How can software assist in procuring goods and services?

  2. Activity Duration Estimates: Is a Customer communications management project charter created once a Customer communications management project is formally recognized?

  3. Scope Management Plan: Have adequate resources been provided by management to ensure Customer communications management project success?

  4. Scope Management Plan: Describe the manner in which Customer communications management project deliverables will be formally presented and accepted. Will they be presented at the end of each phase?

  5. Stakeholder Management Plan: Are individual tasks of reasonable time effort (8Ð40 hours)?

  6. Monitoring and Controlling Process Group: How many more potential communications channels were introduced by the discovery of the new stakeholders?

  7. Activity Duration Estimates: Are procedures defined by which the Customer communications management project scope may be changed?

  8. Procurement Audit: Which are necessary components of a financial audit report under the Single Audit Act?

  9. Stakeholder Management Plan: Are there any potential occupational health and safety issues due to the proposed purchases?

  10. Procurement Management Plan: Were sponsors and decision makers available when needed outside regularly scheduled meetings?

 
Step-by-step and complete Customer communications management Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 Customer communications management project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 Customer communications management project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Customer communications management project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Customer communications management project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 Customer communications management project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Customer communications management project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any Customer communications management project with this in-depth Customer communications management Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Customer communications management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Customer communications management and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Customer communications management investments work better.

This Customer communications management All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

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