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The Art of Service Standard Requirements Self Assessments

Customer Loyalty (The Office) Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

$249.00

Customer Loyalty (The Office) Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

$249.00

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Product Description

Save time, empower your teams and effectively upgrade your processes with access to this practical Customer Loyalty (The Office) Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Customer Loyalty (The Office) related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Customer Loyalty (The Office) specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Customer Loyalty (The Office) Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 668 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Customer Loyalty (The Office) improvements can be made.

Examples; 10 of the 668 standard requirements:

  1. Among our stronger employees, how many see themselves at the company in three years? How many would leave for a 10 percent raise from another company?

  2. Why dont our customers like us?

  3. What kind of crime could a potential new hire have committed that would not only not disqualify him/her from being hired by our organization, but would actually indicate that he/she might be a particularly good fit?

  4. How will you measure the results?

  5. What does Customer Loyalty (The Office) success mean to the stakeholders?

  6. How was the detailed process map generated, verified, and validated?

  7. At what point will vulnerability assessments be performed once Customer Loyalty (The Office) is put into production (e.g., ongoing Risk Management after implementation)?

  8. Are there Customer Loyalty (The Office) problems defined?

  9. Who will be responsible for deciding whether Customer Loyalty (The Office) goes ahead or not after the initial investigations?

  10. What is the purpose of Customer Loyalty (The Office) in relation to the mission?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Customer Loyalty (The Office) book in PDF containing 668 requirements, which criteria correspond to the criteria in...

Your Customer Loyalty (The Office) self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Customer Loyalty (The Office) Self-Assessment and Scorecard you will develop a clear picture of which Customer Loyalty (The Office) areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Customer Loyalty (The Office) Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Customer Loyalty (The Office) projects with the 62 implementation resources:

  • 62 step-by-step Customer Loyalty (The Office) Project Management Form Templates covering over 6000 Customer Loyalty (The Office) project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Variance Analysis: When, during the last four quarters, did a primary business event occur causing a fluctuation?

  2. Schedule Management Plan: Do Customer Loyalty (The Office) project managers participating in the Customer Loyalty (The Office) project know the Customer Loyalty (The Office) projects true status first hand?

  3. Monitoring and Controlling Process Group: Contingency planning. If a risk event occurs, what will you do?

  4. Assumption and Constraint Log: Does the traceability documentation describe the tool and/or mechanism to be used to capture traceability throughout the life cycle?

  5. Cost Management Plan: Progress measurement and control Ð How will the Customer Loyalty (The Office) project measure and control progress?

  6. Procurement Audit: Are employees with cash disbursement responsibilities required to take their scheduled vacations?

  7. Stakeholder Analysis Matrix: What do people from other organizations see as our organizations weaknesses?

  8. Lessons Learned: How useful and complete was the Customer Loyalty (The Office) project document repository?

  9. Assumption and Constraint Log: Are there cosmetic errors that hinder readability and comprehension?

  10. Probability and Impact Assessment: Do the people have the right combinations of skills?

 
Step-by-step and complete Customer Loyalty (The Office) Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 Customer Loyalty (The Office) project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 Customer Loyalty (The Office) project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Customer Loyalty (The Office) project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Customer Loyalty (The Office) project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 Customer Loyalty (The Office) project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Customer Loyalty (The Office) project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any Customer Loyalty (The Office) project with this in-depth Customer Loyalty (The Office) Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Customer Loyalty (The Office) projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Customer Loyalty (The Office) and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Customer Loyalty (The Office) investments work better.

This Customer Loyalty (The Office) All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

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