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The Art of Service Standard Requirements Self Assessments

Customer Satisfaction Survey Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

$249.00

Customer Satisfaction Survey Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

$249.00

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Product Description

Save time, empower your teams and effectively upgrade your processes with access to this practical Customer Satisfaction Survey Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Customer Satisfaction Survey related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Customer Satisfaction Survey specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Customer Satisfaction Survey Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 663 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Customer Satisfaction Survey improvements can be made.

Examples; 10 of the 663 standard requirements:

  1. Is there a Customer Satisfaction Survey Communication plan covering who needs to get what information when?

  2. Does the system provide for electronic (web) customer satisfaction surveys to provide feedback?

  3. What training and capacity building actions are needed to implement proposed reforms?

  4. What is something you believe that nearly no one agrees with you on?

  5. Whats the best way to conduct a customer satisfaction survey?

  6. Are new and improved process (should be) maps developed?

  7. What are internal and external Customer Satisfaction Survey relations?

  8. What controls do we have in place to protect data?

  9. What is the Customer Satisfaction Survey sustainability risk?

  10. Operational - will it work?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Customer Satisfaction Survey book in PDF containing 663 requirements, which criteria correspond to the criteria in...

Your Customer Satisfaction Survey self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Customer Satisfaction Survey Self-Assessment and Scorecard you will develop a clear picture of which Customer Satisfaction Survey areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Customer Satisfaction Survey Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Customer Satisfaction Survey projects with the 62 implementation resources:

  • 62 step-by-step Customer Satisfaction Survey Project Management Form Templates covering over 6000 Customer Satisfaction Survey project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Probability and Impact Matrix: What will be the likely incidence of conflict with neighboring Customer Satisfaction Survey projects?

  2. Stakeholder Management Plan: Does a documented Customer Satisfaction Survey project organizational policy & plan (i.e. governance model) exist?

  3. Stakeholder Management Plan: Are regulatory inspections considered part of quality control?

  4. Procurement Management Plan: Is Customer Satisfaction Survey project work proceeding in accordance with the original Customer Satisfaction Survey project schedule?

  5. Stakeholder Management Plan: Have Customer Satisfaction Survey project management standards and procedures been established and documented?

  6. Scope Management Plan: Is documentation created for communication with the suppliers and Vendors?

  7. Change Request: For which areas does this operating procedure apply?

  8. Risk Register: Can the likelihood and impact of failing to achieve such recommendations and action plans be assessed?

  9. Project Management Plan: Are comparable cost estimates used for comparing, screening and selecting alternative plans, and has a reasonable cost estimate been developed for the recommended plan?

  10. Risk Audit: Does your organization have an up-to-date constitution?

 
Step-by-step and complete Customer Satisfaction Survey Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 Customer Satisfaction Survey project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 Customer Satisfaction Survey project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Customer Satisfaction Survey project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Customer Satisfaction Survey project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 Customer Satisfaction Survey project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Customer Satisfaction Survey project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any Customer Satisfaction Survey project with this in-depth Customer Satisfaction Survey Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Customer Satisfaction Survey projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Customer Satisfaction Survey and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Customer Satisfaction Survey investments work better.

This Customer Satisfaction Survey All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

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