Customer Service Pathway

Was: $695.00
Now: $225.00
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Get the best possible value when purchase the full pathway. Receive access to all programs to go up to the Expert level, INCLUDING all the certification exams.

Should you purchase these items individually, it would come to $749.85.

Pathway price: $695.00

Recommended completion time for entire pathway is 56 hours + 1.5 hours for exams.

Customer Service professionals need to know a whole lot more about the various ways of delivering services to the customers. It is no longer sufficient just to know the basics.

There have been so many changes in customer expectations and with service delivery, which is why we have created a completely new series of qualifications and certifications. The Customer Service Certification Scheme has been created to support students in their aim to gain relevant qualifications that practically apply to the ever-changing world of customer services.

First, you need to complete the foundation program – The Customer Service Foundation Program which focuses on the fundamentals, general knowledge, terminology and BASIC concepts used in Customer Service. This program earns you 2 points toward your Customer Service Expert Certificate. There is no exam associated with the program, you simply need to complete the required 7 modules of the eLearning portion.

After this come the Customer Service Intermediate options. The pre-requisite for these programs is that you have the Customer Service Foundation certificate. We appreciate that you do not need to know everything about each area of Customer Service so this is where the programs become more specialized:
•    Customer Service and Call Centers
•    Customer Relationship Management
•    Customer Service and Sales
•    Communication Strategies
•    Conflict Resolution
•    Public Speaking & Delivering Presentations
•    Retail
•    Decision-Making & Public Speaking.

From the eight customer service Intermediate programs available, you will select a minimum of five programs to complete and progress to the Expert program, each Intermediate program earns you 3 points toward your Customer Service Expert Certificate (minimum 17 points entry requirement).

This Customer Service Foundation and Intermediate Certification Kit Bundle is the perfect way to save both time and money, while still obtaining these poular and in-demand certifications.

Bundle Contents:

Customer Service Foundation Complete Certification Kit
Study guide/textbook (eBook)
eLearning program (recommended 8 hours)

Customer Service Intermediate Complete Certification Kit
Study guide/textbook (eBook)
5 x eLearning program (recommended 40 hours total)

Customer Service Expert Complete Certification Kit
Study guide/textbook (eBook)
eLearning program (recommended 8 hours)

Customer Service Intermediate Exam

Customer Service Expert Exam