Data-Driven Decision Making for Strategic Advantage Data-Driven Decision Making for Strategic Advantage
Unlock the power of data to transform your decision-making process and gain a significant strategic advantage. This comprehensive course, designed for professionals across all industries, will equip you with the knowledge and skills to leverage data effectively for impactful business outcomes. Participants receive a
CERTIFICATE UPON COMPLETION issued by
The Art of Service. Course Curriculum This interactive and engaging curriculum is designed to provide you with a personalized learning experience, featuring up-to-date, practical, and high-quality content. Learn from expert instructors through real-world applications, hands-on projects, and actionable insights. Enjoy flexible learning with mobile accessibility, a user-friendly platform, and lifetime access to course materials. Progress tracking, gamification, and bite-sized lessons will keep you motivated. Join our community-driven platform to connect with peers and expand your network. Module 1: Foundations of Data-Driven Decision Making
- Introduction to Data-Driven Decision Making: What is it and why is it essential for success?
- The Evolution of Business Intelligence: From traditional reporting to advanced analytics.
- The Data-Driven Culture: Building a data-centric organization.
- Types of Data: Structured vs. unstructured, qualitative vs. quantitative.
- Data Sources: Internal vs. external data, primary vs. secondary data.
- Ethical Considerations in Data Analysis: Privacy, bias, and responsible data use.
- Data Governance and Management: Ensuring data quality, security, and compliance.
Module 2: Data Collection and Preparation
- Defining Data Requirements: Identifying the data needed to answer key business questions.
- Data Collection Methods: Surveys, experiments, observations, web scraping, APIs.
- Data Quality Assessment: Identifying and addressing data quality issues.
- Data Cleaning and Transformation: Handling missing values, outliers, and inconsistencies.
- Data Integration: Combining data from multiple sources into a unified dataset.
- Data Warehousing and Data Lakes: Understanding the architecture for storing and managing large datasets.
- Introduction to ETL Processes: Extract, Transform, Load data pipelines.
Module 3: Data Analysis and Visualization
- Descriptive Statistics: Measures of central tendency, variability, and distribution.
- Inferential Statistics: Hypothesis testing, confidence intervals, and statistical significance.
- Correlation and Regression Analysis: Exploring relationships between variables.
- Data Visualization Principles: Choosing the right chart for the data.
- Creating Effective Charts and Graphs: Bar charts, line charts, scatter plots, histograms, box plots.
- Data Visualization Tools: Introduction to tools like Tableau, Power BI, and Python libraries (Matplotlib, Seaborn).
- Interactive Dashboards: Building dashboards to monitor key performance indicators (KPIs).
Module 4: Predictive Analytics and Modeling
- Introduction to Predictive Modeling: Using data to predict future outcomes.
- Types of Predictive Models: Regression, classification, clustering, time series analysis.
- Model Building Process: Data preparation, model selection, training, validation, and testing.
- Regression Models: Linear regression, logistic regression, and polynomial regression.
- Classification Models: Decision trees, support vector machines (SVM), and naive Bayes.
- Clustering Algorithms: K-means, hierarchical clustering, and DBSCAN.
- Model Evaluation Metrics: Accuracy, precision, recall, F1-score, and ROC curves.
Module 5: Data Mining and Knowledge Discovery
- Introduction to Data Mining: Discovering patterns and insights from large datasets.
- Data Mining Techniques: Association rule mining, sequence mining, and anomaly detection.
- Market Basket Analysis: Identifying products that are frequently purchased together.
- Customer Segmentation: Grouping customers based on their characteristics and behaviors.
- Anomaly Detection: Identifying unusual patterns or outliers in data.
- Text Mining: Analyzing text data to extract insights and sentiments.
- Web Mining: Extracting information from websites and social media platforms.
Module 6: Machine Learning for Business Decisions
- Introduction to Machine Learning: Supervised vs. unsupervised learning, reinforcement learning.
- Machine Learning Algorithms: Overview of popular algorithms and their applications.
- Feature Engineering: Selecting and transforming relevant features for machine learning models.
- Model Training and Optimization: Tuning hyperparameters to improve model performance.
- Machine Learning Pipelines: Building automated workflows for data preparation, model training, and deployment.
- Evaluating Machine Learning Models: Performance metrics and model selection.
- Deploying Machine Learning Models: Integrating models into business applications.
Module 7: A/B Testing and Experimentation
- Introduction to A/B Testing: Comparing different versions of a webpage or marketing campaign.
- Designing A/B Tests: Defining hypotheses, creating variations, and setting up tracking.
- Statistical Significance in A/B Testing: Understanding p-values and confidence intervals.
- Analyzing A/B Test Results: Interpreting the results and making decisions based on data.
- Multivariate Testing: Testing multiple variables simultaneously.
- Experimentation Platforms: Introduction to tools like Optimizely and Google Optimize.
- Best Practices for A/B Testing: Avoiding common pitfalls and maximizing the impact of experiments.
Module 8: Data-Driven Strategic Planning
- Using Data to Identify Market Opportunities: Analyzing market trends and customer needs.
- Data-Driven Competitive Analysis: Benchmarking against competitors and identifying areas for improvement.
- Developing Data-Driven Marketing Strategies: Targeting the right customers with the right message.
- Data-Driven Pricing Strategies: Optimizing prices based on demand and competition.
- Data-Driven Product Development: Identifying features that customers value.
- Data-Driven Supply Chain Optimization: Improving efficiency and reducing costs.
- Data-Driven Performance Management: Setting goals, tracking progress, and identifying areas for improvement.
Module 9: Data Storytelling and Communication
- The Importance of Data Storytelling: Communicating insights effectively.
- Elements of a Good Data Story: Narrative, visuals, and context.
- Crafting a Compelling Narrative: Using data to tell a story that resonates with the audience.
- Designing Effective Visuals: Choosing the right charts and graphs to support the story.
- Presenting Data to Different Audiences: Tailoring the message to the audience's needs.
- Using Data to Influence Decisions: Persuading stakeholders with data-driven arguments.
- Avoiding Common Pitfalls in Data Communication: Misleading visuals, cherry-picking data, and oversimplification.
Module 10: Implementing a Data-Driven Culture
- Assessing Organizational Readiness for Data-Driven Decision Making: Identifying gaps and challenges.
- Building a Data-Driven Team: Hiring the right talent and providing training.
- Establishing Data Governance Policies: Ensuring data quality, security, and compliance.
- Promoting Data Literacy Across the Organization: Empowering employees to use data effectively.
- Creating a Data-Driven Innovation Culture: Encouraging experimentation and learning from data.
- Measuring the Impact of Data-Driven Initiatives: Tracking key performance indicators (KPIs).
- Overcoming Resistance to Change: Addressing concerns and building buy-in for data-driven decision making.
Module 11: Advanced Analytics Techniques
- Time Series Analysis: Forecasting future trends based on historical data.
- Sentiment Analysis: Measuring public opinion and emotions from text data.
- Network Analysis: Identifying relationships and connections within networks.
- Spatial Analysis: Analyzing data based on geographic location.
- Optimization Techniques: Linear programming, integer programming, and nonlinear programming.
- Simulation Modeling: Simulating real-world scenarios to evaluate different strategies.
- Big Data Analytics: Processing and analyzing large datasets using tools like Hadoop and Spark.
Module 12: Data Security and Privacy
- Data Security Threats: Understanding common threats and vulnerabilities.
- Data Security Best Practices: Implementing security measures to protect data.
- Data Privacy Regulations: Understanding GDPR, CCPA, and other privacy laws.
- Data Anonymization Techniques: Protecting the privacy of individuals while using their data.
- Data Breach Response: Developing a plan to respond to data breaches.
- Ethical Considerations in Data Use: Ensuring responsible and ethical data practices.
- Building a Culture of Data Security and Privacy: Promoting awareness and compliance.
Module 13: Data-Driven Decision Making in Specific Industries (Choose one specialization)
- Specialization 1: Healthcare
- Data-Driven Healthcare: Improving patient outcomes and reducing costs.
- Predictive Analytics in Healthcare: Identifying patients at risk for certain conditions.
- Personalized Medicine: Tailoring treatments to individual patients based on their genetic makeup.
- Healthcare Data Security and Privacy: Protecting patient information.
- Telemedicine and Remote Patient Monitoring: Using data to improve access to healthcare.
- Specialization 2: Finance
- Data-Driven Finance: Improving investment decisions and managing risk.
- Fraud Detection: Identifying fraudulent transactions and preventing financial crimes.
- Credit Risk Assessment: Evaluating the creditworthiness of borrowers.
- Algorithmic Trading: Using algorithms to automate trading decisions.
- Financial Modeling: Building models to forecast financial performance.
- Specialization 3: Marketing
- Data-Driven Marketing: Improving marketing campaigns and customer engagement.
- Customer Relationship Management (CRM): Using data to manage customer relationships.
- Marketing Automation: Automating marketing tasks using data.
- Personalized Marketing: Tailoring marketing messages to individual customers.
- Social Media Analytics: Analyzing social media data to understand customer behavior.
- Specialization 4: Supply Chain Management
- Data-Driven Supply Chain Management: Improving efficiency and reducing costs.
- Demand Forecasting: Predicting future demand for products and services.
- Inventory Optimization: Managing inventory levels to minimize costs.
- Logistics Optimization: Optimizing transportation routes and delivery schedules.
- Supply Chain Risk Management: Identifying and mitigating risks in the supply chain.
Module 14: Data-Driven Leadership
- The Role of Data in Leadership: Using data to make informed decisions.
- Building a Data-Driven Team: Hiring the right talent and providing training.
- Communicating Data Effectively: Presenting data in a clear and concise manner.
- Creating a Data-Driven Culture: Encouraging experimentation and learning from data.
- Leading with Data: Using data to inspire and motivate employees.
- Data-Driven Decision-Making Frameworks: Tools and techniques for structured decision-making.
- Change Management in Data-Driven Organizations: Leading successful transitions.
Module 15: Data Engineering Fundamentals
- Introduction to Data Engineering: Roles and responsibilities of a data engineer.
- Data Storage Solutions: Relational databases, NoSQL databases, and cloud storage.
- Data Pipelines: Building and managing data pipelines for data ingestion, transformation, and loading.
- Cloud Computing for Data: Utilizing cloud platforms for data storage, processing, and analytics.
- Big Data Technologies: Hadoop, Spark, and other tools for processing large datasets.
- Data Orchestration: Automating data workflows using tools like Airflow and Luigi.
- Data Infrastructure: Designing and managing the infrastructure for data processing and storage.
Module 16: Natural Language Processing (NLP) for Business
- Introduction to Natural Language Processing: Understanding NLP techniques and applications.
- Text Preprocessing: Cleaning and preparing text data for analysis.
- Sentiment Analysis: Measuring sentiment and emotion from text data.
- Topic Modeling: Identifying key topics and themes in text data.
- Text Classification: Categorizing text documents based on content.
- Named Entity Recognition (NER): Identifying and classifying named entities in text.
- Applications of NLP in Business: Customer service, market research, and content analysis.
Module 17: Data Ethics and Responsible AI
- Ethical Considerations in Data Science: Addressing biases and fairness in algorithms.
- Responsible AI Principles: Transparency, accountability, and fairness.
- Bias Detection and Mitigation: Identifying and mitigating biases in data and algorithms.
- Data Privacy and Security: Protecting sensitive data and ensuring privacy.
- Explainable AI (XAI): Making AI models more transparent and understandable.
- AI Governance: Establishing policies and guidelines for the responsible use of AI.
- Ethical Frameworks for Data Science: Guiding principles for ethical data practices.
Module 18: Data Visualization Best Practices
- Principles of Visual Design: Color theory, typography, and layout.
- Choosing the Right Chart Type: Selecting the best chart for the data and the message.
- Creating Effective Data Dashboards: Designing dashboards for monitoring key performance indicators.
- Interactive Data Visualizations: Engaging users with interactive charts and graphs.
- Data Visualization Tools: Mastering tools like Tableau, Power BI, and Python libraries.
- Storytelling with Data Visualizations: Communicating insights effectively using visuals.
- Accessibility in Data Visualization: Designing visualizations for users with disabilities.
Module 19: Advanced Statistical Modeling
- Generalized Linear Models (GLMs): Extending linear regression to non-normal data.
- Mixed-Effects Models: Analyzing data with hierarchical or clustered structures.
- Bayesian Statistics: Incorporating prior knowledge into statistical inference.
- Time Series Forecasting: Advanced techniques for forecasting time series data.
- Survival Analysis: Analyzing time-to-event data.
- Causal Inference: Determining cause-and-effect relationships from data.
- Statistical Programming: Mastering statistical programming languages like R and Python.
Module 20: Capstone Project: Applying Data-Driven Decision Making
- Project Selection: Choosing a real-world business problem to solve.
- Data Acquisition and Preparation: Gathering and preparing data for analysis.
- Data Analysis and Modeling: Applying appropriate analytical techniques.
- Results Interpretation and Recommendations: Drawing conclusions and making recommendations.
- Presentation and Reporting: Communicating findings effectively.
- Peer Review: Providing feedback on other students' projects.
- Final Project Submission: Presenting a comprehensive report on the project.
Module 21: DataOps: Automating the Data Pipeline
- Introduction to DataOps: Principles and practices for automating data workflows.
- Version Control for Data: Managing changes to data assets.
- Continuous Integration and Continuous Delivery (CI/CD) for Data: Automating the deployment of data pipelines.
- Data Testing: Ensuring data quality through automated testing.
- Monitoring and Alerting: Monitoring data pipelines and alerting for issues.
- Data Security and Compliance: Implementing security and compliance controls in data pipelines.
- DataOps Tools and Technologies: Exploring tools for data orchestration, testing, and monitoring.
Module 22: Graph Databases and Network Analysis
- Introduction to Graph Databases: Understanding graph data models and applications.
- Graph Database Technologies: Exploring Neo4j and other graph database systems.
- Network Analysis Metrics: Centrality, clustering coefficient, and other network metrics.
- Community Detection: Identifying communities and groups within networks.
- Pathfinding Algorithms: Finding shortest paths and optimal routes in networks.
- Social Network Analysis: Analyzing social networks to understand relationships and influence.
- Applications of Graph Databases: Recommendation systems, fraud detection, and knowledge graphs.
Module 23: Cloud Data Warehousing
- Introduction to Cloud Data Warehousing: Benefits and challenges of cloud data warehouses.
- Cloud Data Warehouse Platforms: Exploring Snowflake, Amazon Redshift, and Google BigQuery.
- Data Modeling for Cloud Data Warehouses: Designing data models for optimal performance.
- Data Integration and ETL: Building data pipelines for loading data into cloud data warehouses.
- Query Optimization: Optimizing queries for fast performance.
- Scalability and Performance: Designing cloud data warehouses for scalability and performance.
- Security and Compliance: Implementing security and compliance controls in cloud data warehouses.
Module 24: IoT Data Analytics
- Introduction to IoT Data Analytics: Challenges and opportunities of analyzing IoT data.
- IoT Data Collection and Storage: Gathering and storing data from IoT devices.
- IoT Data Preprocessing: Cleaning and transforming IoT data for analysis.
- Time Series Analysis for IoT: Analyzing time series data from IoT devices.
- Anomaly Detection for IoT: Identifying anomalies and outliers in IoT data.
- Predictive Maintenance: Predicting equipment failures and optimizing maintenance schedules.
- Applications of IoT Data Analytics: Smart cities, smart manufacturing, and smart healthcare.
Module 25: Geospatial Data Analysis
- Introduction to Geospatial Data Analysis: Understanding geospatial data and its applications.
- Geospatial Data Formats: Exploring shapefiles, GeoJSON, and other geospatial data formats.
- Geospatial Data Processing: Cleaning and transforming geospatial data for analysis.
- Spatial Analysis Techniques: Overlay analysis, buffer analysis, and spatial statistics.
- Geocoding and Reverse Geocoding: Converting addresses to coordinates and vice versa.
- Mapping and Visualization: Creating maps and visualizations of geospatial data.
- Applications of Geospatial Data Analysis: Urban planning, environmental monitoring, and location-based services.
Module 26: Reinforcement Learning for Decision Making
- Introduction to Reinforcement Learning: Understanding the concepts and principles of RL.
- Markov Decision Processes (MDPs): Modeling decision-making problems as MDPs.
- RL Algorithms: Q-learning, SARSA, and policy gradient methods.
- Deep Reinforcement Learning: Combining deep learning with reinforcement learning.
- Exploration vs. Exploitation: Balancing exploration and exploitation in RL.
- Applications of RL in Business: Robotics, game playing, and resource management.
- Real-World Case Studies: Examples of successful RL implementations.
Module 27: Advanced Data Visualization with D3.js
- Introduction to D3.js: Understanding the D3.js library and its capabilities.
- Selecting and Manipulating DOM Elements: Using D3.js to interact with HTML elements.
- Data Binding: Binding data to visual elements.
- Scales and Axes: Creating scales and axes for visualizations.
- Creating Complex Charts: Building advanced charts like chord diagrams and treemaps.
- Interactive Visualizations: Adding interactivity to D3.js visualizations.
- D3.js Best Practices: Tips and techniques for creating effective D3.js visualizations.
Module 28: Data-Driven HR Analytics
- Introduction to HR Analytics: Understanding the importance of data in HR decision-making.
- HR Metrics: Measuring key HR metrics like employee turnover and engagement.
- Predictive Analytics in HR: Predicting employee attrition and identifying high-potential employees.
- Talent Acquisition Analytics: Optimizing the recruitment process using data.
- Learning and Development Analytics: Measuring the effectiveness of training programs.
- Employee Engagement Analytics: Analyzing employee engagement and satisfaction.
- HR Reporting and Dashboards: Creating HR reports and dashboards for decision-making.
Module 29: Data-Driven Financial Modeling
- Introduction to Financial Modeling: Understanding the principles of financial modeling.
- Building Financial Statements: Creating income statements, balance sheets, and cash flow statements.
- Forecasting Financial Performance: Predicting future financial performance using data.
- Valuation Techniques: Applying valuation techniques like discounted cash flow analysis.
- Sensitivity Analysis: Assessing the impact of changes in assumptions on financial outcomes.
- Scenario Planning: Developing financial plans for different scenarios.
- Using Data to Improve Financial Decision-Making: Making better financial decisions using data-driven insights.
Module 30: Data-Driven Marketing Attribution
- Introduction to Marketing Attribution: Understanding the importance of attribution in marketing.
- Attribution Models: Exploring different attribution models like first-touch, last-touch, and multi-touch attribution.
- Data Collection for Attribution: Gathering data for attribution analysis.
- Attribution Analysis Techniques: Analyzing marketing data to understand the impact of different channels.
- Optimizing Marketing Campaigns with Attribution: Improving marketing campaigns based on attribution insights.
- Attribution Tools: Exploring tools for marketing attribution.
- Best Practices for Marketing Attribution: Tips and techniques for effective attribution analysis.
Module 31: Advanced Machine Learning Model Deployment
- Model Serving Architectures: Understanding different architectures for deploying machine learning models.
- Containerization with Docker: Using Docker to containerize machine learning models.
- Orchestration with Kubernetes: Using Kubernetes to orchestrate machine learning model deployments.
- Model Monitoring and Logging: Monitoring the performance of deployed models and logging data for analysis.
- A/B Testing of Deployed Models: A/B testing different versions of deployed models.
- Scalability and Performance Optimization: Optimizing deployed models for scalability and performance.
- Security Considerations for Model Deployment: Implementing security measures to protect deployed models.
Module 32: Federated Learning
- Introduction to Federated Learning: Understanding the concepts and principles of federated learning.
- Data Privacy in Federated Learning: Protecting data privacy in federated learning.
- Federated Learning Algorithms: Exploring different federated learning algorithms.
- Communication Efficiency in Federated Learning: Optimizing communication efficiency in federated learning.
- Applications of Federated Learning: Healthcare, finance, and other industries.
- Challenges and Opportunities in Federated Learning: Discussing the challenges and opportunities of federated learning.
- Real-World Case Studies: Examples of successful federated learning implementations.
Module 33: Data Strategy and Roadmap Development
- Assessing Current Data Capabilities: Evaluating the organization's current data capabilities.
- Defining Business Objectives: Identifying the business objectives that data strategy will support.
- Identifying Data Needs: Determining the data needed to achieve the business objectives.
- Developing a Data Roadmap: Creating a plan for building and implementing the data strategy.
- Prioritizing Data Initiatives: Prioritizing data initiatives based on business value and feasibility.
- Securing Executive Sponsorship: Gaining executive support for the data strategy.
- Communicating the Data Strategy: Communicating the data strategy to stakeholders.
Module 34: Data Governance Framework Implementation
- Establishing Data Governance Principles: Defining the principles that will guide data governance.
- Creating a Data Governance Organization: Establishing roles and responsibilities for data governance.
- Developing Data Policies and Procedures: Creating data policies and procedures to ensure data quality and compliance.
- Implementing Data Quality Monitoring: Monitoring data quality and identifying issues.
- Managing Data Metadata: Managing data metadata to improve data discoverability and understanding.
- Ensuring Data Security and Privacy: Implementing security and privacy controls to protect data.
- Training and Communication: Training employees on data governance policies and procedures.
Module 35: Real-Time Data Streaming and Analytics
- Introduction to Real-Time Data Streaming: Understanding the concepts and principles of real-time data streaming.
- Data Streaming Platforms: Exploring Apache Kafka, Apache Flink, and other data streaming platforms.
- Data Ingestion and Processing: Ingesting and processing real-time data streams.
- Stream Analytics Techniques: Applying analytical techniques to real-time data streams.
- Real-Time Dashboards and Alerts: Creating real-time dashboards and alerts to monitor data streams.
- Applications of Real-Time Data Streaming: Fraud detection, IoT analytics, and financial trading.
- Challenges and Opportunities in Real-Time Data Streaming: Discussing the challenges and opportunities of real-time data streaming.
Module 36: Knowledge Graphs and Semantic Web Technologies
- Introduction to Knowledge Graphs: Understanding the concepts and principles of knowledge graphs.
- Semantic Web Technologies: Exploring RDF, OWL, and other semantic web technologies.
- Knowledge Graph Construction: Building knowledge graphs from structured and unstructured data.
- Knowledge Graph Querying: Querying knowledge graphs using SPARQL.
- Knowledge Graph Reasoning: Performing reasoning and inference on knowledge graphs.
- Applications of Knowledge Graphs: Information retrieval, question answering, and semantic search.
- Challenges and Opportunities in Knowledge Graph Technologies: Discussing the challenges and opportunities of knowledge graph technologies.
Module 37: Quantum Computing for Data Science (Introductory Overview)
- Introduction to Quantum Computing: Understanding the basic principles of quantum computing.
- Qubits and Quantum Gates: Exploring qubits and quantum gates.
- Quantum Algorithms: Reviewing key quantum algorithms like Shor's algorithm and Grover's algorithm.
- Quantum Machine Learning: Introducing the potential of quantum machine learning.
- Quantum Computing Platforms: Exploring available quantum computing platforms.
- Future of Quantum Computing: Discussing the future of quantum computing and its potential impact on data science.
- Ethical Implications of Quantum Computing: Addressing ethical considerations of this emerging field.
Module 38: Blockchain Technology and Data Management (Introductory Overview)
- Introduction to Blockchain: Understanding blockchain technology and its core concepts.
- Blockchain Applications in Data Management: Exploring how blockchain can improve data security and transparency.
- Immutable Data Storage: Leveraging blockchain for immutable data storage.
- Data Provenance and Traceability: Enhancing data provenance and traceability with blockchain.
- Smart Contracts for Data Governance: Implementing smart contracts for data governance.
- Challenges and Limitations: Discussing the limitations of blockchain in data management.
- Future Trends in Blockchain and Data: Exploring future trends and potential applications.
Module 39: MLOps: Machine Learning Operations
- Introduction to MLOps: The importance of MLOps for reliable and scalable ML deployments.
- MLOps Lifecycle: Understanding the entire MLOps lifecycle, from development to deployment and monitoring.
- Version Control for ML Models: Managing versions of ML models and datasets.
- Automated Testing for ML Models: Implementing automated testing for model quality.
- Continuous Integration and Continuous Delivery (CI/CD) for ML: Automating the ML deployment pipeline.
- Model Monitoring and Performance Tracking: Tracking model performance in production.
- Infrastructure as Code (IaC) for ML: Managing infrastructure for ML deployments using code.
Module 40: Final Data Strategy Presentation
- Review of Key Concepts: Reinforcing the core principles and techniques learned throughout the course.
- Preparation for Presentation: Guidance on structuring and delivering an effective presentation.
- Presentation of Data Strategy: Participants present their comprehensive data strategy to a panel of experts.
- Feedback and Assessment: Receiving constructive feedback on the presented data strategy.
- Q&A Session: Addressing questions and clarifying concepts.
- Wrap-Up: Summarizing key takeaways and outlining next steps for implementing the data strategy.
- Certificate Awarding: Participants receive their CERTIFICATE UPON COMPLETION issued by The Art of Service.