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Data-Driven Decisions; Fueling Zendesk Success

Data-Driven Decisions; Fueling Zendesk Success

$199.00
When you get access:
Course access is prepared after purchase and delivered via email
How you learn:
Self-paced • Lifetime updates
Your guarantee:
30-day money-back guarantee — no questions asked
Who trusts this:
Trusted by professionals in 160+ countries
Toolkit Included:
Includes a practical, ready-to-use toolkit with implementation templates, worksheets, checklists, and decision-support materials so you can apply what you learn immediately - no additional setup required.
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Stop Guessing, Start Growing: Unlock Zendesk Success with Data-Driven Decisions

Are you ready to transform your Zendesk data into a powerful engine for growth? Stop letting valuable insights slip through your fingers. This course empowers you to leverage data and make decisions that drive real results.

  • Boost Agent Productivity: Identify bottlenecks and implement data-backed strategies to improve agent efficiency by up to 30%.
  • Increase Customer Satisfaction (CSAT): Pinpoint pain points in the customer journey and proactively address them, leading to a measurable increase in CSAT scores.
  • Reduce Ticket Volume: Analyze trends in ticket submissions and implement preventative measures, decreasing incoming tickets by as much as 20%.
  • Optimize Zendesk Workflows: Uncover inefficiencies in your current setup and streamline workflows for maximum impact.
  • Make Data-Informed Decisions: Confidently make strategic decisions based on solid evidence, not gut feelings.
This comprehensive course, Data-Driven Decisions: Fueling Zendesk Success, provides you with the skills and knowledge you need to master Zendesk analytics and drive measurable improvements in your business. Through 80 engaging modules, interactive quizzes, and a final comprehensive test, you'll earn a valuable certificate that showcases your expertise.



What You'll Learn

This course is designed to transform you into a Zendesk data expert. Each module builds upon the previous one, providing a clear and structured learning path:

  • Module 1-5: Zendesk Data Fundamentals: Master the basics of Zendesk data. Learn to navigate the Zendesk Explore interface, understand key metrics, and build custom reports.
  • Module 6-15: Building Reports and Dashboards: Craft compelling reports and dashboards. Discover how to choose the right visualizations to tell your data story and communicate insights effectively.
  • Module 16-25: Analyzing Agent Performance: Identify top performers and areas for improvement. Learn to track key agent metrics, such as resolution time, first reply time, and customer satisfaction.
  • Module 26-35: Optimizing Customer Satisfaction: Drive up CSAT scores. Discover how to analyze customer feedback, identify common pain points, and implement strategies to improve the customer experience.
  • Module 36-45: Reducing Ticket Volume: Proactively solve customer issues. Learn to identify trends in ticket submissions, pinpoint root causes, and implement preventative measures to reduce the number of incoming tickets.
  • Module 46-55: Mastering Zendesk Explore Recipes: Learn how to use advanced data reporting with Zendesk Explore to track and understand different performance metrics.
  • Module 56-65: Customizing Zendesk Explore: Dive into the details of the platform to design unique, detailed reports to monitor various business areas.
  • Module 66-75: Deep Dive - Implementing Data-Driven Changes: From theory to practice. Understand best practice implementation processes and build confidence.
  • Module 76-80: Data Strategy: Develop a comprehensive data-driven strategy for your Zendesk instance. Learn to align your data efforts with your business goals and create a culture of data-driven decision-making.
Imagine confidently presenting data-backed recommendations to your team, optimizing your Zendesk workflows, and driving significant improvements in customer satisfaction and agent productivity. This course will empower you to achieve these tangible results and propel your career forward.

Since taking this course, I've been able to reduce our average ticket resolution time by 15% and improve our CSAT score by 8%. The skills I learned are invaluable! - Sarah J., Customer Support Manager

Companies are desperately seeking professionals who can leverage data to improve customer experiences and drive business outcomes. Acquire these in-demand skills and unlock new career opportunities. Now is the time to invest in your future.

Worried you don't have the technical skills? Don't be! This course is designed for all skill levels. We start with the basics and guide you every step of the way.

Still unsure? We offer a 100% satisfaction guarantee. If you're not completely satisfied with the course, simply contact us within 30 days for a full refund. No questions asked.

Transform your Zendesk data into actionable insights and drive real results.

Enroll today and become a data-driven Zendesk expert!

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