A tailored course, built for your situation
Deeper command of the ISO 42001 framework for AI governance
A 199 course to master the emerging standard shaping responsible AI in financial services
$199 one-time
24-hour access provisioning
30-day money-back guarantee
Hand-built implementation playbook
12 modules. 12 chapters per module. 144 chapters total.
12 modules, each with 12 chapters (144 chapters total), text-based, plus downloadable templates and a hand-built implementation playbook delivered alongside course access.
Who this is for
Senior UX practitioner in a regulated financial services environment, working at the intersection of design and emerging compliance standards
Who this is not for
Entry-level designers, generalist compliance staff, or practitioners not involved in AI-adjacent product design
What you walk away with
- Full command of the ISO 42001 control structure and clause logic
- Ability to map UX artefacts directly to required AI management system components
- Confidence in contributing to AI governance documentation and internal audits
- Fluency in translating compliance language into user experience requirements
- Recognition as a go-to practitioner when ISO 42001 impacts product design
The 12 modules (with all 144 chapters)
Module 1. Introduction to ISO 42001 and the AI management system
Understand the purpose, scope, and high-level structure of ISO 42001. Learn how it applies to AI systems in financial services and why design is central to compliance.
12 chapters in this module
- What ISO 42001 regulates
- AI management system overview
- Scope of AI applications covered
- Core principles of accountability
- Link to financial services risk
- Role of design in compliance
- UX impact on audit outcomes
- How ISO 42001 differs from other standards
- Structure of the requirements
- Terminology deep dive
- Key definitions every designer needs
- First steps in implementation
Module 2. Context of the organization and AI stakeholder mapping
Learn how to identify internal and external stakeholders influenced by AI systems and how UX insights shape organizational context assessments.
12 chapters in this module
- Understanding organizational context
- Identifying AI stakeholders
- Mapping user groups by influence
- Incorporating accessibility needs
- Regulatory touchpoints
- UX research as input to context
- Documenting stakeholder expectations
- Linking personas to compliance
- User rights under ISO 42001
- Bias and fairness considerations
- Designing for transparency
- Stakeholder communication plan
Module 3. Leadership engagement and design ownership
Discover how designers can lead on AI governance by demonstrating accountability and aligning with executive priorities.
12 chapters in this module
- Leadership commitment requirements
- Designers as governance advocates
- Articulating UX value to execs
- Securing sign-off on AI design
- Ownership of user feedback loops
- Reporting on AI performance
- Internal communication strategy
- Design ethics framework
- Accountability metrics
- User trust indicators
- Rolling out design standards
- Cross-functional governance roles
Module 4. Planning AI system risks and opportunities
Use UX data to identify risks and opportunities in AI deployments and contribute to formal risk assessments.
12 chapters in this module
- Risk-based thinking in design
- Identifying AI failure modes
- User harm scenarios
- Bias detection in workflows
- Data quality and UX
- Transparency thresholds
- Error recovery design
- Fallback mechanisms
- Opportunity mapping
- User empowerment features
- Documenting risk treatments
- Risk register integration
Module 5. Supporting awareness and competence in AI design
Enable your team to understand AI compliance through design leadership and internal enablement.
12 chapters in this module
- Competence requirements overview
- Training designers on AI risks
- Creating internal guides
- Building awareness campaigns
- Documenting design decisions
- Version control for AI UX
- Knowledge transfer workflows
- Onboarding new team members
- AI design glossary
- Compliance documentation standards
- Feedback loops with legal
- Internal audit readiness
Module 6. Documented information and UX artefacts
Turn wireframes, research summaries, and prototypes into auditable, compliant documentation.
12 chapters in this module
- Required documented information
- User research as evidence
- Design rationale capture
- Versioned design files
- Accessibility documentation
- Consent flow records
- Bias testing reports
- User testing outcomes
- Design system compliance
- Traceability to controls
- Audit preparation packs
- Retention and access policies
Module 7. Operational planning and user-centered controls
Embed ISO 42001 controls directly into design processes and workflows.
12 chapters in this module
- Operational planning requirements
- Design phase checkpoints
- User control expectations
- Transparency in UI patterns
- Explainability components
- Data provenance display
- User feedback integration
- Model performance visibility
- Fallback state design
- Monitoring user experience
- Iteration within compliance
- Change control process
Module 8. Monitoring, measurement, and user feedback
Design systems that gather compliance-relevant feedback and demonstrate ongoing AI accountability.
12 chapters in this module
- Monitoring user interactions
- Measuring fairness outcomes
- Tracking user complaints
- Feedback loop design
- Sentiment analysis use
- Error reporting UX
- User control effectiveness
- Performance dashboards
- Audit trail integration
- KPIs for responsible AI
- Continuous improvement cycle
- Reporting to governance teams
Module 9. Nonconformity and corrective action in UX
Respond to audit findings and user issues with structured, documented design improvements.
12 chapters in this module
- Defining nonconformity in UX
- User harm escalation paths
- Root cause analysis methods
- Design rollback procedures
- Corrective action planning
- User notification design
- Updating design systems
- Validation testing
- Documentation updates
- Lessons learned sharing
- Preventing recurrence
- Audit follow-up support
Module 10. Internal audit and design collaboration
Prepare confidently for audits by aligning design work with ISO 42001 expectations.
12 chapters in this module
- Internal audit requirements
- Design team participation
- Evidence readiness
- Audit checklist mapping
- Stakeholder interview prep
- Audit communication design
- Finding response workflow
- Corrective action tracking
- Audit scheduling coordination
- Cross-functional alignment
- Post-audit reporting
- Improvement planning
Module 11. Management review and executive engagement
Contribute to leadership reviews with user-focused insights on AI system performance.
12 chapters in this module
- Management review inputs
- Design performance reporting
- User trust metrics
- Complaint trend analysis
- Bias monitoring results
- Feedback implementation status
- Resource needs advocacy
- Update cadence planning
- Risk treatment progress
- Stakeholder satisfaction
- Compliance posture summary
- Recommendations for leadership
Module 12. Continual improvement and design evolution
Institutionalize feedback and compliance insights to improve AI systems over time.
12 chapters in this module
- Continual improvement mandate
- User feedback integration
- Audit findings follow-up
- Design iteration cycles
- Bias retesting schedule
- Performance benchmarking
- Stakeholder re-engagement
- Compliance gap closure
- Lessons learned repository
- Design standard updates
- Cross-product alignment
- Future-proofing design
How this maps to your situation
- Designing a new AI-powered payment interface
- Responding to internal audit findings on AI transparency
- Contributing to ISO 42001 documentation as a design lead
- Advocating for user control features in executive review
Before vs. after
Before
Navigating ISO 42001 requirements feels distant from daily design work.
After
You confidently translate compliance demands into user-centered design decisions and lead with authority.
What's included with your purchase
- 12 modules with 12 chapters each (144 chapters)
- Downloadable templates and worked examples for every module
- Hand-built implementation playbook delivered alongside course access
- 30-day money-back guarantee
Delivery and format
- Course and learning environment access provisioned within 24 hours of purchase
- Hand-built implementation playbook delivered alongside course access
Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access.
Time investment: Approximately 2 hours per module, designed to fit around real-world deadlines.
How this compares to the alternatives
Unlike generic compliance courses, this program is tailored to design practitioners , connecting ISO 42001 clauses directly to UX deliverables, artefacts, and decision points.
Frequently asked
Who is this course for?
UX practitioners in regulated industries who want to lead on AI governance through design.
How is the course structured?
12 modules, each containing 12 chapters (144 chapters total).
Does this cover other AI standards?
Focus is on ISO 42001, with contextual links to NIST AI RMF and OECD principles.
$199 one-time. Approximately 2 hours per module, designed to fit around real-world deadlines..
Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.
30-day money-back guarantee·
144 chapters·
Hand-built playbook included·
Account access within 24 hours