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Practical Digital Operating-Model Design for Senior Leaders

$199.00
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A tailored course, built for your situation

Practical Digital Operating-Model Design for Senior Leaders

Build implementation-grade digital operating models with precision and leadership clarity

$199 one-time
24-hour access provisioning 30-day money-back guarantee Hand-built implementation playbook
12 modules. 12 chapters per module. 144 chapters total.
12 modules, each with 12 chapters (144 chapters total), text-based, plus downloadable templates and a hand-built implementation playbook delivered alongside course access.
Even seasoned leaders struggle to translate digital strategy into operating reality

The situation this course is for

Digital transformation efforts often stall because there's no clear, structured model connecting strategy to execution. Leaders face misaligned teams, inconsistent governance, and unclear accountability , not from lack of effort, but from lack of an operational blueprint.

Who this is for

Senior business and technology leaders responsible for shaping or evolving enterprise operating models, including CIOs, CDOs, COOs, and transformation leads

Who this is not for

Individual contributors without strategic influence, consultants seeking certification, or teams looking for short workshops

What you walk away with

  • Define a digital operating model tailored to organizational scale and ambition
  • Align cross-functional leadership around a shared operational framework
  • Implement governance structures that enable speed and accountability
  • Integrate data, technology, and talent strategy into a unified operating core
  • Apply practical templates to accelerate design and adoption

The 12 modules (with all 144 chapters)

Module 1. Foundations of Digital Operating Models
Establish core principles, components, and leadership expectations
12 chapters in this module
  1. Defining the digital operating model
  2. Evolution from traditional to digital-first operations
  3. Core dimensions: strategy, structure, process, people, technology
  4. The role of leadership in model adoption
  5. Operating model maturity frameworks
  6. Common failure patterns and how to avoid them
  7. Case study: global retailer transformation
  8. Case study: financial services platform shift
  9. Assessing organizational readiness
  10. Stakeholder alignment fundamentals
  11. Governance prerequisites
  12. Setting success metrics
Module 2. Strategic Alignment and Business Context
Connect operating model design to enterprise strategy and market demands
12 chapters in this module
  1. Mapping business strategy to operating capabilities
  2. Understanding market-driven operating requirements
  3. Customer-centric operating design
  4. Competitive benchmarking for operating models
  5. Regulatory and compliance implications
  6. Sustainability and operational design
  7. Operating model implications of growth strategies
  8. Operating model implications of cost transformation
  9. Scenario planning for operating resilience
  10. Aligning with board-level priorities
  11. Engaging executive sponsors
  12. Communicating strategic intent
Module 3. Organizational Design and Leadership Structures
Design leadership layers, decision rights, and team topologies
12 chapters in this module
  1. Operating model implications of centralized vs decentralized models
  2. Designing for speed vs stability
  3. Defining decision rights and escalation paths
  4. Team topologies: stream-aligned, platform, enabling, compound
  5. Operating model implications of hybrid work
  6. Leadership cadence design
  7. Operating rhythm and meeting architecture
  8. Span of control and reporting lines
  9. Talent density and leadership capacity
  10. Operating model implications of mergers and acquisitions
  11. Change sponsorship models
  12. Leadership accountability frameworks
Module 4. Process Architecture and Workflow Integration
Design cohesive, scalable processes across functions
12 chapters in this module
  1. End-to-end process mapping for digital operations
  2. Identifying process dependencies and handoffs
  3. Standardizing core operating workflows
  4. Integrating agile and traditional delivery models
  5. Process automation and operating model design
  6. Service management integration
  7. Incident and problem management alignment
  8. Change management process design
  9. Release and deployment orchestration
  10. Process performance measurement
  11. Continuous improvement integration
  12. Process ownership models
Module 5. Technology Architecture and Platform Strategy
Align technology infrastructure with operating model goals
12 chapters in this module
  1. Operating model implications of cloud adoption
  2. Designing for interoperability and integration
  3. API strategy and operating model alignment
  4. Data platform and operating model integration
  5. Legacy system decomposition strategies
  6. Technology debt and operating agility
  7. Platform ownership and funding models
  8. Toolchain standardization across teams
  9. Security and risk in platform design
  10. Observability and operational transparency
  11. Scalability and resilience requirements
  12. Technology lifecycle management
Module 6. Data Governance and Operational Intelligence
Embed data-driven decision-making into the operating fabric
12 chapters in this module
  1. Data governance in digital operating models
  2. Defining data ownership and stewardship
  3. Data quality and operational reliability
  4. Real-time reporting and dashboard design
  5. KPI selection and alignment to outcomes
  6. Balancing central and decentralized data teams
  7. Data literacy across leadership
  8. AI and analytics integration
  9. Data privacy and compliance alignment
  10. Data flow mapping across processes
  11. Predictive operations and forecasting
  12. Closing the insight-to-action loop
Module 7. Talent Strategy and Capability Development
Design talent systems that sustain the operating model
12 chapters in this module
  1. Operating model implications for hiring and retention
  2. Skills mapping and capability gap analysis
  3. Upskilling and reskilling at scale
  4. Leadership development for digital operations
  5. Performance management alignment
  6. Career path design in digital roles
  7. Compensation and incentive alignment
  8. Cross-functional collaboration models
  9. Operating model implications of gig workers
  10. Succession planning for critical roles
  11. Building operational resilience through talent
  12. Culture and behavior change programs
Module 8. Governance, Decision Rights, and Accountability
Establish clear governance structures for speed and control
12 chapters in this module
  1. Operating model governance frameworks
  2. Designing effective steering committees
  3. Escalation protocols and decision latency
  4. Financial governance and budgeting models
  5. Risk oversight integration
  6. Compliance monitoring mechanisms
  7. Audit readiness and documentation
  8. Transparency and reporting cadence
  9. Balancing innovation and control
  10. Accountability frameworks for outcomes
  11. Conflict resolution mechanisms
  12. Feedback loops and adaptation
Module 9. Change Adoption and Operating Model Rollout
Drive adoption through structured change and communication
12 chapters in this module
  1. Change readiness assessment
  2. Stakeholder engagement planning
  3. Communication strategy for operating model shifts
  4. Pilot design and phased rollout
  5. Training and enablement programs
  6. Adoption metrics and success tracking
  7. Managing resistance and skepticism
  8. Celebrating early wins
  9. Scaling lessons from pilots
  10. Operating model launch checklist
  11. Sustaining momentum post-launch
  12. Handling mid-course corrections
Module 10. Operating Model Measurement and Evolution
Define metrics that reflect health and guide improvement
12 chapters in this module
  1. Defining operating model health indicators
  2. Speed, quality, cost, and resilience metrics
  3. Team performance vs system performance
  4. Feedback mechanisms for continuous improvement
  5. Operating model review cycles
  6. Benchmarking against peers
  7. Identifying degradation signals
  8. Scaling improvements across units
  9. Versioning the operating model
  10. Retiring obsolete components
  11. Innovation pipelines and model refresh
  12. Adapting to new business conditions
Module 11. Integration with Enterprise Strategy and Portfolio Management
Align operating model with investment and strategic planning
12 chapters in this module
  1. Linking operating model to strategic initiatives
  2. Portfolio management integration
  3. Resource allocation and prioritization
  4. Budgeting cycles and operating model needs
  5. Strategic initiative tracking
  6. Capacity planning alignment
  7. Investment governance integration
  8. Value delivery tracking
  9. Linking OKRs to operating outcomes
  10. Strategic review preparation
  11. Scenario planning integration
  12. Long-term capability roadmaps
Module 12. Sustaining and Scaling the Digital Operating Model
Ensure longevity, adaptability, and enterprise-wide adoption
12 chapters in this module
  1. Operating model scalability principles
  2. Designing for future growth
  3. Replicating success across business units
  4. Global vs regional operating model design
  5. Mergers, acquisitions, and integration
  6. Divestitures and model simplification
  7. External partner and vendor integration
  8. Ecosystem operating models
  9. Operating model resilience under stress
  10. Crisis response and operational continuity
  11. Leadership transitions and model stability
  12. Institutionalizing the operating model

How this maps to your situation

  • Designing a new operating model from scratch
  • Evolving an existing model to support digital transformation
  • Aligning technology and business leadership under one framework
  • Scaling operating practices across global teams

Before vs. after

Before
Leaders navigate digital transformation with fragmented tools, inconsistent frameworks, and unclear accountability.
After
Leaders apply a structured, repeatable operating model that aligns strategy, people, process, and technology with precision.

What's included with your purchase

  • 12 modules with 12 chapters each (144 chapters)
  • Downloadable templates and worked examples for every module
  • Hand-built implementation playbook delivered alongside course access
  • 30-day money-back guarantee

Delivery and format

  • Course and learning environment access provisioned within 24 hours of purchase
  • Hand-built implementation playbook delivered alongside course access

Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access.

Time investment: Approximately 45, 60 hours of focused learning, designed for completion over 8, 12 weeks with flexible pacing.

If nothing changes
Without a coherent digital operating model, organizations risk duplicated efforts, delayed execution, and misaligned leadership , slowing response to market opportunities and increasing operational friction.

How this compares to the alternatives

Unlike generic frameworks or high-level strategy courses, this program provides implementation-grade detail, actionable templates, and a personalized playbook , making it the most practical resource for leaders building operating models that last.

Frequently asked

Who is this course designed for?
Senior business and technology leaders responsible for shaping or evolving enterprise operating models, including CIOs, CDOs, COOs, and transformation leads.
How is the course structured?
12 modules, each containing 12 chapters (144 chapters total).
Is there a certificate upon completion?
This course focuses on practical implementation rather than certification. Completion reflects applied understanding through templates and playbook use.
$199 one-time. Approximately 45, 60 hours of focused learning, designed for completion over 8, 12 weeks with flexible pacing..

Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.

30-day money-back guarantee· 144 chapters· Hand-built playbook included· Account access within 24 hours
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