A tailored course, built for your situation
Mastering DORA Implementation for Senior Financial Operations Leaders
A structured path to owning the design and execution of resilience frameworks in high-pressure environments.
$199 one-time
30-day money-back guarantee
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12 modules. 12 chapters per module. 144 chapters total.
12 modules, each with 12 chapters (144 chapters total), text-based, plus downloadable templates and a hand-built implementation playbook delivered alongside course access.
Control narratives that require last-minute sourcing of examples during cross-functional reviews
The situation this course is for
In fast-moving regulatory cycles, even seasoned COOs face pushback when justifying resilience decisions without ready access to documented precedents, specific framework applications, or peer-reviewed response patterns. The friction isn’t strategy, it’s the absence of structured, referenceable artefacts when challenged in real time.
Who this is for
Senior financial operations leader in a global bank, accountable for resilience execution, vendor oversight, and audit readiness, especially under DORA and EBA timelines.
Who this is not for
Individuals focused only on theoretical compliance or those without decision influence over implementation design or cross-functional coordination.
What you walk away with
- Produce evidence-backed resilience narratives that withstand peer review
- Respond confidently to technical challenges with framework-aligned examples
- Reduce rework in control documentation by using reusable response templates
- Lead vendor selection discussions with documented evaluation criteria tied to DORA clauses
- Anchor strategic direction in repeatable, auditable implementation patterns
The 12 modules (with all 144 chapters)
Module 1. Understanding DORA's Scope and Strategic Implications
Establish a clear foundation on DORA’s requirements, identifying which obligations apply directly to wealth management operations and how they intersect with existing internal controls.
12 chapters in this module
- Mapping DORA articles to financial operations workflows
- Differentiating between critical and non-critical functions
- Assessing third-party dependencies under Article 5
- Interpreting EBA guidelines on incident reporting timelines
- Aligning DORA scope with internal risk taxonomy
- Identifying gaps in current operational oversight
- Documenting decision logic for function classification
- Engaging legal counsel on interpretation boundaries
- Prioritizing obligations by implementation effort
- Benchmarking against peer institutions’ public disclosures
- Integrating DORA scope into quarterly risk reporting
- Establishing ownership for ongoing compliance updates
Module 2. Building the Resilience Framework Foundation
Design the core architecture of your operational resilience program, ensuring it meets regulatory expectations while remaining practical for internal adoption.
12 chapters in this module
- Defining minimum viable resilience for wealth management
- Structuring the framework around incident response phases
- Incorporating BCBS 239 data principles into design
- Setting thresholds for disruption severity classification
- Developing escalation paths for critical incidents
- Integrating with existing business continuity plans
- Creating a single source of truth for resilience assets
- Documenting assumptions for audit readiness
- Aligning with GDPR and data residency constraints
- Ensuring compatibility with group-wide frameworks
- Onboarding custodians and service owners
- Versioning and maintaining framework documentation
Module 3. Third-Party Risk and Vendor Oversight Design
Develop a robust approach to managing external providers, ensuring compliance with DORA’s strict requirements on subcontracting and incident transparency.
12 chapters in this module
- Classifying vendors under DORA’s Article 5 criteria
- Assessing criticality of cloud infrastructure providers
- Reviewing contractual obligations for incident reporting
- Establishing monitoring mechanisms for vendor performance
- Designing audit rights and access protocols
- Evaluating geographic concentration risks
- Mapping data flows across vendor ecosystems
- Setting thresholds for vendor incident notifications
- Creating playbooks for vendor-led disruptions
- Integrating vendor KPIs into internal dashboards
- Managing subcontractor visibility requirements
- Conducting annual resilience assessments for critical vendors
Module 4. Incident Classification and Escalation Protocols
Implement a consistent methodology for identifying, categorizing, and escalating incidents in line with regulatory expectations and internal governance.
12 chapters in this module
- Defining criteria for major operational disruptions
- Creating a decision tree for incident classification
- Setting thresholds based on client impact duration
- Documenting evidence requirements for each tier
- Integrating with existing IT incident management systems
- Establishing cross-functional review panels
- Training frontline teams on initial assessment
- Designing automated alerts for threshold breaches
- Ensuring legal and compliance are looped in early
- Maintaining audit trails for classification decisions
- Reviewing classifications post-incident
- Updating criteria based on historical patterns
Module 5. Developing Response Playbooks for Critical Scenarios
Build detailed, actionable response plans for high-risk scenarios, ensuring rapid coordination and regulatory compliance during disruptions.
12 chapters in this module
- Identifying top five threat scenarios for wealth management
- Mapping dependencies for client reporting systems
- Designing fallback procedures for portfolio valuation
- Establishing communication protocols with clients
- Coordinating with group treasury during liquidity stress
- Activating backup custody arrangements
- Managing access to emergency trading authority
- Ensuring continuity of compliance monitoring
- Preserving data integrity during failover
- Testing playbook usability under time pressure
- Documenting lessons from tabletop exercises
- Versioning and updating response content
Module 6. Evidence Management and Audit Readiness
Systematize the collection, storage, and retrieval of compliance evidence to ensure readiness for internal and external reviews.
12 chapters in this module
- Identifying required evidence per DORA article
- Creating a centralized evidence repository
- Standardizing file naming and metadata tagging
- Assigning ownership for evidence updates
- Scheduling recurring evidence validation cycles
- Integrating with document management systems
- Ensuring version control for policy documents
- Preparing for regulator inspection walkthroughs
- Conducting mock audit sessions internally
- Documenting rationale for control exceptions
- Automating evidence collection triggers
- Reducing duplication across compliance domains
Module 7. Cross-Functional Alignment and Governance
Establish effective coordination mechanisms across technology, compliance, legal, and business units to ensure unified execution.
12 chapters in this module
- Designing the resilience governance committee
- Defining roles for incident response leadership
- Setting meeting cadence for ongoing oversight
- Creating shared dashboards for status tracking
- Integrating with group-level reporting structures
- Managing competing priorities across divisions
- Resolving conflicts in control ownership
- Facilitating knowledge transfer between teams
- Ensuring consistent interpretation of requirements
- Onboarding new leaders into the framework
- Measuring cross-team collaboration effectiveness
- Reporting progress to executive leadership
Module 8. Testing and Continuous Improvement Cycles
Implement a structured approach to testing resilience capabilities and incorporating findings into ongoing improvements.
12 chapters in this module
- Designing annual resilience testing calendar
- Selecting scenarios for tabletop exercises
- Involving external facilitators for objectivity
- Capturing participant feedback systematically
- Tracking action items to resolution
- Measuring test coverage against obligations
- Evaluating response time benchmarks
- Assessing clarity of decision-making paths
- Updating playbooks based on test outcomes
- Reporting results to governing bodies
- Integrating findings into training content
- Planning follow-up validations
Module 9. Regulatory Engagement and Disclosure Preparation
Prepare for interactions with regulators, ensuring transparency and accuracy in all submissions and inquiries.
12 chapters in this module
- Understanding EBA’s expected disclosure format
- Compiling annual resilience statement content
- Reviewing draft submissions with legal
- Establishing internal sign-off workflows
- Preparing for on-site inspections
- Training spokespeople on key messages
- Responding to regulator information requests
- Maintaining logs of all regulatory interactions
- Aligning disclosures with internal audit findings
- Benchmarking against sector-wide trends
- Updating disclosures based on incident history
- Ensuring consistency across jurisdictions
Module 10. Stakeholder Communication and Client Impact Mitigation
Develop strategies to maintain trust and minimize disruption for clients during operational incidents.
12 chapters in this module
- Identifying high-net-worth client communication needs
- Designing tiered notification protocols
- Creating pre-approved messaging templates
- Establishing client service escalation paths
- Coordinating with private banking teams
- Managing expectations during extended outages
- Providing alternative access methods
- Tracking client inquiries during incidents
- Measuring client satisfaction post-event
- Updating communication plans based on feedback
- Integrating with crisis PR protocols
- Ensuring compliance with MiFID II disclosures
Module 11. Technology Enablers and Automation Opportunities
Leverage tools and platforms to streamline resilience operations and reduce manual effort in evidence collection and monitoring.
12 chapters in this module
- Evaluating GRC platforms for resilience tracking
- Integrating with existing SIEM and SOAR systems
- Automating evidence collection triggers
- Using workflow tools for incident logging
- Applying natural language processing to reports
- Building dashboards for real-time visibility
- Creating alerts for control threshold breaches
- Standardizing API integrations across systems
- Ensuring data privacy in automated flows
- Documenting tool configurations for audit
- Assessing cost-benefit of automation investments
- Planning phased rollout of technology enablers
Module 12. Sustaining Resilience Through Leadership Transitions
Ensure long-term durability of the resilience program by embedding knowledge and accountability across the organization.
12 chapters in this module
- Documenting institutional knowledge in playbooks
- Onboarding new COOs to the framework
- Training deputies on escalation authority
- Preserving decision rationale in archives
- Updating contact lists and delegation matrices
- Conducting knowledge transfer sessions
- Embedding resilience into performance goals
- Recognizing team contributions publicly
- Maintaining executive sponsorship
- Reviewing program maturity annually
- Sharing best practices across business units
- Planning for future regulatory evolution
How this maps to your situation
- DORA implementation under EBA oversight
- COO-level ownership of operational resilience
- Wealth management context with high client expectations
- Global bank structure requiring cross-jurisdictional alignment
Before vs. after
Before
Reliance on ad-hoc responses during peer reviews and regulatory scrutiny, with fragmented evidence and inconsistent application of resilience principles.
After
Confident, evidence-backed narratives grounded in DORA-aligned frameworks, with ready-to-deploy templates and documented precedents for every key decision point.
What's included with your purchase
- 12 modules with 12 chapters each (144 chapters)
- Downloadable templates and worked examples for every module
- Hand-built implementation playbook delivered alongside course access
- 30-day money-back guarantee
Delivery and format
- Course and learning environment access provisioned within 24 hours of purchase
- Hand-built implementation playbook delivered alongside course access
Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access.
Time investment: Approximately 90 minutes per week over six weeks, designed for busy executives to complete without disrupting core responsibilities.
If nothing changes
Without a structured approach, resilience efforts remain reactive, exposing leadership to challenges during reviews and increasing the likelihood of non-compliance findings under DORA audits.
How this compares to the alternatives
Unlike generic compliance courses, this program focuses specifically on DORA implementation in wealth management, with real-world templates and decision frameworks used by leading institutions, making it actionable from day one.
Frequently asked
Is this course relevant for non-technical leaders?
Yes. It’s designed for senior executives who own resilience outcomes but don’t need to dive into technical implementation details.
How is the course structured?
12 modules, each containing 12 chapters (144 chapters total).
Can I access the materials after completion?
Yes. All content and templates remain available indefinitely through your account.
$199 one-time. Approximately 90 minutes per week over six weeks, designed for busy executives to complete without disrupting core responsibilities..
Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.
30-day money-back guarantee·
144 chapters·
Hand-built playbook included·
Account access within 24 hours