If you are a Head of Operational Resilience at a European investment bank, this playbook was built for you.
As regulatory scrutiny intensifies under DORA, you are under pressure to establish a unified operational resilience framework that spans crisis management, third-party risk, and business continuity. You must demonstrate to supervisors that your institution can withstand, respond to, and recover from ICT-related disruptions within mandated timeframes. Current silos between risk, IT, and business units create gaps in accountability, inconsistent incident classification, and uncoordinated testing. Without a structured, regulator-aligned approach, your team risks non-compliance, reputational damage, and material financial penalties.
Engaging a Big-4 consultancy to design and implement a DORA-aligned operational resilience program typically costs between EUR 80,000 and EUR 250,000. Alternatively, assembling an internal cross-functional team of 3 to 5 full-time equivalents would require 4 to 6 months of dedicated effort to develop policies, conduct assessments, and prepare for audit. This playbook delivers the same foundational structure, documentation, and compliance alignment for a one-time cost of $395.
What you get
| Phase | File Type | Description | Quantity |
| Foundation | Domain Assessments | Structured questionnaires covering each DORA-mapped domain with evidence prompts and scoring guidance | 7 |
| Assessment | Evidence Collection Runbook | Step-by-step guide for gathering, validating, and organizing evidence across departments | 1 |
| Implementation | RACI and Work Breakdown Structure Templates | Editable matrices defining roles, responsibilities, and project milestones for resilience program rollout | 2 |
| Testing & Response | Incident Classification Framework | Decision tree and criteria for categorizing ICT incidents per DORA Article 14 | 1 |
| Testing & Response | Crisis Communication Plan Template | Pre-formatted communication flows, stakeholder lists, and escalation paths | 1 |
| Testing & Response | Scenario Testing Protocol | Guidelines for designing, executing, and documenting resilience testing exercises | 1 |
| Governance | Third-Party Risk Oversight Framework | Policy template and due diligence checklist for critical ICT third-party providers | 1 |
| Governance | Integrated Governance Model | Blueprint for aligning board reporting, risk committees, and operational units under DORA Article 12 | 1 |
| Audit & Review | Audit Preparation Playbook | Checklist and documentation package to support internal and external audits | 1 |
| Reference | Cross-Framework Mappings | Detailed alignment between DORA, ISO 22301, NIST SP 800-34, and BCI Good Practice Guidelines | 1 |
| Reference | Regulatory Citation Index | Article-by-article breakdown of DORA requirements with implementation notes | 1 |
| Workbook | ICT Third-Party Risk Assessment Workbook | Sample 30-question assessment for evaluating third-party ICT providers against DORA standards | 1 |
| Total files included: 64 (comprising templates, workbooks, frameworks, and reference documents) | |||
Domain assessments
Each of the seven domain assessments contains 30 targeted questions, evidence prompts, and scoring logic to evaluate current maturity and compliance readiness.
- ICT Risk Management , Evaluates policies, risk identification processes, and control effectiveness for information and communication technology systems.
- Incident Management , Assesses classification procedures, response protocols, and reporting timelines for ICT-related disruptions.
- Business Continuity Planning , Reviews the existence, scope, and testing frequency of business continuity plans aligned with critical functions.
- Scenario Testing , Measures the rigor, frequency, and documentation of resilience testing across business lines and ICT dependencies.
- Third-Party Oversight , Examines due diligence, contract provisions, and ongoing monitoring for critical ICT third-party providers.
- Crisis Management , Validates the structure, authority, and communication protocols of crisis response teams.
- Board and Senior Management Oversight , Determines the clarity of accountability, reporting frequency, and decision-making authority for operational resilience.
What this saves you
| Activity | Without This Playbook | With This Playbook |
| Developing assessment questionnaires | 40, 60 hours of internal legal, risk, and compliance effort | Download and deploy in under 2 hours |
| Aligning policies to DORA Articles 12, 18 | 3, 5 months of cross-departmental coordination | Use pre-mapped templates to align in 2, 3 weeks |
| Preparing for internal audit | Ad hoc evidence collection, high risk of gaps | Follow runbook to compile complete audit package |
| Establishing third-party risk criteria | Manual research of regulatory expectations and peer practices | Apply standardized 30-question assessment from day one |
| Designing scenario testing program | Trial-and-error approach with limited regulatory alignment | Implement regulator-aligned testing protocol with defined scope and frequency |
Who this is for
- Heads of Operational Resilience at EU-based investment banks
- Chief Risk Officers overseeing DORA compliance programs
- Compliance Managers responsible for ICT risk and incident reporting
- Business Continuity Coordinators implementing resilience testing
- Third-Party Risk Officers managing critical ICT vendor relationships
- IT Governance Leads aligning technology controls with regulatory requirements
- Internal Audit Teams preparing for DORA-focused reviews
Cross-framework mappings
This playbook includes explicit mappings to the following standards and guidelines:
- DORA (Regulation EU 2022/2554), Articles 12, 18
- ISO 22301:2019 , Societal security , Business continuity management systems
- NIST SP 800-34 Rev. 1 , Contingency Planning Guide for Federal Information Systems
- Business Continuity Institute (BCI) Good Practice Guidelines 2018
What is NOT in this product
- Custom consulting services or legal advice tailored to your institution
- Automated software tools or digital platforms for risk tracking
- Onsite training, workshops, or certification programs
- Direct engagement with regulators or audit bodies
- Industry-specific templates for non-financial sectors
- Real-time updates or subscription-based content delivery
- Translation of materials into languages other than English
Lifetime access and satisfaction guarantee
You receive lifetime access to all 64 files with no subscription, no login portal, and no recurring fees. All documents are delivered in editable formats (DOCX, XLSX, PDF) for immediate use. If this playbook does not save your team at least 100 hours of manual compliance work, email us for a full refund. No questions, no friction.
About the seller
The creator has 25 years of experience in regulatory compliance and risk management, with deep expertise in financial sector regulations. They have analyzed 692 compliance frameworks and built 819,000+ cross-framework mappings to support practitioners in navigating complex regulatory landscapes. Their resources are used by over 40,000 professionals across 160 countries, including risk officers, auditors, and governance leads in highly regulated industries.
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