A tailored course, built for your situation
Mandate for DORA readiness decisions
Outcomes-driven HR governance for financial services resilience
$199 one-time
24-hour access provisioning
30-day money-back guarantee
Hand-built implementation playbook
12 modules. 12 chapters per module. 144 chapters total.
12 modules, each with 12 chapters (144 chapters total), text-based, plus downloadable templates and a hand-built implementation playbook delivered alongside course access.
Lack of clarity on who owns DORA evidence ownership in cross-functional domains
The situation this course is for
HR, legal, and compliance functions are being asked to contribute to DORA submissions without clear ownership. This results in duplicated effort, last-minute escalations, and inconsistent outputs that delay final approval.
Who this is for
Senior HR or compliance leader in a financial institution required to comply with DORA, accountable for cross-functional coordination and regulator-facing deliverables
Who this is not for
Individual contributors without decision authority, practitioners outside financial services, teams not involved in operational resilience planning
What you walk away with
- Own end-to-end DORA evidence collection for HR-impacted domains
- Escalate non-compliance from peer teams with documented rationale
- Deliver regulator-facing summaries without senior review loops
- Define scope boundaries for HR Shared Services in DORA testing cycles
- Build reusable templates for incident reporting and recovery validation
The 12 modules (with all 144 chapters)
Module 1. DORA scope in HR-impacted domains
Map DORA requirements to HR-owned systems and processes, including workforce continuity, vendor oversight, and critical function staffing.
12 chapters in this module
- Understanding DORA Article 4
- HR systems in scope
- Critical personnel identification
- Workforce disruption thresholds
- HR-technology dependencies
- Vendor-contracted HR roles
- Incident reporting obligations
- Business continuity alignment
- Cross-functional handoff points
- Evidence sufficiency standards
- HR data flows
- Internal audit expectations
Module 2. Evidence ownership framework
Establish clear accountability for generating, reviewing, and submitting DORA-compliant outputs from HR functions.
12 chapters in this module
- Primary vs secondary evidence roles
- HR data ownership matrix
- Approval chain design
- Document retention rules
- Source validation techniques
- Peer team challenge rights
- Evidence version control
- Review cycle cadence
- Escalation triggers
- Delegation protocols
- Audit trail standards
- Final release authority
Module 3. Incident playbooks for HR continuity
Develop response workflows that meet DORA’s 48-hour reporting and 72-hour recovery expectations for critical HR functions.
12 chapters in this module
- HR incident classification
- Notification timelines
- Staffing fallback plans
- Payroll continuity
- Benefits administration recovery
- HRIS outage response
- Workforce visibility gaps
- Third-party workforce risks
- Legal entity staffing rules
- Cross-border workforce rules
- HR leadership availability
- Post-mortem reporting
Module 4. Testing evidence packs
Structure test outcomes from HR-led or HR-participating resilience testing to satisfy regulator-facing documentation.
12 chapters in this module
- Test plan alignment with DORA
- HR participation scope
- Critical function validation
- Result documentation standards
- Gap reporting format
- Peer team follow-up
- Recovery time evidence
- Resource reallocation proof
- HR leadership sign-off
- External auditor handoff
- Lessons learned submission
- Test frequency calibration
Module 5. Vendor oversight for HR contractors
Apply DORA’s third-party risk rules to staffing agencies, payroll providers, and other HR vendors with system access.
12 chapters in this module
- Vendor criticality assessment
- Subcontractor visibility
- Access control reviews
- Audit rights enforcement
- Incident notification clauses
- Performance threshold tracking
- Escalation pathways
- Termination triggers
- Due diligence frequency
- HR vendor inventory
- Risk tier alignment
- Contract language templates
Module 6. Escalation workflows for peer teams
Formalise when and how HR leads escalate DORA readiness gaps in technology, compliance, or legal teams.
12 chapters in this module
- Trigger indicators
- Documentation standards
- Escalation to governance office
- Escalation to risk committee
- Evidence package assembly
- Timeline adherence tracking
- Peer rebuttal handling
- Cross-functional coordination
- Leadership notification
- Follow-up cadence
- Resolution validation
- Escalation closure
Module 7. Regulator-facing summary drafting
Write concise, accurate summaries of HR’s role in operational resilience that withstand supervisory review.
12 chapters in this module
- Summary purpose and audience
- Tone and formality standards
- Risk disclosure alignment
- Incident count reporting
- Testing outcome summary
- HR-specific metrics
- Workforce impact statements
- Vendor exposure summary
- Compliance exceptions
- Remediation plans
- Appendix referencing
- Final sign-off checklist
Module 8. HR data classification under DORA
Classify HR data elements by criticality and confidentiality to align with DORA’s data protection expectations.
12 chapters in this module
- Critical function mapping
- Data sensitivity tiers
- Access control policies
- Encryption standards
- Cross-border data flows
- Backup frequency rules
- Data retention periods
- Subject access rights
- HR data inventory
- Data stewardship roles
- Audit logging
- Data lifecycle management
Module 9. Workforce continuity planning
Ensure HR can maintain critical staffing during disruptions, meeting DORA’s functional resilience requirements.
12 chapters in this module
- Critical role identification
- Succession readiness
- Geographic dispersion
- Remote work capacity
- Leadership availability
- HR staffing ratios
- Contractor integration
- Cross-training records
- Skills inventory
- Location-specific risks
- Communication continuity
- Recovery validation
Module 10. Documentation templates for DORA
Use ready-built templates for evidence packs, incident reports, testing summaries, and escalation logs.
12 chapters in this module
- Incident report template
- Testing summary template
- Evidence checklist
- Escalation log
- Vendor review form
- HR data map
- Critical personnel list
- Recovery plan outline
- Gap register
- Approval tracker
- Audit response pack
- Resilience calendar
Module 11. Cross-functional governance meetings
Lead or participate in resilience governance forums with authority and clarity on HR’s DORA obligations.
12 chapters in this module
- Agenda setting
- HR reporting rhythm
- Issue escalation
- Decision tracking
- Follow-up ownership
- Minutes standards
- Stakeholder matrix
- Pre-read preparation
- Consensus tracking
- Conflict resolution
- Action item closure
- Leadership update format
Module 12. Sustaining DORA readiness
Maintain compliance between audits through updates, training, and process integration.
12 chapters in this module
- Change impact assessment
- HR policy updates
- Staff training frequency
- Onboarding integration
- Audit feedback loops
- Regulator update tracking
- Internal review cycles
- Lessons learned integration
- Template refresh
- Leadership reporting
- Compliance confirmation
- Continuous improvement plan
How this maps to your situation
- HR functions under DORA scrutiny
- Cross-functional evidence collection
- Regulator-facing submission cycles
- Third-party vendor risk in HR services
Before vs. after
Before
Waiting for direction on what to submit, when, and who must sign off
After
Leading DORA evidence collection with confidence, delivering regulator-ready outputs on schedule
What's included with your purchase
- 12 modules with 12 chapters each (144 chapters)
- Downloadable templates and worked examples for every module
- Hand-built implementation playbook delivered alongside course access
- 30-day money-back guarantee
Delivery and format
- Course and learning environment access provisioned within 24 hours of purchase
- Hand-built implementation playbook delivered alongside course access
Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access.
Time investment: Approximately 3 hours per module, designed for implementation alongside current role responsibilities
If nothing changes
Without clear ownership, HR teams will remain reactive, dependent on external pushes, and exposed to last-minute scrambles during audit cycles.
How this compares to the alternatives
Public courses focus on DORA at a policy level; this course delivers actionable, HR-specific artefacts and ownership frameworks used by leading financial institutions.
Frequently asked
Is this course specific to HR roles under DORA?
Yes. Every module is built around HR-owned systems, data, and responsibilities in operational resilience.
How is the course structured?
12 modules, each containing 12 chapters (144 chapters total).
Will I get templates I can use at work?
Yes. Each module includes downloadable, customisable templates for evidence packs, incident reports, escalation logs, and more.
$199 one-time. Approximately 3 hours per module, designed for implementation alongside current role responsibilities.
Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.
30-day money-back guarantee·
144 chapters·
Hand-built playbook included·
Account access within 24 hours