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EFQM - A Complete Guide; Mastering the European Foundation for Quality Management Framework

EFQM - A Complete Guide; Mastering the European Foundation for Quality Management Framework

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EFQM - A Complete Guide: Mastering the European Foundation for Quality Management Framework



Course Overview

This comprehensive course is designed to provide participants with a thorough understanding of the European Foundation for Quality Management (EFQM) framework, its principles, and its application in real-world scenarios. Upon completion of this course, participants will receive a certificate issued by The Art of Service.



Course Features

  • Interactive and engaging content to ensure a comprehensive learning experience
  • Comprehensive coverage of the EFQM framework and its applications
  • Personalized learning experience tailored to individual needs
  • Up-to-date content to reflect the latest developments in the field
  • Practical and real-world applications to ensure hands-on learning
  • High-quality content developed by expert instructors
  • Certificate of Completion issued by The Art of Service
  • Flexible learning options to accommodate different learning styles
  • User-friendly and mobile-accessible platform for easy access
  • Community-driven learning environment to facilitate collaboration and discussion
  • Actionable insights and hands-on projects to reinforce learning
  • Bite-sized lessons to ensure manageable learning sessions
  • Lifetime access to course materials and resources
  • Gamification and progress tracking to encourage engagement and motivation


Course Outline

Module 1: Introduction to EFQM

  • Overview of the EFQM framework and its history
  • Key principles and concepts of EFQM
  • Benefits and applications of EFQM in different industries

Module 2: EFQM Model

  • Understanding the EFQM model and its components
  • Criteria and sub-criteria of the EFQM model
  • How to apply the EFQM model in real-world scenarios

Module 3: Leadership

  • Understanding the role of leadership in EFQM
  • Key characteristics of effective leaders in EFQM
  • How to develop leadership skills in an EFQM context

Module 4: Strategy

  • Understanding the role of strategy in EFQM
  • Key components of an effective strategy in EFQM
  • How to develop and implement a strategy in an EFQM context

Module 5: People

  • Understanding the role of people in EFQM
  • Key characteristics of effective teams in EFQM
  • How to develop and manage teams in an EFQM context

Module 6: Partnerships and Resources

  • Understanding the role of partnerships and resources in EFQM
  • Key components of effective partnerships and resources in EFQM
  • How to develop and manage partnerships and resources in an EFQM context

Module 7: Processes

  • Understanding the role of processes in EFQM
  • Key components of effective processes in EFQM
  • How to design and implement processes in an EFQM context

Module 8: Customer Results

  • Understanding the role of customer results in EFQM
  • Key components of effective customer results in EFQM
  • How to measure and improve customer results in an EFQM context

Module 9: People Results

  • Understanding the role of people results in EFQM
  • Key components of effective people results in EFQM
  • How to measure and improve people results in an EFQM context

Module 10: Society Results

  • Understanding the role of society results in EFQM
  • Key components of effective society results in EFQM
  • How to measure and improve society results in an EFQM context

Module 11: Key Results

  • Understanding the role of key results in EFQM
  • Key components of effective key results in EFQM
  • How to measure and improve key results in an EFQM context

Module 12: EFQM Implementation

  • Understanding the steps involved in implementing EFQM
  • Key considerations for successful EFQM implementation
  • How to overcome common challenges in EFQM implementation

Module 13: EFQM Assessment and Evaluation

  • Understanding the importance of assessment and evaluation in EFQM
  • Key components of effective assessment and evaluation in EFQM
  • How to conduct assessment and evaluation in an EFQM context

Module 14: EFQM Certification and Awards

  • Understanding the EFQM certification and awards process
  • Key benefits of EFQM certification and awards
  • How to prepare for EFQM certification and awards

Module 15: Case Studies and Best Practices

  • Real-world case studies of successful EFQM implementation
  • Best practices for EFQM implementation and maintenance
  • Lessons learned from EFQM implementation and maintenance


Certificate of Completion

Upon completion of this course, participants will receive a certificate issued by The Art of Service. This certificate will demonstrate their understanding of the EFQM framework and its applications, and will be a valuable asset in their professional development.

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