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EFQM; A Complete Guide

EFQM; A Complete Guide

$199.00
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Includes a practical, ready-to-use toolkit with implementation templates, worksheets, checklists, and decision-support materials so you can apply what you learn immediately - no additional setup required.
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EFQM: A Complete Guide



Course Overview

Welcome to EFQM: A Complete Guide, an extensive and interactive course that provides a comprehensive understanding of the EFQM Excellence Model. Participants will gain in-depth knowledge of the model's principles, criteria, and application in real-world scenarios. Upon completion, participants will receive a certificate issued by The Art of Service.



Course Features

  • Interactive and Engaging: Participate in discussions, quizzes, and hands-on projects to reinforce learning.
  • Comprehensive and Personalized: Cover all aspects of the EFQM Excellence Model, with personalized feedback and support.
  • Up-to-date and Practical: Learn from expert instructors with real-world experience and stay up-to-date with the latest developments.
  • Real-world Applications: Apply the EFQM Excellence Model to real-world scenarios and case studies.
  • High-quality Content: Access high-quality course materials, including video lectures, readings, and resources.
  • Expert Instructors: Learn from experienced instructors with extensive knowledge of the EFQM Excellence Model.
  • Certification: Receive a certificate upon completion, issued by The Art of Service.
  • Flexible Learning: Access course materials at any time, from any device.
  • User-friendly and Mobile-accessible: Navigate the course platform with ease, on any device.
  • Community-driven: Connect with fellow participants and instructors through discussion forums and live sessions.
  • Actionable Insights: Gain practical insights and tools to apply the EFQM Excellence Model in your organization.
  • Hands-on Projects: Participate in hands-on projects to reinforce learning and apply the EFQM Excellence Model.
  • Bite-sized Lessons: Learn in bite-sized chunks, with short video lectures and readings.
  • Lifetime Access: Access course materials for life, with no time limits or restrictions.
  • Gamification and Progress Tracking: Track your progress and participate in gamification elements to stay motivated.


Course Outline

Module 1: Introduction to EFQM

  • What is EFQM?: Understand the basics of the EFQM Excellence Model.
  • History and Development: Learn about the history and development of the EFQM Excellence Model.
  • Key Principles: Understand the key principles of the EFQM Excellence Model.

Module 2: EFQM Criteria

  • Leadership: Understand the leadership criterion and its sub-criteria.
  • Strategy: Learn about the strategy criterion and its sub-criteria.
  • People: Understand the people criterion and its sub-criteria.
  • Partnerships and Resources: Learn about the partnerships and resources criterion and its sub-criteria.
  • Processes: Understand the processes criterion and its sub-criteria.
  • Customer Results: Learn about the customer results criterion and its sub-criteria.
  • People Results: Understand the people results criterion and its sub-criteria.
  • Society Results: Learn about the society results criterion and its sub-criteria.
  • Key Results: Understand the key results criterion and its sub-criteria.

Module 3: EFQM Application

  • Self-Assessment: Learn how to conduct a self-assessment using the EFQM Excellence Model.
  • Strategy Development: Understand how to develop a strategy using the EFQM Excellence Model.
  • Process Improvement: Learn how to improve processes using the EFQM Excellence Model.
  • Performance Measurement: Understand how to measure performance using the EFQM Excellence Model.

Module 4: Case Studies and Best Practices

  • Real-World Examples: Learn from real-world examples of organizations that have applied the EFQM Excellence Model.
  • Best Practices: Understand best practices for implementing the EFQM Excellence Model.
  • Lessons Learned: Learn from lessons learned by organizations that have applied the EFQM Excellence Model.

Module 5: Implementation and Sustainability

  • Implementation Roadmap: Develop an implementation roadmap for the EFQM Excellence Model.
  • Sustainability: Understand how to sustain the EFQM Excellence Model over time.
  • Continuous Improvement: Learn how to continuously improve the EFQM Excellence Model.


Certification

Upon completion of the course, participants will receive a certificate issued by The Art of Service. The certificate will be awarded based on participation, engagement, and completion of course requirements.



Conclusion

EFQM: A Complete Guide is a comprehensive and interactive course that provides a deep understanding of the EFQM Excellence Model. Participants will gain practical insights and tools to apply the model in their organizations. With expert instructors, real-world examples, and hands-on projects, this course is ideal for anyone looking to improve their organization's performance and achieve excellence.

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