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EFQM; A Complete Guide to Achieving Business Excellence

EFQM; A Complete Guide to Achieving Business Excellence

$199.00
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EFQM: A Complete Guide to Achieving Business Excellence



Course Overview

This comprehensive course is designed to provide participants with a thorough understanding of the EFQM Excellence Model and its application in achieving business excellence. The course is interactive, engaging, and personalized, with a focus on practical, real-world applications.



Course Objectives

  • Understand the principles and framework of the EFQM Excellence Model
  • Learn how to apply the EFQM Excellence Model in your organization
  • Develop a comprehensive understanding of the nine criteria of the EFQM Excellence Model
  • Acquire the skills and knowledge needed to conduct a self-assessment of your organization using the EFQM Excellence Model
  • Understand how to identify and address areas for improvement in your organization
  • Develop a plan for implementing the EFQM Excellence Model in your organization


Course Outline

Module 1: Introduction to the EFQM Excellence Model

  • Overview of the EFQM Excellence Model
  • History and development of the EFQM Excellence Model
  • Key principles and framework of the EFQM Excellence Model
  • Benefits of using the EFQM Excellence Model

Module 2: The Nine Criteria of the EFQM Excellence Model

  • Criterion 1: Leadership
  • Criterion 2: Strategy
  • Criterion 3: People
  • Criterion 4: Partnerships and Resources
  • Criterion 5: Processes
  • Criterion 6: Customer Results
  • Criterion 7: People Results
  • Criterion 8: Society Results
  • Criterion 9: Key Results

Module 3: Conducting a Self-Assessment using the EFQM Excellence Model

  • Understanding the self-assessment process
  • Preparing for a self-assessment
  • Conducting a self-assessment
  • Identifying areas for improvement
  • Developing an action plan

Module 4: Implementing the EFQM Excellence Model

  • Developing a implementation plan
  • Establishing a project team
  • Communicating the implementation plan
  • Monitoring and evaluating progress

Module 5: Sustaining Business Excellence

  • Maintaining momentum
  • Continuously improving
  • Embedding a culture of excellence
  • Celebrating success


Course Features

  • Interactive and engaging: The course includes interactive elements, such as quizzes, games, and discussions, to keep participants engaged and motivated.
  • Comprehensive and personalized: The course covers all aspects of the EFQM Excellence Model and provides personalized feedback and coaching.
  • Practical and real-world applications: The course focuses on practical, real-world applications of the EFQM Excellence Model.
  • High-quality content: The course includes high-quality content, including videos, readings, and case studies.
  • Expert instructors: The course is taught by expert instructors with extensive experience in the EFQM Excellence Model.
  • Certification: Participants receive a certificate upon completion of the course, issued by The Art of Service.
  • Flexible learning: The course is available online and can be completed at any time.
  • User-friendly: The course is easy to navigate and use.
  • Mobile-accessible: The course can be accessed on any device, including smartphones and tablets.
  • Community-driven: The course includes a community of participants and instructors, providing support and feedback.
  • Actionable insights: The course provides actionable insights and practical advice.
  • Hands-on projects: The course includes hands-on projects and activities.
  • Bite-sized lessons: The course is divided into bite-sized lessons, making it easy to complete.
  • Lifetime access: Participants have lifetime access to the course materials.
  • Gamification: The course includes gamification elements, such as points and badges.
  • Progress tracking: The course includes progress tracking, allowing participants to track their progress.


Certificate

Upon completion of the course, participants receive a certificate, issued by The Art of Service. The certificate demonstrates that participants have completed the course and have a thorough understanding of the EFQM Excellence Model.

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