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EFQM Excellence Model and Self-Assessment for Organizational Performance Improvement

EFQM Excellence Model and Self-Assessment for Organizational Performance Improvement

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EFQM Excellence Model and Self-Assessment for Organizational Performance Improvement

Unlock the power of the EFQM Excellence Model and take your organization to the next level. This comprehensive course is designed to equip you with the knowledge, skills, and tools to drive excellence and achieve sustainable success.



Course Overview

The EFQM Excellence Model is a widely recognized framework for organizational excellence, used by thousands of organizations worldwide. This course provides a detailed understanding of the model, its application, and the benefits of self-assessment for organizational performance improvement.



Course Objectives

  • Understand the EFQM Excellence Model and its framework
  • Learn how to apply the model to your organization
  • Develop the skills to conduct a self-assessment using the EFQM framework
  • Identify areas for improvement and develop strategies for excellence
  • Improve organizational performance and achieve sustainable success


Course Outline

Module 1: Introduction to the EFQM Excellence Model

  • History and evolution of the EFQM Excellence Model
  • Key concepts and principles of the model
  • Benefits of using the EFQM Excellence Model
  • Overview of the EFQM framework

Module 2: Understanding the EFQM Framework

  • The EFQM model criteria: Leadership, Strategy, People, Partnerships & Resources, Processes, Customer Results, People Results, Society Results, and Key Results
  • The RADAR logic: Results, Approach, Deployment, Assessment, and Review
  • The EFQM model and its relationship to other management frameworks

Module 3: Self-Assessment using the EFQM Excellence Model

  • Introduction to self-assessment and its benefits
  • Preparing for a self-assessment: data collection, team formation, and planning
  • Conducting a self-assessment: using the EFQM framework and RADAR logic
  • Analyzing and interpreting results: identifying strengths, areas for improvement, and opportunities for innovation

Module 4: Applying the EFQM Excellence Model in Practice

  • Case studies: applying the EFQM model in different sectors and organizations
  • Best practices: using the EFQM model to drive excellence and improvement
  • Challenges and obstacles: overcoming common issues when implementing the EFQM model

Module 5: Developing Strategies for Excellence

  • Identifying areas for improvement and opportunities for innovation
  • Developing strategies for excellence: using the EFQM model and self-assessment results
  • Creating an action plan: prioritizing initiatives and allocating resources

Module 6: Sustaining Excellence and Continuous Improvement

  • Sustaining momentum: maintaining a culture of excellence
  • Continuous improvement: using the EFQM model and self-assessment to drive ongoing improvement
  • Reviewing and revising the strategy: adapting to changing circumstances and stakeholder needs

Module 7: EFQM Excellence Model and Digital Transformation

  • The role of digital transformation in achieving excellence
  • Using the EFQM model to drive digital transformation
  • Best practices: leveraging digital technologies to support excellence and improvement

Module 8: EFQM Excellence Model and Organizational Culture

  • The importance of organizational culture in achieving excellence
  • Using the EFQM model to assess and improve organizational culture
  • Best practices: creating a culture of excellence and continuous improvement


Course Features

  • Interactive and engaging: video lessons, quizzes, and interactive exercises
  • Comprehensive and up-to-date: covering the latest developments and best practices in the EFQM Excellence Model
  • Personalized learning: tailored to your needs and goals
  • Practical and applicable: real-world examples and case studies
  • Expert instruction: experienced instructors with expertise in the EFQM Excellence Model
  • Certification: receive a certificate upon completion issued by The Art of Service
  • Flexible learning: learn at your own pace, anytime, anywhere
  • User-friendly and mobile-accessible: accessible on a range of devices
  • Community-driven: connect with other learners and instructors
  • Actionable insights: apply the knowledge and skills to drive excellence and improvement in your organization
  • Hands-on projects: apply the EFQM Excellence Model to real-world scenarios
  • Bite-sized lessons: easily digestible content
  • Lifetime access: access the course materials for as long as you need
  • Gamification: engaging and interactive elements to enhance the learning experience
  • Progress tracking: monitor your progress and stay motivated


What to Expect Upon Completion

Upon completing this course, you will receive a certificate issued by The Art of Service, demonstrating your expertise and knowledge in the EFQM Excellence Model and self-assessment for organizational performance improvement.

You will be equipped with the knowledge, skills, and tools to drive excellence and achieve sustainable success in your organization.

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