EFQM Mastery: Unlocking Excellence with the European Foundation for Quality Management Framework
Course Overview Welcome to EFQM Mastery, a comprehensive and interactive course designed to equip you with the knowledge and skills needed to excel in quality management using the European Foundation for Quality Management (EFQM) framework. This course is ideal for professionals seeking to improve their organization's performance, efficiency, and effectiveness.
Course Objectives - Understand the principles and concepts of the EFQM framework
- Learn how to apply the EFQM model to drive business excellence
- Develop skills to assess and improve organizational performance
- Gain insights into best practices and case studies
- Receive a certificate upon completion issued by The Art of Service
Course Outline Module 1: Introduction to EFQM
- Overview of the EFQM framework
- History and evolution of EFQM
- Key principles and concepts
- Benefits of implementing EFQM
Module 2: EFQM Model
- Understanding the EFQM model
- Criteria and sub-criteria
- Enablers and results
- RADAR logic
Module 3: Leadership and Strategy
- Leadership and vision
- Strategy development and deployment
- Stakeholder engagement
- Governance and social responsibility
Module 4: People and Processes
- People management and development
- Process management and improvement
- Partnerships and collaborations
- Resource management
Module 5: Customer and Market Focus
- Customer and market understanding
- Customer relationships and satisfaction
- Market and competitor analysis
- Innovation and creativity
Module 6: Information and Knowledge
- Information management and technology
- Knowledge management and sharing
- Data analysis and decision-making
- Intellectual property and innovation
Module 7: Results and Performance
- Results and performance measurement
- Key performance indicators (KPIs)
- Benchmarking and best practices
- Continuous improvement and learning
Module 8: Assessment and Improvement
- Self-assessment and evaluation
- Improvement planning and implementation
- Monitoring and review
- Continuous improvement and learning
Module 9: Case Studies and Best Practices
- Real-world examples and case studies
- Best practices and lessons learned
- Applying EFQM in different industries and sectors
- Common challenges and solutions
Module 10: Final Project and Certification
- Final project and assessment
- Receiving a certificate upon completion issued by The Art of Service
- Career development and continuing education
- EFQM community and networking
Course Features - Interactive and engaging: Quizzes, games, and discussions to keep you engaged
- Comprehensive and personalized: Tailored learning experience to meet your needs
- Up-to-date and practical: Real-world examples and case studies to apply in your work
- High-quality content: Expert instructors and industry leaders share their knowledge
- Certification: Receive a certificate upon completion issued by The Art of Service
- Flexible learning: Accessible on desktop, tablet, and mobile devices
- User-friendly: Easy navigation and intuitive interface
- Community-driven: Connect with peers and instructors through discussion forums
- Actionable insights: Apply learnings to your work and see immediate results
- Hands-on projects: Real-world projects to practice and reinforce learning
- Bite-sized lessons: Manageable chunks of learning to fit your schedule
- Lifetime access: Continue learning and referencing course materials forever
- Gamification: Earn badges and points to track progress and stay motivated
- Progress tracking: Monitor your progress and adjust your learning plan
,
- Understand the principles and concepts of the EFQM framework
- Learn how to apply the EFQM model to drive business excellence
- Develop skills to assess and improve organizational performance
- Gain insights into best practices and case studies
- Receive a certificate upon completion issued by The Art of Service
Course Outline Module 1: Introduction to EFQM
- Overview of the EFQM framework
- History and evolution of EFQM
- Key principles and concepts
- Benefits of implementing EFQM
Module 2: EFQM Model
- Understanding the EFQM model
- Criteria and sub-criteria
- Enablers and results
- RADAR logic
Module 3: Leadership and Strategy
- Leadership and vision
- Strategy development and deployment
- Stakeholder engagement
- Governance and social responsibility
Module 4: People and Processes
- People management and development
- Process management and improvement
- Partnerships and collaborations
- Resource management
Module 5: Customer and Market Focus
- Customer and market understanding
- Customer relationships and satisfaction
- Market and competitor analysis
- Innovation and creativity
Module 6: Information and Knowledge
- Information management and technology
- Knowledge management and sharing
- Data analysis and decision-making
- Intellectual property and innovation
Module 7: Results and Performance
- Results and performance measurement
- Key performance indicators (KPIs)
- Benchmarking and best practices
- Continuous improvement and learning
Module 8: Assessment and Improvement
- Self-assessment and evaluation
- Improvement planning and implementation
- Monitoring and review
- Continuous improvement and learning
Module 9: Case Studies and Best Practices
- Real-world examples and case studies
- Best practices and lessons learned
- Applying EFQM in different industries and sectors
- Common challenges and solutions
Module 10: Final Project and Certification
- Final project and assessment
- Receiving a certificate upon completion issued by The Art of Service
- Career development and continuing education
- EFQM community and networking
Course Features - Interactive and engaging: Quizzes, games, and discussions to keep you engaged
- Comprehensive and personalized: Tailored learning experience to meet your needs
- Up-to-date and practical: Real-world examples and case studies to apply in your work
- High-quality content: Expert instructors and industry leaders share their knowledge
- Certification: Receive a certificate upon completion issued by The Art of Service
- Flexible learning: Accessible on desktop, tablet, and mobile devices
- User-friendly: Easy navigation and intuitive interface
- Community-driven: Connect with peers and instructors through discussion forums
- Actionable insights: Apply learnings to your work and see immediate results
- Hands-on projects: Real-world projects to practice and reinforce learning
- Bite-sized lessons: Manageable chunks of learning to fit your schedule
- Lifetime access: Continue learning and referencing course materials forever
- Gamification: Earn badges and points to track progress and stay motivated
- Progress tracking: Monitor your progress and adjust your learning plan
,
- Interactive and engaging: Quizzes, games, and discussions to keep you engaged
- Comprehensive and personalized: Tailored learning experience to meet your needs
- Up-to-date and practical: Real-world examples and case studies to apply in your work
- High-quality content: Expert instructors and industry leaders share their knowledge
- Certification: Receive a certificate upon completion issued by The Art of Service
- Flexible learning: Accessible on desktop, tablet, and mobile devices
- User-friendly: Easy navigation and intuitive interface
- Community-driven: Connect with peers and instructors through discussion forums
- Actionable insights: Apply learnings to your work and see immediate results
- Hands-on projects: Real-world projects to practice and reinforce learning
- Bite-sized lessons: Manageable chunks of learning to fit your schedule
- Lifetime access: Continue learning and referencing course materials forever
- Gamification: Earn badges and points to track progress and stay motivated
- Progress tracking: Monitor your progress and adjust your learning plan