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ETOM A Complete Guide Edition Training Course Overview and Implementation Strategies

ETOM A Complete Guide Edition Training Course Overview and Implementation Strategies

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ETOM A Complete Guide Edition Training Course Overview and Implementation Strategies



COURSE FORMAT & DELIVERY DETAILS

Course Overview

The ETOM A Complete Guide Edition Training Course is a comprehensive online training program designed to equip participants with the knowledge and skills required to understand and implement the Enhanced Telecom Operations Map (eTOM) framework.

Course Format

  • Self-Paced: Yes, this course is self-paced, allowing you to learn at your own convenience.
  • Online: Yes, the course is delivered entirely online.
  • Live Virtual: Optional live virtual sessions are available for additional support.
  • On-Demand: The course is available on-demand, allowing you to access it at any time.

Course Schedule

  • Fixed Dates or Times: No, there are no fixed dates or times for this course.
  • Typical Completion Time: The typical completion time for this course is 12 weeks.
  • Lifetime Access: Yes, you will have lifetime access to the course materials.

Course Features

  • Mobile-Friendly: Yes, the course is optimized for mobile devices.
  • Instructor Support: You will have access to instructor support via email and live virtual sessions.
  • Downloadable Resources: The course includes downloadable resources, templates, and toolkits.
  • Certificate of Completion: Upon completion, you will receive a Certificate of Completion issued by The Art of Service.


EXTENSIVE & DETAILED COURSE CURRICULUM

Module 1: Introduction to eTOM

  • Overview of eTOM Framework
  • History and Evolution of eTOM
  • Key Concepts and Terminology
  • Benefits of Implementing eTOM

Module 2: eTOM Business Process Framework

  • Understanding the eTOM Business Process Framework
  • Overview of the eTOM Process Areas
  • Understanding the eTOM Process Hierarchy
  • eTOM Process Decomposition

Module 3: eTOM Process Areas

  • Customer Relationship Management (CRM)
  • Service Management and Operations (SMO)
  • Resource Management and Operations (RMO)
  • Supplier/Partner Relationship Management (S/PRM)
  • Enterprise Management

Module 4: eTOM Implementation Strategies

  • Understanding the eTOM Implementation Roadmap
  • Identifying Business Requirements
  • Gapping and Analysis
  • Developing an Implementation Plan

Module 5: eTOM and ITIL Integration

  • Understanding ITIL Framework
  • Mapping eTOM to ITIL
  • Benefits of Integrating eTOM and ITIL
  • Best Practices for Integration

Module 6: eTOM and Other Frameworks

  • Understanding Other Frameworks (e.g. COBIT, ISO 20000)
  • Mapping eTOM to Other Frameworks
  • Benefits of Integrating eTOM with Other Frameworks
  • Best Practices for Integration

Module 7: eTOM Metrics and Performance Management

  • Understanding eTOM Metrics
  • Defining Performance Indicators
  • Measuring and Analyzing Performance
  • Using Metrics to Drive Improvement

Module 8: eTOM Implementation Case Studies

  • Real-World Examples of eTOM Implementation
  • Lessons Learned and Best Practices
  • Common Challenges and Solutions

Module 9: eTOM and Digital Transformation

  • Understanding Digital Transformation
  • The Role of eTOM in Digital Transformation
  • Using eTOM to Drive Digital Transformation
  • Best Practices for eTOM in Digital Transformation

Module 10: eTOM and Emerging Technologies

  • Understanding Emerging Technologies (e.g. AI, Blockchain)
  • The Impact of Emerging Technologies on eTOM
  • Using eTOM to Leverage Emerging Technologies
  • Best Practices for eTOM and Emerging Technologies
Upon completion of this comprehensive course, you will receive a Certificate of Completion issued by The Art of Service, validating your knowledge and skills in eTOM.

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