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ETOM; Mastering the Business Process Framework for Telecom Operators

ETOM; Mastering the Business Process Framework for Telecom Operators

$199.00
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ETOM: Mastering the Business Process Framework for Telecom Operators



Course Overview

This comprehensive course is designed to equip telecom operators with the knowledge and skills needed to master the Enhanced Telecom Operations Map (eTOM) business process framework. Participants will gain a deep understanding of the eTOM framework and its application in real-world scenarios, enabling them to improve business processes, reduce costs, and enhance customer satisfaction.



Course Objectives

  • Understand the eTOM business process framework and its components
  • Apply eTOM to real-world scenarios to improve business processes
  • Analyze and optimize business processes using eTOM
  • Implement eTOM in telecom operations to reduce costs and enhance customer satisfaction
  • Develop a personalized action plan to implement eTOM in their organization


Course Outline

Module 1: Introduction to eTOM

  • Overview of the eTOM framework
  • History and evolution of eTOM
  • Key components of eTOM
  • Benefits of using eTOM

Module 2: eTOM Process Categories

  • Strategy, Infrastructure, and Product (SIP)
  • Operations
  • Enterprise Management
  • Customer Relationship Management
  • Supply Chain Management

Module 3: eTOM Process Decomposition

  • Level 1: Process Categories
  • Level 2: Process Groups
  • Level 3: Processes
  • Level 4: Activities

Module 4: eTOM Application in Telecom Operations

  • Network Management
  • Service Management
  • Order Management
  • Billing and Revenue Management
  • Customer Service Management

Module 5: eTOM Implementation and Governance

  • eTOM implementation roadmap
  • Change management and communication
  • Process ownership and accountability
  • Continuous improvement and monitoring

Module 6: eTOM Maturity Assessment and Benchmarking

  • eTOM maturity model
  • Assessment and benchmarking framework
  • Best practices for eTOM implementation
  • Case studies and success stories

Module 7: eTOM and Other Industry Frameworks

  • ITIL and eTOM
  • COBIT and eTOM
  • TOGAF and eTOM
  • TM Forum and eTOM

Module 8: eTOM in the Digital Age

  • Digital transformation and eTOM
  • eTOM and cloud computing
  • eTOM and big data analytics
  • eTOM and artificial intelligence


Course Features

  • Interactive and engaging online learning platform
  • Comprehensive course materials and resources
  • Personalized learning experience with expert instructors
  • Up-to-date and relevant course content
  • Practical and real-world applications
  • High-quality video lectures and tutorials
  • Certification upon completion issued by The Art of Service
  • Flexible learning schedule and pace
  • User-friendly and mobile-accessible platform
  • Community-driven discussion forums and support
  • Actionable insights and takeaways
  • Hands-on projects and assignments
  • Bite-sized lessons and modules
  • Lifetime access to course materials and resources
  • Gamification and progress tracking


Certification

Upon completion of the course, participants will receive a certificate issued by The Art of Service, demonstrating their mastery of the eTOM business process framework and its application in telecom operations.

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