A tailored course, built for your situation
Expanded Scope on Privacy Compliance with ISO 27701
Master the extension of ISO 27001 to privacy so you can lead broader data protection initiatives in your current role
$199 one-time
24-hour access provisioning
30-day money-back guarantee
Hand-built implementation playbook
12 modules. 12 chapters per module. 144 chapters total.
12 modules, each with 12 chapters (144 chapters total), text-based, plus downloadable templates and a hand-built implementation playbook delivered alongside course access.
Who this is for
Individual contributor in technical support or infrastructure roles who interfaces with customer data and wants greater influence over privacy practices without moving into management
Who this is not for
Senior executives, CISOs, or consultants selling compliance services , this is not a high-level strategy course
What you walk away with
- Lead ISO 27701-aligned privacy controls within theme development and support workflows
- Advise product teams on compliant data handling using established privacy frameworks
- Design reusable privacy guidance documents that survive team changes
- Own vendor data processing review tracks end to end
- Present consistent, standard-backed reasoning during cross-functional privacy reviews
The 12 modules (with all 144 chapters)
Module 1. Understanding ISO 27701 as Privacy Extension of ISO 27001
Establish foundational knowledge of how ISO 27701 extends ISO 27001 controls specifically for privacy. Learn the structure, scope, and relationship between information security and data protection obligations.
12 chapters in this module
- What ISO 27701 extends from ISO 27001
- Core privacy principles in ISO 27701 clause 5
- Mapping PII processing to organizational roles
- Differentiating controller vs processor obligations
- Relationship between GDPR and ISO 27701
- Privacy controls vs security controls
- How ISO 27701 supports CCPA compliance
- Integration points with data mapping tools
- Documenting lawful bases under ISO 27701
- Role of consent in privacy control design
- Understanding privacy risk assessment inputs
- Privacy by design implementation triggers
Module 2. Identifying Personally Identifiable Information in Systems
Develop practical skills to locate and classify PII across technical environments, especially in frontend themes and customer-facing features. Use pattern recognition and stakeholder interviews to map data flows.
12 chapters in this module
- Common PII types in e-commerce platforms
- Finding PII in theme code structures
- Customer data captured during checkout
- Session data and temporary identifiers
- Third-party script data collection checks
- User profile fields across storefronts
- Geolocation data handling considerations
- Payment metadata scope
- Logging practices and PII exposure
- Data retention settings in templates
- Identifying shadow tracking in themes
- Creating PII inventory templates
Module 3. Extending Data Protection to Theme Support Workflows
Adapt privacy controls to theme development and support processes, ensuring compliance remains intact during updates, debugging, and customer handoffs.
12 chapters in this module
- Privacy review before theme customization
- Secure handling of customer store access
- Masking PII in support screenshots
- Documenting data processing in help articles
- Training partners on data boundaries
- Escalation paths for privacy incidents
- Version control for privacy-compliant themes
- Audit trail needs in theme changes
- Vendor access to store data
- Theme review checklist with privacy column
- Handling data deletion requests in themes
- Logging support interactions with care
Module 4. Building Privacy Control Implementation Plans
Create clear, repeatable plans for implementing ISO 27701 controls within technical work. Focus on practical sequencing, ownership assignment, and evidence collection.
12 chapters in this module
- Control prioritization by risk tier
- Assigning control ownership in IC roles
- Evidence types for technical teams
- Integrating controls into sprints
- Documenting control operation
- Testing control effectiveness
- Updating runbooks with privacy steps
- Versioning control documentation
- Linking controls to audit trails
- Common gaps in self-assessments
- Using templates for consistency
- Control maintenance triggers
Module 5. Conducting Privacy Impact Assessments for New Features
Lead privacy assessments for product changes, especially in storefront themes and checkout flows. Use ISO 27701 as a scaffold to structure analysis and recommendations.
12 chapters in this module
- When to trigger a privacy impact assessment
- Stakeholder engagement strategy
- Data flow diagramming basics
- Identifying high-risk processing
- Evaluating legal bases for use cases
- Documenting processing purposes
- Mitigation planning with engineering
- Third-party data sharing review
- User rights implications
- Retention period validation
- Reporting assessment outcomes
- Versioning PIA documentation
Module 6. Managing Consent Architecture in Customer Experience
Design and support consent mechanisms that align with ISO 27701 and regulatory expectations, balancing usability and compliance in theme contexts.
12 chapters in this module
- Consent vs legitimate interest distinctions
- Cookie banner compliance basics
- Granular consent options by data use
- Preference center integration patterns
- Consent logging standards
- Geofenced consent handling
- Mobile theme consent display
- Dark pattern avoidance
- Third-party consent inheritance
- Revocation workflows in themes
- Audit-readiness of consent records
- Consent expiration handling
Module 7. Handling Data Subject Rights Requests in Support Contexts
Process access, correction, and deletion requests effectively while maintaining system integrity and customer trust, especially within theme and storefront layers.
12 chapters in this module
- Identifying DSAR entry points in support
- Verification steps for requesters
- Locating data across storefront systems
- Redaction protocols for disclosures
- Timelines for response fulfillment
- Deletion vs de-identification choices
- Theme configuration resets for erasure
- Documentation of DSAR actions
- Escalation paths for complex cases
- Cross-border data transfer checks
- Vendor coordination on DSARs
- Recording actions for audit
Module 8. Creating Reusable Privacy Documentation Templates
Build durable, clear templates for privacy policies, notices, and internal guidance that can be reused across teams and projects.
12 chapters in this module
- Privacy notice content requirements
- Layered notice design for themes
- Internal policy documentation
- Data processing agreement clauses
- Standard operating procedures
- Runbook integration with privacy steps
- Version control for templates
- Naming conventions for clarity
- Approval workflows for updates
- Template accessibility considerations
- Localization needs for global use
- Audit trail for template updates
Module 9. Integrating Privacy Controls with Existing Security Practices
Bridge information security and privacy efforts by aligning ISO 27701 controls with existing ISO 27001 or SOC 2 practices in the organization.
12 chapters in this module
- Overlap between ISO 27001 and ISO 27701
- Privacy-specific control additions
- Access control alignment
- Encryption scope for PII
- Incident response coordination
- Business continuity planning
- Change management integration
- Asset inventory for privacy
- Monitoring shared systems
- Audit preparedness alignment
- Vendor risk assessment links
- Training program integration
Module 10. Communicating Privacy Requirements to Non-Specialists
Translate complex privacy expectations into actionable guidance for developers, support agents, and product teams without oversimplifying.
12 chapters in this module
- Avoiding jargon in explanations
- Using analogies for complex concepts
- Creating visual decision trees
- Writing clear do-dont examples
- Presenting tradeoffs objectively
- Tailoring messages to roles
- Building FAQs from real cases
- Feedback loops from guidance use
- Measuring understanding
- Updating materials based on trends
- Documenting rationale for choices
- Linking guidance to standards
Module 11. Leading Vendor Data Processing Reviews
Take ownership of reviewing third-party vendors' data practices, especially those integrated into themes or storefronts, using ISO 27701 as an evaluation lens.
12 chapters in this module
- Identifying covered vendors in themes
- Processor vs controller determination
- Reviewing DPAs for completeness
- Assessing subprocessor disclosures
- Security control verification
- Data location and transfer checks
- Audit rights evaluation
- Breach notification terms
- Liability clauses review
- Termination for cause conditions
- Oversight frequency planning
- Documentation of review outcomes
Module 12. Sustaining Privacy Programs Through Change
Ensure privacy practices endure leadership changes, restructuring, or resource shifts by building transparent, documented systems.
12 chapters in this module
- Knowledge transfer planning
- Documenting decision rationale
- Creating durable playbooks
- Identifying privacy champions
- Succession planning basics
- Metrics for program health
- Updating practices proactively
- Feedback mechanisms for improvement
- Archiving outdated materials
- Maintaining stakeholder buy-in
- Linking to organizational values
- Celebrating program milestones
How this maps to your situation
- When launching new storefront features
- During vendor integration reviews
- Responding to data subject requests
- Preparing for internal or external audits
Before vs. after
Before
Reacting to privacy questions in theme support with fragmented guidance and limited authority
After
Leading consistent, standard-backed privacy decisions across teams without needing managerial approval
What's included with your purchase
- 12 modules with 12 chapters each (144 chapters)
- Downloadable templates and worked examples for every module
- Hand-built implementation playbook delivered alongside course access
- 30-day money-back guarantee
Delivery and format
- Course and learning environment access provisioned within 24 hours of purchase
- Hand-built implementation playbook delivered alongside course access
Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access.
Time investment: Approximately 3 hours per module, designed to be completed alongside regular work over 6, 8 weeks
If nothing changes
Continuing to defer privacy decisions risks inconsistent customer experiences, rework during audits, and missed opportunities to shape policy from the front lines
How this compares to the alternatives
Unlike generic compliance courses, this program is tailored to technical ICs who influence data protection through design and support , not policy alone. It focuses on actionable outputs, not awareness only.
Frequently asked
Is this course about Shopify or e-commerce platforms?
No. It focuses on ISO 27701 and privacy compliance practices applicable in technical roles, not on Shopify or any specific platform.
How is the course structured?
12 modules, each containing 12 chapters (144 chapters total).
Will this help me move into a management role?
It's designed to expand your influence within your current IC role , not to prepare for management, but to increase your scope of ownership.
$199 one-time. Approximately 3 hours per module, designed to be completed alongside regular work over 6, 8 weeks.
Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.
30-day money-back guarantee·
144 chapters·
Hand-built playbook included·
Account access within 24 hours