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Facilities Management Mastery; Practical Tools for Self-Assessment and Operational Excellence

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Facilities Management Mastery: Practical Tools for Self-Assessment and Operational Excellence



Course Overview

This comprehensive course is designed to equip facilities management professionals with the practical tools and expertise needed to achieve operational excellence and drive business success. Participants will receive a certificate upon completion, issued by The Art of Service.



Course Features

  • Interactive and engaging learning experience
  • Comprehensive and personalized curriculum
  • Up-to-date and relevant content
  • Practical and real-world applications
  • High-quality content developed by expert instructors
  • Certification upon completion
  • Flexible learning options
  • User-friendly and mobile-accessible platform
  • Community-driven learning environment
  • Actionable insights and hands-on projects
  • Bite-sized lessons for easy learning
  • Lifetime access to course materials
  • Gamification and progress tracking features


Course Outline

Module 1: Introduction to Facilities Management

  • Defining facilities management
  • Understanding the role of facilities management in business
  • Identifying key stakeholders and their expectations
  • Developing a facilities management strategy

Module 2: Facilities Management Framework

  • Understanding the facilities management framework
  • Identifying key components of the framework
  • Developing a facilities management policy
  • Establishing a facilities management organization

Module 3: Strategic Planning

  • Understanding the strategic planning process
  • Identifying key steps in the strategic planning process
  • Developing a strategic plan for facilities management
  • Aligning facilities management with business objectives

Module 4: Risk Management

  • Understanding risk management in facilities management
  • Identifying key risks in facilities management
  • Developing a risk management plan
  • Implementing risk mitigation strategies

Module 5: Operations and Maintenance

  • Understanding operations and maintenance in facilities management
  • Identifying key activities in operations and maintenance
  • Developing an operations and maintenance plan
  • Implementing operations and maintenance strategies

Module 6: Project Management

  • Understanding project management in facilities management
  • Identifying key steps in the project management process
  • Developing a project management plan
  • Implementing project management strategies

Module 7: Quality Management

  • Understanding quality management in facilities management
  • Identifying key components of quality management
  • Developing a quality management plan
  • Implementing quality management strategies

Module 8: Supply Chain Management

  • Understanding supply chain management in facilities management
  • Identifying key components of supply chain management
  • Developing a supply chain management plan
  • Implementing supply chain management strategies

Module 9: Sustainability and Energy Management

  • Understanding sustainability and energy management in facilities management
  • Identifying key components of sustainability and energy management
  • Developing a sustainability and energy management plan
  • Implementing sustainability and energy management strategies

Module 10: Performance Measurement and Benchmarking

  • Understanding performance measurement and benchmarking in facilities management
  • Identifying key performance indicators (KPIs)
  • Developing a performance measurement and benchmarking plan
  • Implementing performance measurement and benchmarking strategies

Module 11: Innovation and Technology

  • Understanding innovation and technology in facilities management
  • Identifying key trends and innovations in facilities management
  • Developing an innovation and technology plan
  • Implementing innovation and technology strategies

Module 12: Leadership and Communication

  • Understanding leadership and communication in facilities management
  • Identifying key leadership and communication skills
  • Developing a leadership and communication plan
  • Implementing leadership and communication strategies

Module 13: Change Management

  • Understanding change management in facilities management
  • Identifying key steps in the change management process
  • Developing a change management plan
  • Implementing change management strategies

Module 14: Self-Assessment and Operational Excellence

  • Understanding self-assessment and operational excellence in facilities management
  • Identifying key components of self-assessment and operational excellence
  • Developing a self-assessment and operational excellence plan
  • Implementing self-assessment and operational excellence strategies


Certificate of Completion

Upon completion of the course, participants will receive a certificate issued by The Art of Service, demonstrating their mastery of facilities management and commitment to operational excellence.

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