A tailored course, built for your situation
Final say on vendor selection and technical direction
Positioning COOs at Shopify+ agencies to lead high-impact decisions
$199 one-time
24-hour access provisioning
30-day money-back guarantee
Hand-built implementation playbook
12 modules. 12 chapters per module. 144 chapters total.
12 modules, each with 12 chapters (144 chapters total), text-based, plus downloadable templates and a hand-built implementation playbook delivered alongside course access.
The situation this course is for
Who this is for
COO at a Shopify+ agency leading operations and vendor strategy
Who this is not for
Individual contributors without decision-level input on tech stack or vendor selection
What you walk away with
- Consistent influence in technical decision meetings without deferring to external partners
- Structured criteria for evaluating and selecting Shopify ecosystem vendors
- Clear articulation of trade-offs between cost, scalability, and long-term maintenance
- Peer recognition as the decision anchor in roadmap planning sessions
- Proven methods to de-escalate disputes using precedent and data-backed reasoning
The 12 modules (with all 144 chapters)
Module 1. Defining your decision perimeter
Clarify where your authority starts and ends in technical and vendor decisions, with real examples from Shopify+ agencies.
12 chapters in this module
- What decisions belong to you
- Mapping client impact zones
- Identifying escalation triggers
- Tracking decision ownership
- Vendor boundary definition
- Internal alignment signals
- Client-facing decision markers
- Documenting precedent
- Establishing thresholds
- Right-sizing input requests
- Defining final call authority
- Maintaining consistency across projects
Module 2. Evaluating Shopify ecosystem vendors
A repeatable process for comparing tools and partners based on long-term value, not just price or familiarity.
12 chapters in this module
- Defining core capability buckets
- Weighting for scalability
- Assessing documentation quality
- Measuring update cadence
- Reviewing support responsiveness
- Benchmarking uptime claims
- Auditing roadmap credibility
- Evaluating community size
- Scoring integration depth
- Identifying lock-in risks
- Comparing upgrade paths
- Ranking total cost of ownership
Module 3. Aligning tech choices with business outcomes
Link infrastructure decisions directly to client KPIs and margin goals using structured frameworks.
12 chapters in this module
- Mapping features to revenue impact
- Cost per launch analysis
- Tracking maintenance burden
- Estimating time-to-value
- Linking uptime to client retention
- Measuring onboarding efficiency
- Connecting speed to margin
- Quantifying support load
- Projecting upgrade costs
- Assessing developer velocity
- Balancing innovation and stability
- Using outcome weights in trade-offs
Module 4. Building consensus without surrendering authority
Gain buy-in from technical teams while retaining ownership of final decisions.
12 chapters in this module
- Identifying key stakeholders
- Mapping influence pathways
- Framing proposals for adoption
- Using precedent effectively
- Hosting decision forums
- Capturing dissent constructively
- Summarizing trade-offs clearly
- Setting decision deadlines
- Documenting rationale
- Sharing decision playbooks
- Clarifying revision rules
- Closing feedback loops
Module 5. Creating decision artifacts that stick
Build clear, reusable documents that guide future choices and reduce rework.
12 chapters in this module
- Designing decision memos
- Structuring comparison tables
- Including key assumptions
- Versioning decisions
- Archiving vendor data
- Linking to client contracts
- Tagging for reuse
- Annotating with outcomes
- Updating criteria over time
- Sharing with onboarding teams
- Referencing in reviews
- Maintaining a decision library
Module 6. Handling vendor disputes and escalations
Resolve conflicts with partners using structured process, not personality.
12 chapters in this module
- Identifying escalation triggers
- Setting response timelines
- Documenting breach instances
- Gathering evidence packages
- Engaging legal support
- Issuing formal notices
- Negotiating service credits
- Enforcing SLA penalties
- Terminating agreements
- Managing transition plans
- Protecting client data
- Preserving audit trails
Module 7. Institutionalizing decision frameworks
Make your approach repeatable across teams and projects.
12 chapters in this module
- Standardizing evaluation forms
- Onboarding new team members
- Embedding in proposal process
- Linking to project kickoff
- Training junior staff
- Auditing framework use
- Updating criteria annually
- Sharing success stories
- Reducing ramp time
- Scaling decision quality
- Maintaining consistency
- Capturing lessons learned
Module 8. Measuring decision effectiveness
Track outcomes to prove value and refine future choices.
12 chapters in this module
- Defining success metrics
- Tracking implementation speed
- Monitoring incident rates
- Calculating cost variance
- Assessing client satisfaction
- Reviewing change frequency
- Auditing security findings
- Measuring team adoption
- Benchmarking support load
- Evaluating upgrade ease
- Linking to margin data
- Reporting decision ROI
Module 9. Leading roadmap conversations
Shape client and internal roadmaps by anchoring discussions in proven decision logic.
12 chapters in this module
- Setting agenda priorities
- Presenting trade-off analysis
- Prioritizing technical debt
- Evaluating feature requests
- Balancing innovation and stability
- Incorporating client feedback
- Aligning timelines with capacity
- Managing scope creep
- Defining MVP boundaries
- Securing stakeholder buy-in
- Adjusting roadmaps mid-cycle
- Communicating roadmap changes
Module 10. Managing multi-vendor ecosystems
Coordinate overlapping tools and partners without fragmentation.
12 chapters in this module
- Mapping integration points
- Identifying data silos
- Assigning ownership zones
- Tracking dependency chains
- Evaluating handoff quality
- Reducing vendor conflict
- Optimizing overlap costs
- Consolidating support channels
- Enforcing security policies
- Auditing permissions
- Streamlining billing
- Maintaining ecosystem clarity
Module 11. Developing internal advocacy
Build credibility so your decisions are followed, not questioned.
12 chapters in this module
- Sharing decision rationale
- Documenting successful outcomes
- Mentoring team members
- Presenting at all-hands
- Writing internal guides
- Hosting office hours
- Collecting peer feedback
- Improving transparency
- Recognizing team contributions
- Celebrating wins
- Refining messaging
- Building trust over time
Module 12. Sustaining influence across cycles
Keep your voice central as priorities shift and teams grow.
12 chapters in this module
- Updating decision frameworks
- Revisiting vendor choices
- Adapting to platform changes
- Onboarding new clients
- Scaling processes
- Maintaining documentation
- Rebuilding consensus
- Tracking industry shifts
- Anticipating client needs
- Adjusting authority zones
- Preserving institutional memory
- Evolving leadership presence
How this maps to your situation
- When evaluating a new headless CMS
- Before signing a new vendor contract
- During client roadmap planning
- After a platform upgrade cycle
Before vs. after
Before
Decisions deferred or contested, vendor choices questioned, influence limited to execution
After
Final call on key decisions, trusted voice in technical debates, recognized authority across teams
What's included with your purchase
- 12 modules with 12 chapters each (144 chapters)
- Downloadable templates and worked examples for every module
- Hand-built implementation playbook delivered alongside course access
- 30-day money-back guarantee
Delivery and format
- Course and learning environment access provisioned within 24 hours of purchase
- Hand-built implementation playbook delivered alongside course access
Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access.
Time investment: Approximately 3-5 hours per module, designed for busy practitioners to complete at their own pace over 6-8 weeks.
How this compares to the alternatives
Unlike generic leadership courses, this focuses specifically on vendor selection and technical decision authority for COOs in Shopify+ agencies , with real-world templates and frameworks used by top performers.
Frequently asked
Who is this course for?
COOs and operations leaders at Shopify+ agencies who want to own technical and vendor decisions.
How is the course structured?
12 modules, each containing 12 chapters (144 chapters total).
Will this help me with client negotiations?
Yes, especially when vendor choices impact scope, timeline, and cost.
$199 one-time. Approximately 3-5 hours per module, designed for busy practitioners to complete at their own pace over 6-8 weeks..
Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.
30-day money-back guarantee·
144 chapters·
Hand-built playbook included·
Account access within 24 hours