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FitSM Certification Training Course

FitSM Certification Training Course

$199.00
When you get access:
Course access is prepared after purchase and delivered via email
How you learn:
Self-paced • Lifetime updates
Your guarantee:
30-day money-back guarantee — no questions asked
Who trusts this:
Trusted by professionals in 160+ countries
Toolkit Included:
Includes a practical, ready-to-use toolkit with implementation templates, worksheets, checklists, and decision-support materials so you can apply what you learn immediately - no additional setup required.
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FitSM Certification Training Course



1. COURSE FORMAT & DELIVERY DETAILS

Course Overview

The FitSM Certification Training Course is a comprehensive online training program designed to equip participants with the knowledge and skills required to implement the FitSM standard for IT service management.

Course Format

  • Self-Paced: Yes, the course is self-paced, allowing you to learn at your own convenience.
  • Online: Yes, the course is online, accessible from anywhere with an internet connection.
  • Live Virtual: Optional live virtual sessions are available for additional support and interaction.
  • On-Demand: The course is available on-demand, allowing you to access it 24/7.

Course Schedule

  • Fixed Dates or Times: No, there are no fixed dates or times for the course. You can start and complete it at your own pace.
  • Typical Completion Time: The typical completion time is 12-16 hours, depending on your prior knowledge and experience.

Course Access

  • Lifetime Access: Yes, you will have lifetime access to the course materials.
  • Mobile-Friendly: Yes, the course is mobile-friendly, allowing you to access it on your smartphone or tablet.

Support and Resources

  • Instructor Support: You will have access to instructor support via email and discussion forums.
  • Downloadable Resources: You will receive downloadable resources, including templates, toolkits, and a comprehensive study guide.
  • Certificate of Completion: Upon completing the course, you will receive a Certificate of Completion issued by The Art of Service.


2. EXTENSIVE & DETAILED COURSE CURRICULUM

Module 1: Introduction to FitSM

  • Overview of FitSM and its benefits
  • Understanding the FitSM standard
  • Key concepts and terminology
  • FitSM and IT service management

Module 2: Service Management Fundamentals

  • Service management principles
  • Service management processes
  • Service management roles and responsibilities
  • Service management governance

Module 3: Service Portfolio Management

  • Service portfolio management overview
  • Service catalogue management
  • Service level management
  • Service portfolio management processes

Module 4: Service Level Management

  • Service level management overview
  • Service level agreements (SLAs)
  • Operational level agreements (OLAs)
  • Service level management processes

Module 5: Service Availability and Continuity Management

  • Service availability management overview
  • Service continuity management overview
  • Risk management and mitigation
  • Service availability and continuity management processes

Module 6: Service Capacity and Performance Management

  • Service capacity management overview
  • Service performance management overview
  • Capacity and performance monitoring
  • Service capacity and performance management processes

Module 7: IT Service Continuity Management

  • IT service continuity management overview
  • Business continuity management
  • IT service continuity management processes
  • IT service continuity management best practices

Module 8: Information Security Management

  • Information security management overview
  • Information security policies and procedures
  • Information security risk management
  • Information security management processes

Module 9: Supplier and Contract Management

  • Supplier management overview
  • Contract management overview
  • Supplier and contract management processes
  • Supplier and contract management best practices

Module 10: Service Operation and Incident Management

  • Service operation overview
  • Incident management overview
  • Incident management processes
  • Service operation and incident management best practices

Module 11: Problem and Request Fulfillment Management

  • Problem management overview
  • Request fulfillment management overview
  • Problem and request fulfillment management processes
  • Problem and request fulfillment management best practices

Module 12: Service Desk and Service Operation

  • Service desk overview
  • Service operation processes
  • Service desk and service operation best practices
  • Service desk and service operation metrics

Module 13: Continual Service Improvement

  • Continual service improvement overview
  • Continual service improvement processes
  • Continual service improvement metrics
  • Continual service improvement best practices

Module 14: FitSM Certification and Exam Preparation

  • FitSM certification overview
  • Exam format and content
  • Exam preparation tips and strategies
  • Practice questions and mock exam
Upon completing this comprehensive course, you will receive a Certificate of Completion issued by The Art of Service, demonstrating your expertise in FitSM and IT service management.

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