Account Navigation

Account Navigation

Currency - All prices are in AUD

Currency - All prices are in AUD
 Loading... Please wait...
The Art of Service Standard Requirements Self Assessments

Foundation Bundle


Foundation Bundle


Product Description

Contains Complete Certification Kits for:
ITIL® Foundation
Cloud Computing Foundation
ISO/IEC 20000 Foundation
Help Desk Analyst

ITIL Foundation, ISO/IEC 20000 Foundation and Cloud Computing Foundation courses

Accredited with CSME.

csme logo

This bundle is fantastic for IT Professionals who want to have a solid understanding of the basics of the world's most popular standards and frameworks. IT experts with these qualifications have improved employment opportunities, increased versatility in their current roles and jobs and overall improved career projections.


Almost every IT job advertised has a requirement for ITIL® qualification - or at least a working knowledge of this framework.
The top IT outsourcers, managed service providers and Professional IT organizations  in the world work according to the ISO/IEC 20000 standard for IT Service Management.

Understanding the implications of managing services while using Cloud Computing technology is one of the main differentiators in the IT industry going into 2010.
And irrespective of the industry you work in - good customer service skills are the one and only ticket to a successful and fulfilling career. A simple Google search comes back with 32,700,000 reasons why Customer Service skills make a difference between failure or success in business.

What is included in this bundle?

1. The full ITIL Foundation Complete Certification Kit - Fourth Edition - elearning Program and PDF ebook.
2. The full ISO/IEC 20000 Foundation Complete Certification Kit - Second Edition - elearning Program and PDF ebook
3. The full Cloud Computing Foundation Third Edition Complete Certification Kit - elearning Program and PDF ebook
4. The full Help Desk Analyst Second Edition Complete Certification kit - elearning Program and PDF ebook.

Not Sure YET? Don't hesitate, read THESE Customer Testimonials:

Excellent Comprehensive ITIL Foundation Certification Book, June 23, By U. Salam (USA)

This book is very well written and specifically targted to help the readers pass the ITIL V3 Foundation Exam. Topics are well organized, effective, and concise for better understanding of ITIL concepts. Practice exams are quite helpful to gauge your preparedness. I passed the exam with 85% and spent about 45 hours preparing for it. GOOD LUCK!!!!

ITIL V3 was the best thing I could have paid for the cert test, September 16, By Alexander F. House "alex" (seattle wa)

I will be honest, most of the time I have to study for these tests and alot of the books out there well they are not that fun, they are plain, and well just flat out boring..I got the this book. and let me tell you it was a breath of fresh air. I have been studying it and I am getting ready to take the test ... and it took a little less then 4 weeks.I study longer then most people do but this book not only used the techical terms that are needed but it put it in real world steps so that you can understand it so much better...well all I have to say is hat's off to you guys for creating this book and Elearning program, it is the best so far that I have found.

ITIL® is a registered trade mark of AXELOS Limited

Product Reviews

Find Similar Products by Category