A free gift for new subscribers to The Art of Service newsletters.
The eBook bundle contains:
- Application Management: What you Need to Know For IT Operations Management
- An introduction to Cloud Computing - Educational resources to get you started on the Business of Cloud Computing
- ITIL V3 Quick Implementation - A Stress Free Guide. The $1 admin fee is to give our admin team a coffee to keep spritely during the day!
Application Management: What you Need to Know For IT Operations Management
This book is your ultimate resource for Application Management. Here you will find the most up-to-date information, analysis, background and everything you need to know.
This book explains in-depth the real drivers and workings of Application Management. It reduces the risk of your technology, time and resources investment decisions by enabling you to compare your understanding of Application Management with the objectivity of experienced IT professionals.
An introduction to Cloud Computing - Educational resources to get you started on the Business of Cloud Computing
At its core, this book is a collection of articles around Cloud Computing as well as a series of articles written by Ivanka Menken, a leading Cloud Computing thinker. The articles cover subjects like Lobots, the positive effect of Cloud Computing on the environment, Basic Architecture of Cloud Computing and Cloud brokerage, to name a few.
This is an introduction to Cloud Computing and gives you a starting point for gaining a wider knowledge base for the business of cloud computing. Look at it as one of your educational resources in your journey to understand Cloud Computing and its benefits to the IT profession and your clients.
ITIL V3 Quick Implementation - A Stress Free Guide
In this highly practical book, author and professional speaker Ivanka Menken reveals the techniques behind IT Service Management, and shows how anyone can learn to use them well. For managers, teachers, consultants-and anyone else who talks ITIL and expects someone to listen-The Art of Stress-Free IT Service Management provides an insider's perspective on how to effectively present ideas to anyone. It's a unique and instructional Quick Guide through the embarrassments and triumphs Ivanka has experienced over 15 years of educating, consulting and speaking to crowds of all sizes.