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HR Shared Service Center Implementation and Optimization; A Step-by-Step Guide with Tools and Templates

HR Shared Service Center Implementation and Optimization; A Step-by-Step Guide with Tools and Templates

$199.00
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Includes a practical, ready-to-use toolkit with implementation templates, worksheets, checklists, and decision-support materials so you can apply what you learn immediately - no additional setup required.
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HR Shared Service Center Implementation and Optimization: A Step-by-Step Guide with Tools and Templates



Course Overview

This comprehensive course provides a step-by-step guide to implementing and optimizing an HR Shared Service Center (SSC). Participants will learn how to design, develop, and deploy an HR SSC that meets the needs of their organization, and will receive a certificate upon completion issued by The Art of Service.



Course Features

  • Interactive and engaging learning experience
  • Comprehensive and up-to-date content
  • Personalized learning approach
  • Practical and real-world applications
  • High-quality content and expert instructors
  • Certificate issued by The Art of Service upon completion
  • Flexible learning options and user-friendly interface
  • Mobile-accessible and community-driven
  • Actionable insights and hands-on projects
  • Bite-sized lessons and lifetime access
  • Gamification and progress tracking features


Course Outline

Module 1: Introduction to HR Shared Service Centers

  • Defining HR Shared Service Centers
  • Benefits of HR SSCs
  • Key components of an HR SSC
  • Designing an HR SSC strategy

Module 2: HR SSC Implementation Planning

  • Conducting a feasibility study
  • Defining project scope and objectives
  • Establishing a project timeline and budget
  • Identifying and mitigating risks

Module 3: HR SSC Design and Development

  • Designing HR SSC processes and procedures
  • Developing HR SSC policies and guidelines
  • Creating HR SSC job descriptions and roles
  • Establishing HR SSC performance metrics and benchmarks

Module 4: HR SSC Technology and Systems

  • Overview of HR SSC technology options
  • Selecting and implementing HR SSC software
  • Configuring and customizing HR SSC systems
  • Integrating HR SSC systems with existing HR systems

Module 5: HR SSC Staffing and Training

  • Recruiting and hiring HR SSC staff
  • Developing HR SSC training programs
  • Conducting HR SSC training sessions
  • Evaluating HR SSC staff performance

Module 6: HR SSC Launch and Deployment

  • Finalizing HR SSC preparations
  • Launching the HR SSC
  • Communicating the HR SSC to stakeholders
  • Monitoring and evaluating HR SSC performance

Module 7: HR SSC Optimization and Continuous Improvement

  • Identifying areas for improvement
  • Developing and implementing process improvements
  • Measuring and evaluating the impact of improvements
  • Continuously monitoring and improving HR SSC performance

Module 8: HR SSC Metrics and Benchmarking

  • Defining HR SSC metrics and benchmarks
  • Collecting and analyzing HR SSC data
  • Interpreting and reporting HR SSC results
  • Using HR SSC metrics to drive decision-making

Module 9: HR SSC Change Management and Communication

  • Developing an HR SSC change management plan
  • Communicating HR SSC changes to stakeholders
  • Managing resistance to change
  • Building support for the HR SSC

Module 10: HR SSC Governance and Compliance

  • Establishing HR SSC governance structures
  • Defining HR SSC roles and responsibilities
  • Ensuring HR SSC compliance with laws and regulations
  • Managing HR SSC risks and liabilities


Certificate and Continuing Education

Upon completion of the course, participants will receive a certificate issued by The Art of Service. The certificate is recognized globally and can be used to demonstrate expertise in HR Shared Service Center implementation and optimization.

The course also qualifies for continuing education credits, which can be used to maintain professional certifications and licenses.

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