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HR Shared Service Center Operations and Management Essentials

HR Shared Service Center Operations and Management Essentials

$199.00
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HR Shared Service Center Operations and Management Essentials



Course Overview

This comprehensive course is designed to equip HR professionals with the knowledge and skills necessary to effectively operate and manage an HR Shared Service Center. Upon completion, participants will receive a certificate issued by The Art of Service.



Course Curriculum

Module 1: Introduction to HR Shared Service Centers

  • Definition and benefits of HR Shared Service Centers
  • History and evolution of HR Shared Service Centers
  • Key components of an HR Shared Service Center
  • Role of HR Shared Service Centers in organizational transformation

Module 2: HR Shared Service Center Operations

  • Service catalog management
  • Request fulfillment and issue resolution
  • Service level agreements (SLAs) and key performance indicators (KPIs)
  • Metrics and benchmarking for HR Shared Service Centers

Module 3: HR Process Optimization

  • Process mapping and analysis
  • Identifying and eliminating waste in HR processes
  • Streamlining HR processes for efficiency and effectiveness
  • Implementing lean principles in HR Shared Service Centers

Module 4: Technology and HR Shared Service Centers

  • HR technology trends and innovations
  • HR systems and tools for Shared Service Centers
  • Implementing and managing HR technology solutions
  • Data analytics and reporting for HR Shared Service Centers

Module 5: HR Service Delivery Models

  • Overview of HR service delivery models
  • Centralized, decentralized, and hybrid models
  • Choosing the right service delivery model for your organization
  • Implementing and managing multiple service delivery models

Module 6: Change Management and Communication

  • Change management principles and best practices
  • Communicating change to stakeholders
  • Building a change management plan for HR Shared Service Centers
  • Engaging employees and stakeholders in the change process

Module 7: Talent Management and Development

  • Talent management strategies for HR Shared Service Centers
  • Attracting, retaining, and developing talent
  • Building a competency-based HR team
  • Training and development programs for HR professionals

Module 8: Performance Management and Metrics

  • Performance management frameworks for HR Shared Service Centers
  • Setting performance goals and targets
  • Monitoring and reporting performance metrics
  • Using data to drive decision-making in HR Shared Service Centers

Module 9: Customer Service and Experience

  • Principles of customer service in HR Shared Service Centers
  • Understanding customer needs and expectations
  • Designing and delivering customer-centric services
  • Measuring and improving customer satisfaction

Module 10: Continuous Improvement and Innovation

  • Principles of continuous improvement
  • Identifying opportunities for improvement
  • Implementing and sustaining improvements
  • Fostering a culture of innovation in HR Shared Service Centers


Course Features

  • Interactive and engaging: Learn through a mix of lectures, discussions, and hands-on activities
  • Comprehensive and up-to-date: Stay current with the latest trends and best practices in HR Shared Service Centers
  • Personalized learning: Learn at your own pace and on your own schedule
  • Practical and applicable: Apply course concepts to real-world scenarios and projects
  • Expert instruction: Learn from experienced HR professionals and industry experts
  • Certification: Receive a certificate upon completion, issued by The Art of Service
  • Flexible learning: Access course materials online, 24/7
  • User-friendly and mobile-accessible: Learn on-the-go, on any device
  • Community-driven: Connect with peers and instructors through discussion forums and live sessions
  • Actionable insights: Take away practical knowledge and skills to improve your HR Shared Service Center
  • Hands-on projects: Apply course concepts to real-world projects and scenarios
  • Bite-sized lessons: Learn in short, manageable chunks
  • Lifetime access: Access course materials for a lifetime
  • Gamification: Engage with interactive elements and quizzes to enhance learning
  • Progress tracking: Monitor your progress and stay on track


What You'll Receive

  • A comprehensive understanding of HR Shared Service Center operations and management
  • Practical skills and knowledge to improve your HR Shared Service Center
  • A certificate upon completion, issued by The Art of Service
  • Lifetime access to course materials
  • Ongoing support and community engagement
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