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HR Shared Service Center Tool; A Complete Guide

HR Shared Service Center Tool; A Complete Guide

$199.00
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Course access is prepared after purchase and delivered via email
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Self-paced • Lifetime updates
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Toolkit Included:
Includes a practical, ready-to-use toolkit with implementation templates, worksheets, checklists, and decision-support materials so you can apply what you learn immediately - no additional setup required.
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HR Shared Service Center Tool: A Complete Guide



Course Overview

Welcome to the HR Shared Service Center Tool: A Complete Guide course, designed to provide you with the knowledge and skills necessary to implement and manage an effective HR Shared Service Center (SSC) in your organization. This comprehensive course covers the fundamentals of HR SSCs, including their benefits, implementation strategies, and best practices for operation and management.



Course Objectives

  • Understand the concept and benefits of HR Shared Service Centers
  • Learn how to implement and manage an HR SSC in your organization
  • Discover best practices for HR SSC operation and management
  • Develop skills in HR SSC tool selection and implementation
  • Improve HR service delivery and employee experience


Course Outline

Module 1: Introduction to HR Shared Service Centers

  • Defining HR Shared Service Centers
  • Benefits of HR SSCs
  • Evolution of HR SSCs
  • Key components of an HR SSC

Module 2: HR SSC Implementation Strategies

  • Assessing organizational readiness for HR SSC implementation
  • Developing a business case for HR SSC implementation
  • Designing an HR SSC model
  • Implementing HR SSC technology

Module 3: HR SSC Tool Selection and Implementation

  • Evaluating HR SSC tool options
  • Selecting the right HR SSC tool for your organization
  • Implementing and configuring HR SSC tools
  • Integrating HR SSC tools with existing HR systems

Module 4: HR SSC Operation and Management

  • Defining HR SSC processes and procedures
  • Establishing HR SSC service level agreements (SLAs)
  • Managing HR SSC staffing and training
  • Monitoring and evaluating HR SSC performance

Module 5: Best Practices for HR SSCs

  • Implementing self-service portals and employee experience platforms
  • Developing a knowledge management strategy
  • Creating a continuous improvement culture
  • Ensuring HR SSC compliance and risk management

Module 6: HR SSC Metrics and Analytics

  • Defining HR SSC metrics and key performance indicators (KPIs)
  • Collecting and analyzing HR SSC data
  • Using data to drive HR SSC decision-making
  • Creating HR SSC dashboards and reports

Module 7: Employee Experience and Engagement

  • Understanding employee experience and engagement
  • Designing employee-centered HR SSC services
  • Implementing employee feedback and survey tools
  • Developing employee recognition and reward programs

Module 8: HR SSC Change Management and Communication

  • Developing a change management strategy for HR SSC implementation
  • Communicating HR SSC changes to stakeholders
  • Managing resistance to change
  • Creating a culture of continuous improvement

Module 9: HR SSC Governance and Compliance

  • Establishing HR SSC governance structures
  • Ensuring HR SSC compliance with laws and regulations
  • Managing HR SSC risk and audit
  • Developing HR SSC policies and procedures

Module 10: HR SSC Future Trends and Innovations

  • Exploring HR SSC future trends and innovations
  • Understanding the impact of AI and automation on HR SSCs
  • Developing a strategy for HR SSC innovation and improvement
  • Staying ahead of the curve in HR SSC best practices


Certificate of Completion

Upon completing this course, participants will receive a Certificate of Completion issued by The Art of Service.



Course Features

  • Interactive and engaging content
  • Comprehensive and up-to-date materials
  • Personalized learning experience
  • Practical and real-world applications
  • High-quality content and expert instructors
  • Certification upon completion
  • Flexible learning options
  • User-friendly and mobile-accessible platform
  • Community-driven discussion forums
  • Actionable insights and hands-on projects
  • Bite-sized lessons and lifetime access
  • Gamification and progress tracking features
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