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HR Shared Service Centre Implementation and Optimization

HR Shared Service Centre Implementation and Optimization

$199.00
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HR Shared Service Centre Implementation and Optimization Course Curriculum



Course Overview

This comprehensive course is designed to equip HR professionals with the knowledge and skills needed to implement and optimize HR Shared Service Centres (SSCs). Participants will learn how to design, implement, and manage an HR SSC that meets the needs of their organization, and receive a certificate upon completion issued by The Art of Service.



Course Objectives

  • Understand the concept and benefits of HR Shared Service Centres
  • Learn how to design and implement an HR SSC that meets the needs of their organization
  • Develop the skills needed to manage and optimize an HR SSC
  • Understand how to measure the effectiveness of an HR SSC
  • Learn how to overcome common challenges and obstacles in implementing and managing an HR SSC


Course Outline

Module 1: Introduction to HR Shared Service Centres

  • Defining HR Shared Service Centres
  • Benefits of HR SSCs
  • Key components of an HR SSC
  • Case studies of successful HR SSC implementations

Module 2: Designing an HR Shared Service Centre

  • Understanding the needs of your organization
  • Defining the scope and objectives of your HR SSC
  • Designing the structure and governance of your HR SSC
  • Developing a business case for your HR SSC

Module 3: Implementing an HR Shared Service Centre

  • Developing a project plan for implementation
  • Establishing a project team and stakeholders
  • Managing change and communication during implementation
  • Testing and quality assurance

Module 4: Managing and Optimizing an HR Shared Service Centre

  • Defining key performance indicators (KPIs) for your HR SSC
  • Developing a continuous improvement plan
  • Managing and developing your HR SSC team
  • Overcoming common challenges and obstacles

Module 5: Measuring the Effectiveness of an HR Shared Service Centre

  • Defining metrics and benchmarks for success
  • Developing a dashboard for monitoring and reporting
  • Conducting regular reviews and assessments
  • Using data to drive decision-making and improvement

Module 6: Technology and Systems for HR Shared Service Centres

  • Overview of HR systems and technologies
  • Selecting and implementing HR systems and technologies
  • Integrating HR systems and technologies with other business systems
  • Ensuring data security and integrity

Module 7: Employee Experience and Engagement

  • Understanding the importance of employee experience and engagement
  • Designing and delivering employee-centric HR services
  • Measuring and improving employee satisfaction and engagement
  • Developing a culture of continuous feedback and improvement

Module 8: Change Management and Communication

  • Understanding the importance of change management and communication
  • Developing a change management plan
  • Communicating effectively with stakeholders
  • Managing resistance to change

Module 9: Governance and Compliance

  • Understanding the importance of governance and compliance
  • Developing a governance framework for your HR SSC
  • Ensuring compliance with laws and regulations
  • Managing risk and audit

Module 10: Future of HR Shared Service Centres

  • Trends and future directions for HR SSCs
  • Impact of technology and digital transformation on HR SSCs
  • Developing a strategic plan for your HR SSC
  • Creating a culture of innovation and continuous improvement


Certificate and Assessment

Participants will receive a certificate upon completion of the course, issued by The Art of Service. The course includes a comprehensive assessment to ensure participants have achieved the learning objectives.



Course Features

  • Interactive and engaging content
  • Comprehensive and up-to-date materials
  • Personalized learning experience
  • Practical and real-world applications
  • High-quality content and expert instructors
  • Certificate upon completion
  • Flexible learning options
  • User-friendly and mobile-accessible platform
  • Community-driven and interactive discussion forums
  • Actionable insights and hands-on projects
  • Bite-sized lessons and lifetime access
  • Gamification and progress tracking
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