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Implementing a Shared Service Center for Business Operations Management

Implementing a Shared Service Center for Business Operations Management

$199.00
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Implementing a Shared Service Center for Business Operations Management

Unlock the Power of Shared Services and Transform Your Business Operations

This comprehensive course is designed to equip you with the knowledge, skills, and best practices to implement a successful Shared Service Center (SSC) for Business Operations Management. Upon completion, you will receive a Certificate issued by The Art of Service, recognizing your expertise in SSC implementation.



Course Overview

The Implementing a Shared Service Center for Business Operations Management course is a comprehensive and interactive program that covers the entire SSC implementation lifecycle. Through a combination of engaging video lessons, real-world case studies, and hands-on projects, you will gain a deep understanding of the key concepts, principles, and practices required to design, implement, and manage a successful SSC.



Course Curriculum

Module 1: Introduction to Shared Service Centers

  • Definition and benefits of Shared Service Centers
  • Types of Shared Service Centers: transactional, expertise-based, and hybrid
  • SSC implementation drivers: cost savings, efficiency, and quality
  • SSC implementation challenges: cultural, organizational, and technological

Module 2: SSC Design and Planning

  • SSC design principles: standardization, simplification, and specialization
  • SSC scope definition: services, processes, and stakeholders
  • SSC organizational design: governance, roles, and responsibilities
  • SSC location strategy: onshore, nearshore, and offshore

Module 3: Process Optimization and Standardization

  • Process mapping and analysis: identifying opportunities for improvement
  • Process standardization: benefits, challenges, and best practices
  • Process optimization techniques: Lean, Six Sigma, and Kaizen
  • Process monitoring and control: metrics, dashboards, and reporting

Module 4: Technology and Infrastructure

  • SSC technology requirements: ERP, BPM, and other systems
  • SSC infrastructure: data centers, cloud, and security
  • Technology selection and implementation: best practices and pitfalls
  • Technology integration: APIs, interfaces, and data migration

Module 5: Change Management and Communication

  • Change management principles: stakeholder analysis, communication planning
  • SSC change management: cultural, organizational, and process changes
  • Communication strategies: stakeholder engagement, training, and awareness
  • Change management metrics: monitoring and evaluation

Module 6: Implementation and Transition

  • SSC implementation planning: project management, timelines, and milestones
  • SSC transition planning: knowledge transfer, training, and support
  • SSC implementation challenges: common issues and solutions
  • Post-implementation review: lessons learned and continuous improvement

Module 7: SSC Operations and Management

  • SSC operations management: service level agreements, performance metrics
  • SSC governance: roles, responsibilities, and decision-making
  • SSC continuous improvement: monitoring, analysis, and optimization
  • SSC risk management: identification, mitigation, and contingency planning

Module 8: SSC Performance Measurement and Reporting

  • SSC performance metrics: key performance indicators, benchmarking
  • SSC reporting: dashboards, scorecards, and stakeholder reporting
  • SSC performance analysis: data analysis, insights, and recommendations
  • SSC performance improvement: action planning and implementation


Course Features

  • Interactive and engaging video lessons
  • Real-world case studies and examples
  • Hands-on projects and exercises
  • Personalized support and feedback
  • Lifetime access to course materials
  • Certificate upon completion issued by The Art of Service
  • Flexible learning: learn at your own pace, anytime, anywhere
  • User-friendly and mobile-accessible course platform
  • Community-driven: discussion forums and peer support
  • Gamification and progress tracking: stay motivated and engaged


What to Expect

By the end of this course, you will have gained a comprehensive understanding of the principles, practices, and techniques required to implement a successful Shared Service Center for Business Operations Management. You will be able to:

  • Design and plan a Shared Service Center that meets your organization's needs
  • Optimize and standardize business processes for SSC implementation
  • Select and implement the right technology and infrastructure for your SSC
  • Manage change and communicate effectively with stakeholders
  • Implement and transition SSC operations successfully
  • Measure and report SSC performance effectively
Join this comprehensive course today and take the first step towards implementing a successful Shared Service Center for Business Operations Management.

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