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Implementing and Managing a Shared Service Centre; A Step-by-Step Guide with Practical Tools and Templates

Implementing and Managing a Shared Service Centre; A Step-by-Step Guide with Practical Tools and Templates

$199.00
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Course access is prepared after purchase and delivered via email
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Includes a practical, ready-to-use toolkit with implementation templates, worksheets, checklists, and decision-support materials so you can apply what you learn immediately - no additional setup required.
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Implementing and Managing a Shared Service Centre: A Step-by-Step Guide with Practical Tools and Templates



Course Overview

This comprehensive course provides a step-by-step guide to implementing and managing a shared service centre, complete with practical tools and templates. Participants will gain the knowledge and skills necessary to successfully establish and manage a shared service centre, and will receive a certificate upon completion issued by The Art of Service.



Course Features

  • Interactive and engaging content
  • Comprehensive and personalized learning experience
  • Up-to-date and practical information
  • Real-world applications and case studies
  • High-quality content developed by expert instructors
  • Certificate issued by The Art of Service upon completion
  • Flexible learning options, including mobile access
  • User-friendly interface and community-driven learning environment
  • Actionable insights and hands-on projects
  • Bite-sized lessons and lifetime access to course materials
  • Gamification and progress tracking features


Course Outline

Module 1: Introduction to Shared Service Centres

  • Defining shared service centres and their benefits
  • Understanding the evolution of shared service centres
  • Identifying the key characteristics of a successful shared service centre
  • Case study: Implementing a shared service centre in a multinational corporation

Module 2: Planning and Designing a Shared Service Centre

  • Conducting a feasibility study and business case analysis
  • Defining the scope and objectives of the shared service centre
  • Designing the organizational structure and governance model
  • Developing a project plan and timeline

Module 3: Implementing a Shared Service Centre

  • Establishing a project team and stakeholder management
  • Developing a change management plan and communication strategy
  • Implementing technology and systems to support the shared service centre
  • Recruiting and training staff for the shared service centre

Module 4: Managing a Shared Service Centre

  • Developing a service level agreement (SLA) and key performance indicators (KPIs)
  • Establishing a continuous improvement and quality management process
  • Managing relationships with stakeholders and customers
  • Monitoring and reporting performance metrics and benchmarks

Module 5: Measuring and Evaluating Shared Service Centre Performance

  • Developing a performance measurement framework and dashboard
  • Conducting regular assessments and evaluations of the shared service centre
  • Identifying areas for improvement and implementing changes
  • Benchmarking and comparing performance with other shared service centres

Module 6: Managing Change and Transformation in a Shared Service Centre

  • Understanding the impact of change on the shared service centre and its stakeholders
  • Developing a change management plan and communication strategy
  • Implementing changes and managing the transition process
  • Monitoring and evaluating the effectiveness of the change management process

Module 7: Managing Talent and Skills in a Shared Service Centre

  • Identifying the skills and competencies required for the shared service centre
  • Developing a talent management plan and succession planning strategy
  • Recruiting and retaining top talent for the shared service centre
  • Providing training and development opportunities for staff

Module 8: Managing Technology and Systems in a Shared Service Centre

  • Understanding the role of technology in enabling the shared service centre
  • Developing a technology strategy and roadmap for the shared service centre
  • Implementing and managing technology and systems to support the shared service centre
  • Ensuring data security and integrity in the shared service centre

Module 9: Managing Vendor Relationships in a Shared Service Centre

  • Understanding the role of vendors in supporting the shared service centre
  • Developing a vendor management plan and strategy
  • Managing vendor relationships and contracts
  • Ensuring vendor compliance with shared service centre policies and procedures

Module 10: Sustaining and Improving a Shared Service Centre

  • Developing a sustainability plan and continuous improvement strategy
  • Identifying opportunities for innovation and growth in the shared service centre
  • Implementing changes and improvements to the shared service centre
  • Monitoring and evaluating the effectiveness of the sustainability plan


Certificate and Recognition

Upon completion of the course, participants will receive a certificate issued by The Art of Service, recognizing their achievement and expertise in implementing and managing a shared service centre.

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